Who to escalate a complaint to when your tour is not as described?

[RealtimeY]

Office of Fair Trading sounds right as this is precisely the sort of consumer matter that they investigate. At a minimum, they are a semi-formal escalation path and if unable to negotiate a resolution, they can properly advise you on taking it to tribunal.

Understand the complaint process

Learn about our process for consumer, business or product safety complaints. This can help you decide about the best way to make your complaint.

www.qld.gov.au

You can start a chargeback if you want, but I believe those are quite easy to knock back by the merchant given that a tour was provided.