Woolworths Rewards Discussion/Dispute Resolution

[franjelley]

Re: points not posting for online purchases

why do i seem to have two numbers in woolworths rewards? I have the one from the old program which is the one in my online shopping account but there is a second number in woolworths rewards. i thought the numbers were staying the same

 

[Dr Ralph]

Re: points not posting for online purchases

why do i seem to have two numbers in woolworths rewards? I have the one from the old program which is the one in my online shopping account but there is a second number in woolworths rewards. i thought the numbers were staying the same

Numbers did stay the same.

Did you open another account/pick up another card/or have a linked card?

 

[franjelley]

Re: points not posting for online purchases

no i didn't..i will have to online chat again. these sort of anomalies always bite you in the bum, at the wrong moment. it always credits correctly instore.

 

[rainbowgirl]

Re: points not posting for online purchases

Did you ask for a replacement card after the loyalty revamp late in 2015. At the time Woolworths couldn't reprint cards with the same number as the previous account and had to issue a new number to the existing account.

They've only recently (last few months) changed it back to being able to request additional cards for the one account with the same barcode and account number. The key tags are now back.

 

[franjelley]

Re: points not posting for online purchases

no, in fact, the number bears no resemblance to a rewards number. not even the same number of digits.

Did you ask for a replacement card after the loyalty revamp late in 2015. At the time Woolworths couldn't reprint cards with the same number as the previous account and had to issue a new number to the existing account.

They've only recently (last few months) changed it back to being able to request additional cards for the one account with the same barcode and account number. The key tags are now back.

 

[rainbowgirl]

I've had a rewards account with Woolworths since 2010. In the old Everyday Rewards days you could set up a user name and use this to log in instead of an email or member number. I've been using the user name after the change to Woolworths Rewards and it was working fine until a few weeks ago.

I suspect Woolworths Rewards have removed the option of using the old usernames and you can only log in using the card number or email address. I have several email addresses but I have more family members than email addresses so some of our family member account have the same email address so I'm now left with the option of only logging in with the card numbers.

I'm finding this annoying at the moment but I'll get used to it eventually.

Has anyone else had similar experiences.

 

[Dr Ralph]

I've had a rewards account with Woolworths since 2010. In the old Everyday Rewards days you could set up a user name and use this to log in instead of an email or member number. I've been using the user name after the change to Woolworths Rewards and it was working fine until a few weeks ago.

I suspect Woolworths Rewards have removed the option of using the old usernames and you can only log in using the card number or email address. I have several email addresses but I have more family members than email addresses so some of our family member account have the same email address so I'm now left with the option of only logging in with the card numbers.

I'm finding this annoying at the moment but I'll get used to it eventually.

Has anyone else had similar experiences.

I've only ever used the numbers. The manage your passwords option in google means that all of the accounts are recorded, so once entered just select which one you want to access.

 

[Meggsy]

I've had a rewards account with Woolworths since 2010. In the old Everyday Rewards days you could set up a user name and use this to log in instead of an email or member number. I've been using the user name after the change to Woolworths Rewards and it was working fine until a few weeks ago.

I suspect Woolworths Rewards have removed the option of using the old usernames and you can only log in using the card number or email address. I have several email addresses but I have more family members than email addresses so some of our family member account have the same email address so I'm now left with the option of only logging in with the card numbers.

I'm finding this annoying at the moment but I'll get used to it eventually.

Has anyone else had similar experiences.

Yep same problem here. I have always logged in with user names on all our accounts. Nothing works now so will try the card number. I was about to call Woolworths Rewards to raise the issue with them.

 

[travelnutjohn]

Wwyd guys.
I'm doing this out of principal as I'm super annoyed at the staffs attitude.
Tldr : activated offer. Shopped online. Entered card detials when prompted In the order. No points. Have a ww online account but have only used it once ot twice before

1st rep
The rewards section Is closed i can give you their number.
Would you like me to Link you card now
Me: will linking my card back trwck the points? Rep: no
Me: then why offer?
I csn email them for you, but i can't email and put you through to them at the same time
OK let me email them.. Sorry I can't email them either. Ok let me put you through to them

Me: I thought you said they were closed.


Same excuses from them.. They kept on offering to link them now which doesn't help.
They even suggested I go shoppoing Again
Thue said olcars wasn't applied so Nothing they can do.

I told them I entered it manually
Oh it must have been a technical issue.
Well. Fix it and credit me the points

Oh If they're not applied I can't do anything about it

Get me a Superviosr

Supervisor.
Whats your name and I'd.
My name is Lisa the other information due to Privacy I can't give out.

Same excuses again. Oh it's a technical error.
I can link it for you now.
Why Dont you go shopping again
Card wasn't applied so Nothing I can do

Who. Is your supervisor ?
I'm the floor supervisor
Oh so you are the ceo?
No, but I won't be giving my seniors details out anyway.
When you Signed up on the terms and conditions, it's covered.


