Why no refund Virgin?

[Montylola]

DANGER DANGER DANGER
For circumstances out of our control we have had to cancel a flight on VA, my wife has injured her shoulder. Paid around $600 for the flights, besides the hefty cancellation I was told that I was NOT going to get any money back but it was going to be put into an account in Travel Bank. I don't want that I want my money back.
Couple of tthings users should be aware of VA does not pay any interest but I bet they get paid interest on ALL of everyones money.
Tell them we want OUR money.
The most gauling thing is that they HAVE NOT provided any kind of service for this money.

 

[DGW]

Re: Upcoming: Travel Bank

DANGER DANGER DANGER
For circumstances out of our control we have had to cancel a flight on VA, my wife has injured her shoulder. Paid around $600 for the flights, besides the hefty cancellation I was told that I was NOT going to get any money back but it was going to be put into an account in Travel Bank. I don't want that I want my money back.
Couple of tthings users should be aware of VA does not pay any interest but I bet they get paid interest on ALL of everyones money.
Tell them we want OUR money.
The most gauling thing is that they HAVE NOT provided any kind of service for this money.

This is the trade-off for buying cheap, non-refundable airfares. If you'd purchased Flexi fares (or Business) you'd be able to get a refund (see Fare Types | Virgin Australia).

 

[markis10]

Re: Upcoming: Travel Bank

This is the trade-off for buying cheap, non-refundable airfares..

And presumably not having travel insurance!

 

[Montylola]

Re: Upcoming: Travel Bank

Wheteher I have travel insurance or not is NOT the point, this company has taken my money, charged me a service for using my credit card. THEY have NOT provided any kind of service YET and when I ask for my money to be returned from where it came they tell I have to put it into an account that I have NO control over, and I am not paid interest for MY money.
REMEMBER THIS IS MY MONEY NOT VA's.

It is inconsciounable behaviour by this organisation.

I should imagin that I am not alone and ALL you people out there whom seem to be happy to let VA take YOUR money earn interest on it and provide nothing in return.


SHAME ON YOU!!!!!

Oh! I do have travel insurance BUT THAT is NOT the POINT!!!

 

[markis10]

Re: Upcoming: Travel Bank

Wheteher I have travel insurance or not is NOT the point, this company has taken my money, charged me a service for using my credit card. THEY have NOT provided any kind of service YET and when I ask for my money to be returned from where it came they tell I have to put it into an account that I have NO control over, and I am not paid interest for MY money.
REMEMBER THIS IS MY MONEY NOT VA's.

It is inconsciounable behaviour by this organisation.

I should imagin that I am not alone and ALL you people out there whom seem to be happy to let VA take YOUR money earn interest on it and provide nothing in return.


SHAME ON YOU!!!!!

Oh! I do have travel insurance BUT THAT is NOT the POINT!!!

The point is the company have abided by the contract they have with you, with airfares its perfectly OK to say no refunds. If you have travel insurance then put in a claim for the circumstances you describe, if genuine it will be paid, otherwise you are literally barking up the wrong tree simply because you did not do your research before booking, no refund is not refund no matter how loudly you shout.

 

[Fruitcake]

Re: Upcoming: Travel Bank

THEY have NOT provided any kind of service YET and when I ask for my money to be returned from where it came they tell I have to put it into an account that I have NO control over, and I am not paid interest for MY money.

VA provided you with a reservation for a limited-change, non-refundable seat on the flight. That's the service you paid for. If you wanted the option of a cash refund in the event of unforeseen circumstances you should have purchased a different service.

 

[IainF]

Re: Upcoming: Travel Bank

I understand your frustrations with this system, but I can assure you that it is better than most other airlines. I waited nearly 9 months for a straightforward refund from Qantas a few years back and don't even think of getting one back quickly from a US carrier.
When you book travel with any airline there is terms & conditions attached with your booking. Did you read those ?
Conditions of Carriage | Virgin Australia

You say you have travel insurance, so have you contacted them and asked them if they will cover this ?

ps using caps is "shouting" and none of us are shouting at you. Please be nice to the people here and they may offer some suggestions to help you.

 

[Montylola]

Re: Upcoming: Travel Bank

Actually you are wrong there because if enough people shout LOUDLY VA will listen.
You also abviously did not read my post they HAVE not provided a service yet no flights have been taken!! The contract can only take place when a service has been provided, a flight taken!
This is at least misappropriation of funds.

 

[markis10]

Re: Upcoming: Travel Bank

Actually you are wrong there because if enough people shout LOUDLY VA will listen.
You also abviously did not read my post they HAVE not provided a service yet no flights have been taken!! The contract can only take place when a service has been provided, a flight taken!
This is at least misappropriation of funds.

A contract is entered into when the offer to treat is satisfied by payment of funds, you have broken the contract by refusing to take the service on offer at the agreed time. A contract is concluded at the completion of the service or when its broken, previously that meant you lost your monies, now at least you have the travel bank. Interest is not payable because its not your money anymore, and you have no claim or caveat over it.

 

[binaryactions]

Re: Upcoming: Travel Bank

well said Markis10.

