Which airline do I contact for delays ?

[elanshin]

With apologies for the thread hijack, I have a related relevant question.

I have a QF awards flight coming up. The routing is:

1. HKG>PEK on Cathay in J
2. PEK>DXB on Emirates in F

The connection in PEK (1 hour 20 minutes) is legal, but tight, and I would say my chances of making the Emirates flight are around 50/50 from experience (the Cathay arrival into Beijing is consistently 30-40 minutes late).

If I misconnect, am I right in thinking that Emirates is my best recourse? The issue is they did not issue the ticket, and they were not responsible for the delay (which would be Cathay's problem). Cathay will likely not assist, and I can't imagine Qantas actually being willing to do anything.

Any experience / tips in this regard? Thanks!

Be prepared with transit security screening too. Chinese airport security can vary wildly as to what needs to be taken out of your bags. You don't want your bags going through the scanner 3 times.

As you're flying F with EK, they hopefully will initiate something on their end for you if you're looking late (whisk you through the airport for example). CX would normally be who you talk to try and fix the issue.

One other option is to talk with CX at HKG to see if you can move to an earlier flight on the day as well. There should be loads of CX flights going to PEK daily and it may be possible to move you if they see potential problems.

 

[bmcc]

Be prepared with transit security screening too. Chinese airport security can vary wildly as to what needs to be taken out of your bags. You don't want your bags going through the scanner 3 times.

As you're flying F with EK, they hopefully will initiate something on their end for you if you're looking late (whisk you through the airport for example). CX would normally be who you talk to try and fix the issue.

One other option is to talk with CX at HKG to see if you can move to an earlier flight on the day as well. There should be loads of CX flights going to PEK daily and it may be possible to move you if they see potential problems.

Thanks for the insight. I'm actually headed to airport now, will report back...

 

[Big John]

So with all the recent issues with AS, I called up QF to research my options to avoid inevitable AS cancellations..

• Changing my flight would cost approx 12,700 points pp.
• Cancelling my flight would cost 6,000 points pp.

So I booked a new reward flight (via AKL) and cancelled my old reward flight (via LAX).

Luckily I had enough points to do this !

 

[Mwenenzi]

So with all the recent issues with AS, I called up QF to research my options to avoid inevitable AS cancellations..

• Changing my flight would cost approx 12,700 points pp.
• Cancelling my flight would cost 6,000 points pp.

So I booked a new reward flight (via AKL) and cancelled my old reward flight (via LAX).

Luckily I had enough points to do this !

Hi all

Never had to think about this before, so your assistance would be most appreciated. I had a quick look in the forums, but couldn't readily find the answer.

I have booked a QF reward flight (i.e. not revenue flight) in Y from SYD to NWR with the following itinerary :
Out : SYD to LAX on QF, then LAX to EWR on AS
In: EWR to LAX on UA, then LAX to SYD on QF.

3.5 hours transit in LAX both ways. Both legs are on the same PNR.

Query : Which airline do I talk to at the airport when the first flight of each leg is delayed ? i.e.
- If the outward QF flight is delayed, do I talk to QF or AS in SYD to change the AS flight ?
- If the inward UA flight is delayed, do I talk to QF or UA in NWR to change the QF flight ?

Unfortunately, QF's Conditions of Carriage do not make the answer obvious !

Your assistance would be most appreciated.

Now SYD-AKL-JFK? Same route on return? But a far better route compared to the LAX immigration-custom-bag drop.
So you made a voluntary change (cancel & rebook) at your cost instead of letting AS-QF sort it out if the AS B737 problems effected you?
QF "owned" the ticket, but the airline causing any delay is supposed to resolve.

 

[Big John]

So you made a voluntary change (cancel & rebook) at your cost instead of letting AS-QF sort it out if the AS B737 problems effected you?
QF "owned" the ticket, but the airline causing any delay is supposed to resolve.

Yes, I incurred a cost. It was, in my opinion, better to incur the relatively nominal cost than to incur the inevitable delays and frustration.

I acknowledge that not everyone will agree with my choice !