Why I love Qantas

[JohnK]

3. On long haul's the FAs are very attentive. They constantly walk through the cabins offering drinks, snacks etc etc.

I don't dislike Qantas but I find this part of their service very hit and miss. Generally when the lights are out it is hard to find a Qantas flight attendant and some of the times I have gone to the galley the flight attendants sitting around doing nothing have jumped down my throat or have looked at me as if I have asked them for something on their day off.

Luckily the A380 goes part of the way to making flight attendants unneccesary if you only need water or soft drinks.

Just in terms of the feeling Australian when you get back n board after a trip away - how does that compare for say V Australia?

I used to love getting on a Qantas flight when I was coming home. It felt like I was at home.

Well 3 weeks ago I came home on a Thai A340 in business class. I certainly did not miss the lack of service from Qantas flight attendants.

Perhaps I am a little harsh but the ordinary or sub-par Qantas flights far outweigh the memorable ones....

 

[amaroo]

I don't dislike Qantas but I find this part of their service very hit and miss. Generally when the lights are out it is hard to find a Qantas flight attendant and some of the times I have gone to the galley the flight attendants sitting around doing nothing have jumped down my throat or have looked at me as if I have asked them for something on their day off.

Well 3 weeks ago I came home on a Thai A340 in business class. I certainly did not miss the lack of service from Qantas flight attendants.

I agree with this. I've found QF on board service to be hot & cold in all classes. Their phone, lounge & checkin people I've found to be consistently staffed with happy outgoing people.

Other OW airlines I've traveled with on a fairly regular basis - CX & BA have always recognised my status even when sitting way down the back with the chooks & the goats.....

 

[Canny man]

I have to give praise where praise is due.
Last night Kalgoorlie to Perth was just superb.
Welcomed by name, and remembered from a previous flight.
Problem (wet patch) with my seat in row 4 - no hesitation or question, instant move to J. (I was later informed that a small boy was the previous incumbent of the wet seat!)
Friendly enthusiastic staff.
Glass of red kept topped up.
Good banter between crew and passengers throughout the service.

When Qantas is good, it is very, very good.

 

[BVT]

I certainly agree that when QF are on their game, they are excellent. However, the one constant is the consistently inconsistent service levels.

This applies right across the organisation from the Sales Office, CSA at check in, Lounge Dragons (shudder) and FA's. It is simply beyond comprehension as to how they cannot get it right. QantasLink have great staff, why doesn't the mainline carrier? As for JQ.....

Even on the premium esk the service levels vary; but only from average to extraordinary.

Spending all my travel $ with VA at the moment. The difference in attitude is very noticeable. To be fair, there are horrors at VA too, who could teach a Lounge Dragon a thing or two!!

 

[amaroo]

Problem (wet patch) with my seat in row 4 - no hesitation or question, instant move to J. (I was later informed that a small boy was the previous incumbent of the wet seat!)

Early this year I was an AA LAS-LAX flight - the lady in front me complained to the FA about her very wet (soaked) seat - the FA looked at it, then called her senior who looked at it, who then decided to call an engineer who came on board & looked at it, he then decided to go & get a replacement cushion.....he came back on board & handed it to the lady and took off......the FA saw this & loudly called for him to stop & come back & fit it. He then very calmly shouted back, that's your job & walked off down the air-bridge.

I think your experience was much better

 

[Global Tripper]

Doing a 50/50 Fand J split on about 8 long each year for the past 15 years I have always found that an opening smile breaks down a lot of barriers or negative attitude. Yes you will sometimes get residual negative attitiude but I have experienced genuinely warm attention pre and post boarding over the years. Coming home after three weeks in the road nothing can beat that g'day or welcome aboard in that familiar accent.