Where is the warm welcome ? Qantas Domestic Lounge.

[auspal]

I recently visited the Qantas Domestic lounge at Melbourne airport and was disappointed at the welcome we received. I had the boarding passes in my hand and smiled and handed them to one of the two staff at the entrance. My partner's boarding pass ( silver member) was on top and mine underneath ( gold member). I was met with the frosty question " And who is the member here ?" I answered, " That would be myself". I felt like I was trying to fraudulently gain entry. Its not much to ask to look at the second boarding pass. Or maybe I expect too much. Customer service could and should be greatly improved.

 

[Steady]

I recently visited the Qantas Domestic lounge at Melbourne airport and was disappointed at the welcome we received. I had the boarding passes in my hand and smiled and handed them to one of the two staff at the entrance. My partner's boarding pass ( silver member) was on top and mine underneath ( gold member). I was met with the frosty question " And who is the member here ?" I answered, " That would be myself". I felt like I was trying to fraudulently gain entry. Its not much to ask to look at the second boarding pass. Or maybe I expect too much. Customer service could and should be greatly improved.

Your expectations are too high

 

[auspal]

Obviously

 

[AIRwin]

In fact both of you are members (of Qantas Frequent Flyer)...

 

[DC3]

Maybe just trying to keep out any riff-raff.

Edit: Not like at OOL.

 

[auspal]

Maybe just trying to keep out any riff-raff.

Edit: Not like at OOL.

Hey we were dressed in our best lounge clothes. But I did get that impression . Coolangatta isn't that bad

 

[serfty]

Been there done that.

They see a parade of people "trying it on".

I first had lounge access in 1994 and have seen it all, including been treated like the OP on a couple of occasions.

I learned within a few years it simply smoothed things to make it easier for all.

So with the situation of multiple BP I make a points of putting the lounge access eligible BPs in top.

 

[kpc]

You should have only presented your BP with Gold status. Your wife's BP is not necessary as you can bring in a non travelling guest... #devil's advocate.

 

[33kft]

Customer service could and should be greatly improved.

If only!

 

[DC3]

You should have only presented your BP with Gold status. Your wife's BP is not necessary as you can bring in a non travelling guest... #devil's advocate.

Yes. Immediately assumed that a Silver (shudder) member was trying it on.

 

[auspal]

Yes. Immediately assumed that a Silver (shudder) member was trying it on.

How very dare they ???

 

[esseeeayeenn]

Imagine if you had put a Bronze BP on top, or even *shudder* a QFF non-member.

 

[auspal]

You should have only presented your BP with Gold status. Your wife's BP is not necessary as you can bring in a non travelling guest... #devil's advocate.

Another assumption as I am female and was travelling with my husband

 

[Melburnian1]

Do passengers who aren't eligible ever just continue marching in to airport lounges (including QFs')? I've not observed it anywhere although once one enters, the reception can be separated from the lounge, or not within hearing distance.

Has anyone ever observed what then occurs? Security somehow requisitioned and the person(s) tracked down and escorted out?

 

[Scarlett]

You should have told them you'd like to use your silver "guest pass" to see what the reaction was.

 

[sashmanash]

We got the same snarky treatment travelling business class in the Sydney international lounge. I find it is quite rare that someone is actually friendly on the ground.

 

[simmomelb]

I recently visited the Qantas Domestic lounge at Melbourne airport and was disappointed at the welcome we received. I had the boarding passes in my hand and smiled and handed them to one of the two staff at the entrance. My partner's boarding pass ( silver member) was on top and mine underneath ( gold member). I was met with the frosty question " And who is the member here ?" I answered, " That would be myself". I felt like I was trying to fraudulently gain entry. Its not much to ask to look at the second boarding pass. Or maybe I expect too much. Customer service could and should be greatly improved.

It is only the regular lounge, I'm not sure why you are expecting so much. This is pretty standard for Qantas I've found in my time entering. You rarely get a "warm welcome".

 

[Flying mermaid]

It varies. Canberra is usually very welcoming (although not always). Sydney can be a bit grumpy. I must admit when you do get a smile and a welcome it does make you feel warm and fuzzy towards the airline.....

 

[KSC]

Qantas also like to extend the rude service to their flights, even in business class.

 

[auspal]

It varies. Canberra is usually very welcoming (although not always). Sydney can be a bit grumpy. I must admit when you do get a smile and a welcome it does make you feel warm and fuzzy towards the airline.....

Yes it makes you feel it is worthwhile being loyal to Qantas.