Who ya gonna call

[woodborer]

Quick one. I have an issue with an Amb Weekend cert posting (as non qualifying). Should I call the Australian IHG Rewards number, or the US Ambassador number? If the US number, what's a good time to call?

 

[straitman]

Quick one. I have an issue with an Amb Weekend cert posting (as non qualifying). Should I call the Australian IHG Rewards number, or the US Ambassador number? If the US number, what's a good time to call?

I have all but given up on IHG as they are pretty much non responsive.

Though I do believe there is a link via the web site for incorrect postings.

 

[markis10]

Ring the Oz number, it will route you to the Ambassador centre as soon as you put your number in. Should solve the problem in a matter of minutes.

 

[eric2011]

I had the exact same problem last time I used a voucher. I just sent off a missing points request from the website and it was fixed the next day

 

[woodborer]

I thought I'd close the loop on this, and let you know the outcome. I had used the online form, but never received any feedback (and to this day, I have not heard back). So I rang the Australian number, which was oddly answered as the Ambassador line, before I'd even input a number. Anyway, the operator fixed the problem (well not quite, but good enough). Only got a credit for a single night, rather than the two I had previously got out of an auto-post. Anyway, there was a points discrepancy, but given the 'closing accounts' discussion, I choose not to bring too much attention to my account!