Got a nice surprise at the BNE Plaza Premium Lounge recently. Due to the stingy one-guest (incl children) policy for VA SG/WP on SQ, I found myself at this lounge as a Citi PP member (2 x free lounge visits per year) debating with the wife how to split up our family for lounge access. She'd take one kid into the Plaza using my PP passes, and I'd take the other into the SQ lounge. This discussion went on a bit and, out of frustration and pity, the very kind lounge angel said "If you don't mind spending time all together, why don't you all just come in here and I'll only charge you the two passes?" Swish!
Without knowing a thing about it, I wasn't expecting much in this lounge but we all agreed it was pretty good. I had a few very fine G&T's and a few helpings of excellent chicken wings, and Mrs Happy Dude was impressed with the coffee. Even the kids found the food good enough to not complain to me about it. Terrific surprise.
But. Turns out that our plan could never have worked as the PP can be used by only me and I've been charged about $50 for one other guest several days later. I didn't realise that was the rule and subsequently complained via the app as soon as I noticed the charge and asked for it's reversal and other pass used. Promptly received a call from a UK number apologising for the confusion, explaining the rules of the Citi PP, and that they can't reverse the charge but they'd be glad to add a pass to my account.
I've also posted a pic in the "Just when you'd thought you'd seen it all in the lounge" thread, although it wouldn't be totally out of place here in the context of lounge surprises.