Which Qantas Partner Airline Reward Seats via Call Centre Only?

[Maccaj73]

Hi All,

Does anyone know if there are certain airline partners that reward seats are not visible online and you would need to call centre to see if any are available?

Further, does anyone find calling the call centre helpful In terms of them helping you find available reward seats via certain routes/carriers etc?

Keen to understand what their capability is compared to the usual hours spent on the QFF website.

Thanks!

 

[I love to travel]

Everything should be available via the website

 

[DAC1]

Further, does anyone find calling the call centre helpful In terms of them helping you find available reward seats via certain routes/carriers etc?

No. You’ll have much more luck finding availability on the website.

 

[justinbrett]

You might find other tools like seats.aero or expert flyer easier to find award seats, but they are all on the QF website once you know when to look.

 

[aaa99]

Maybe flights out of certain origins like DXB, CMB and some others since the website refuses these inputs or errors. But even then, there is a way around using the multi city tool.

 

[RealtimeY]

It definitely was a thing in the past but as Comair no longer exists I'm not if there are still any other obscure routes it would apply to.

 

[clifford]

But you'll still have to call to book a one way flight out of these ports (eg CMB).

 

[madrooster]

It definitely was a thing in the past but as Comair no longer exists I'm not if there are still any other obscure routes it would apply to.

No QF partner currently needs a long sell.

 

[Mattg]

There are still various airports that the Qantas website simply doesn't recognise. E.g. I was looking today for reward seats from HEL to IVL and KTT - but the Qantas website doesn't actually let you search for flights to either of those destinations. So you'd need to call up to book.

I've found quite a few other examples of airports that are served by Oneworld airlines but which the Qantas website doesn't recognise. In case anyone from Qantas is reading this and would like to add them to the website, some examples include:

• Tallinn (TLL)
• Tartu (TAY)
• Antalya (AYT)
• Gazipasa (GZP)
• Tashkent (TAS)
• Almaty (ALA)
• Vaasa (VAA)
• Kokkola (KOK)
• Kuusamo (KAO)

There's also the issue, as @clifford pointed out, of the Qantas website not letting you book/search for partner reward flights originating in quite a lot of countries that Qantas doesn't fly to.

 

[AIRwin]

I've found quite a few other examples of airports that are served by Oneworld airlines but which the Qantas website doesn't recognise.

Add JHB

 

[SYD]

China Eastern (MU) has been MIA form the website for several months. Something has broken between the systems because I can see available reward seats via FlyingBlue but nothing on QF.

Alas, trying to call QFF I was told there are no award seats “because QANTAS doesn’t fly that route”. This was PEK to XIY….. Which I’d previously booked online in 2020 but cancelled for obvious reasons.

 

[AIRwin]

PEK to XIA

XIY or XMN?

 

[justinbrett]

There are still various airports that the Qantas website simply doesn't recognise. E.g. I was looking today for reward seats from HEL to IVL and KTT - but the Qantas website doesn't actually let you search for flights to either of those destinations. So you'd need to call up to book.

I've found quite a few other examples of airports that are served by Oneworld airlines but which the Qantas website doesn't recognise. In case anyone from Qantas is reading this and would like to add them to the website, some examples include:

• Tallinn (TLL)
• Tartu (TAY)
• Antalya (AYT)
• Gazipasa (GZP)
• Tashkent (TAS)
• Almaty (ALA)
• Vaasa (VAA)
• Kokkola (KOK)
• Kuusamo (KAO)

There's also the issue, as @clifford pointed out, of the Qantas website not letting you book/search for partner reward flights originating in quite a lot of countries that Qantas doesn't fly to.

Some airports aren’t in the QF system at all and aren’t able to be booked via phone either.

I tried to book XPL-MIA (the new airport for Toncontin in Honduras) which Hobart confirmed had available reward seats, I got as far as having a PNR and could see on MMB but it couldn’t be ticketed. They raised tech jobs to get the airport added but didn’t happen. I ended up booking revenue with AA and guess what - didn’t get points credited. Missing points claim failed, ended up with the Airline advocate and ended up crediting - but listed as TGU-XPL, which is the old airport.