oz_mark
Enthusiast
- Joined
- Jun 30, 2002
- Posts
- 21,504
It seems Qantas freed this up somewhat from the initial concept and agents have a little more say.
(Other changes included altering the weighting more for those on award bookings as Altea mostly had them at the back of the queue irrespective of status due to "$0 revenue" factors.)
I think there has been quite a bit of tinkering with things since it was introduced!