Oh so there is a term and condition thya says if there is a technical error on your side, you don't have to fix anything?


Dead silence

Wwyd do guys?

Ombudsman? Ceo? Fb complaints linr

 

[rainbowgirl]

Wwyd guys.
I'm doing this out of principal as I'm super annoyed at the staffs attitude.
Tldr : activated offer. Shopped online. Entered card detials when prompted In the order. No points. Have a ww online account but have only used it once ot twice before

1st rep
The rewards section Is closed i can give you their number.
Would you like me to Link you card now
Me: will linking my card back trwck the points? Rep: no
Me: then why offer?
I csn email them for you, but i can't email and put you through to them at the same time
OK let me email them.. Sorry I can't email them either. Ok let me put you through to them

Me: I thought you said they were closed.


Same excuses from them.. They kept on offering to link them now which doesn't help.
They even suggested I go shoppoing Again
Thue said olcars wasn't applied so Nothing they can do.

I told them I entered it manually
Oh it must have been a technical issue.
Well. Fix it and credit me the points

Oh If they're not applied I can't do anything about it

Get me a Superviosr

Supervisor.
Whats your name and I'd.
My name is Lisa the other information due to Privacy I can't give out.

Same excuses again. Oh it's a technical error.
I can link it for you now.
Why Dont you go shopping again
Card wasn't applied so Nothing I can do

Who. Is your supervisor ?
I'm the floor supervisor
Oh so you are the ceo?
No, but I won't be giving my seniors details out anyway.
When you Signed up on the terms and conditions, it's covered.


Oh so there is a term and condition thya says if there is a technical error on your side, you don't have to fix anything?


Dead silence

Wwyd do guys?

Ombudsman? Ceo? Fb complaints linr

It sounds really tricky. I'm guessing there's no evidence in your rewards account of the transaction. I have an email address for Woolworths rewards but last time I tried it in 2017 it took a couple of weeks to get a response. I am guessing the Rewards team will ask for proof of the transaction and details of the original offer. If you are able to send these in an email, you may have a chance of getting the points. This is the email I have used before.

[email protected]

I've used Live Chat before with mixed results but given there are two systems involved which should be linked but probably aren't properly linked, each system will ask the other one to fix matters or show proof of the transaction. Good luck.

I used an online offer sent to me by Woolworths Rewards the other day and I was able to see when I placed the order that the rewards number had been noted and the bonus points were already showing on the order. As a result the bonus points were in my rewards account before I even picked up the order. This is a great improvement compared to the way these deals used to work. Unfortunately in your case things didn't work as well as they should have. I hope things work out this time and better luck if you're brave enough to try again.

 

[travelnutjohn]

It sounds really tricky. I'm guessing there's no evidence in your rewards account of the transaction. I have an email address for Woolworths rewards but last time I tried it in 2017 it took a couple of weeks to get a response. I am guessing the Rewards team will ask for proof of the transaction and details of the original offer. If you are able to send these in an email, you may have a chance of getting the points. This is the email I have used before.

[email protected]

I've used Live Chat before with mixed results but given there are two systems involved which should be linked but probably aren't properly linked, each system will ask the other one to fix matters or show proof of the transaction. Good luck.

I used an online offer sent to me by Woolworths Rewards the other day and I was able to see when I placed the order that the rewards number had been noted and the bonus points were already showing on the order. As a result the bonus points were in my rewards account before I even picked up the order. This is a great improvement compared to the way these deals used to work. Unfortunately in your case things didn't work as well as they should have. I hope things work out this time and better luck if you're brave enough to try again.

I understand.
It's about principal as well.

Why should I be penalised for their system problems

I still have the original email which says spend x and get y bonus points.
I have proof of the order.

It's more the attitude of the manager who arrogantly behaved and I would like to escalate it to a senior and ask them if thye think that behaviour is acceptable

 

[rainbowgirl]

I understand.
It's about principal as well.

Why should I be penalised for their system problems

I still have the original email which says spend x and get y bonus points.
I have proof of the order.

It's more the attitude of the manager who arrogantly behaved and I would like to escalate it to a senior and ask them if thye think that behaviour is acceptable

I would raise the behaviour issue in a separate email. This might take a bit of research to find the right email address for this issue. See if you can find which section of Woolworths hires the Rewards staff and who is in charge of staff standards of behaviour. They'd be the person I'd complain to first before taking it outside the company.

 

[SOPOOR]

You could also put it in the Facebook comment section.
I've tried that a few times and the response has been quick but you're just as likely as getting a useless customer service rep who couldn't care less replying as well

 

[psmall]

Pointless putting it on the facebook site. Don't forget to earn more Qantas points shopping online by using the woolworths qantas points online store. Then log into your woolworths account.