Montylola, I think that you will find that most people would understand the terms and conditions before they enter a contract and not just scream and shout when they believe that they have been hard done by.

 

[bullerdude]

Re: Upcoming: Travel Bank

Well once you have purchased your ticket it is NOT your money as VA are providing you with a service.

If you choose to cancel that service VA provide a 'credit' (which is NOT a refund) that can be used at a later date to receive the service (with the exception of a business fare that is eligible for a full refund).

Simple.

 

[Montylola]

Re: Upcoming: Travel Bank

Bullerrude
The service that you are talking about has NOT happened so they have not provided a service a service is something that you get or happens none of that has taken place.

 

[Fruitcake]

Re: Upcoming: Travel Bank

The service that you are talking about has NOT happened so they have not provided a service a service is something that you get or happens none of that has taken place.

Did VA issue an e-ticket reflecting your reservation?

 

[IainF]

Re: Upcoming: Travel Bank

Bullerrude
The service that you are talking about has NOT happened so they have not provided a service a service is something that you get or happens none of that has taken place.

Can I politely point out that VA did not cancel your trip, you did.
There are terms & conditions which are available to read before you purchase your ticket.
If you choose not to read them, then sadly, it is your own fault.
VA's travelbank will allow you to rebook your trip (or another trip) at a date that suits you.

Montylola, we are trying to explain to you how & why, it is not our fault that you don't like the facts as they are.

 

[dandandan]

Re: Upcoming: Travel Bank

Maybe the credit card you paid with has insurance?

The point is the company have abided by the contract they have with you, with airfares its perfectly OK to say no refunds. If you have travel insurance then put in a claim for the circumstances you describe, if genuine it will be paid, otherwise you are literally barking up the wrong tree simply because you did not do your research before booking, no refund is not refund no matter how loudly you shout.

 

[drewbles]

Re: Upcoming: Travel Bank

Actually you are wrong there because if enough people shout LOUDLY VA will listen.
You also abviously did not read my post they HAVE not provided a service yet no flights have been taken!! The contract can only take place when a service has been provided, a flight taken!
This is at least misappropriation of funds.

Why would they listen to someone that has not read the contract they entered into when they purchased an air fare?

I'm sorry to hear your wife is injured, but it's your responsibility to understand what you're purchasing. VA are not going to listen to people who enter into a contract and then don't like what they agreed to so complain to them.

Taken from the above referenced Conditions of Carriage:

3.5 Validity and Refunds
(a) A Booking is valid only for provision of the transport and services in respect of which it is accepted by us. Subject to paragraph 6.2(d), 11.5 and 11.6 of these Conditions and to the extent permitted by law, no payment accepted by us in respect of a Booking is refundable under any circumstances unless specified otherwise in the Fare Rules.

(my bolding)

I'm assuming you didn't book a flexi fare so you're going to have this in your e-ticket terms:

Cancellations
Permitted up to 24 hours prior to the flight
Guests who cancel bookings up to 24 hours before flight departure will incur a cancellation fee. A credit for the balance will be issued. Credits must be used within 12 months of the date the credit was issued.

Taken from: http://www.virginaustralia.com/au/en/plan/fare-types/domestic/ (see: Fare Rules)

You state you have travel insurance, so hit them up.

 

[mannej]

Re: Upcoming: Travel Bank

Actually you are wrong there because if enough people shout LOUDLY VA will listen.
You also abviously did not read my post they HAVE not provided a service yet no flights have been taken!! The contract can only take place when a service has been provided, a flight taken!
This is at least misappropriation of funds.

I think you need to back up a step. The members on here are trying to explain to you what the situation is, yet you choose not to listen as it isn't the answer you are after.

The contract starts when your payment is accepted. The airlines (in this case VA) don't hide their cancellation policies for each specific type of fare. The fact you have either not read this prior to purchasing or don't like the conditions isn't VA's fault and they are definitely not misappropriating your funds. There are airlines out there who have no change no credit no refund fares so at least you are getting a credit.

At the end of the day VA aren't to blame for your ignorance here. Move on or listen to what the other members are trying to get across.

 

[bullerdude]

Re: Upcoming: Travel Bank

Bullerrude
The service that you are talking about has NOT happened so they have not provided a service a service is something that you get or happens none of that has taken place.

Well as other forum member's have pointed out, that service has initiated as VA have provided you with an e-Ticket for a future flight. If you choose that you do not need your service any more (i.e. cancel) then you agreed to only receive a credit from VA (i.e. you agree to the T+C's when you buy a ticket).

Call me rude if you wish despite that fact that I am simply pointing out the facts - we are only trying to help you understand the situation but you have decided not to listen.

 

[medhead]

Re: Upcoming: Travel Bank

Bullerrude
The service that you are talking about has NOT happened so they have not provided a service a service is something that you get or happens none of that has taken place.

That's right. They have not provided the service because you canceled the contract. They would have provided the service if you didn't break the contract. Like all contracts penalties are involved in the case one party breaks the agreement. In this case you broke the agreement which means you pay a penalty. Simple really.

 

[hummel]

Re: Upcoming: Travel Bank

Am I the only one that read the first post as..

*Danger Danger Will Robinson*


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