Everyday Rewards Targeted Offers

[Mr_Orange]

I have the veg offer too. Activated and it will be used.

 

[blackcat20]

Forgot to activate an offer before shopping this morning

 

[Mr_Orange]

Forgot to activate an offer before shopping this morning

If you are referring to the veg offer, it doesn't start until tomorrow anyway.

 

[ellen10]

Yes I got the veg offer also. So many offers lately its hard to keep track!

 

[drron]

Yes I got the veg offer also. So many offers lately its hard to keep track!

Not for me.The meat offer this week and veggies next week.

 

[blackcat20]

If you are referring to the veg offer, it doesn't start until tomorrow anyway.

No the meat offer. I don't usually buy meat at Woolies so hadn't bothered to activate. Then spotted a couple of things on sale, and missed out on 350 points

 

[chodo]

I received the offer to spend $60 online and receive 4500 Woolies points. The order came to $64 but some of the items weren't in stock so they refunded me $10 and the total was brought below $60. I didn't receive any Woolworths points because of this. I only made the online order for the bonus points. Anybody had any similar experiences to this?

 

[Mr_Orange]

I received the offer to spend $60 online and receive 4500 Woolies points. The order came to $64 but some of the items weren't in stock so they refunded me $10 and the total was brought below $60. I didn't receive any Woolworths points because of this. I only made the online order for the bonus points. Anybody had any similar experiences to this?

I would get on to customer support about this. It's not your fault that items were out of stock. You met the spend criteria otherwise.

 

[chodo]

I hacve. Spent 30 minutes on webchat the other day, but it got me nowhere.

Was thinking of lodging a transaction dispute with AMEX - that way I may get somebody capable from Woolies end who will fix the issue. Most customer service reps seem under-trained and fairly useless.

I would get on to customer support about this. It's not your fault that items were out of stock. You met the spend criteria otherwise.

 

[Dr Ralph]

I received the offer to spend $60 online and receive 4500 Woolies points. The order came to $64 but some of the items weren't in stock so they refunded me $10 and the total was brought below $60. I didn't receive any Woolworths points because of this. I only made the online order for the bonus points. Anybody had any similar experiences to this?

Happens all the time. You need to ensure the items will be in stock or order more than the minimum. Items are frequently not supplied in my experience.

 

[chodo]

when picking up the order, I spoke with the customer service manager and explained I only made the order for the offer. I even wrote that in the 'special instructions' field when placing it. She assured me that the points will still be given because as a customer, it isn't my fault if items aren't in stock. They could have cancelled the entire order and refunded the amount, There is nothing in the T & C about this situation, hence why a chargeback may be necessary.

Happens all the time. You need to ensure the items will be in stock or order more than the minimum. Items are frequently not supplied in my experience.

 

[chodo]

Out of interest Dr Ralph, how do you ensure that items are in stock when placing the order?

Is there a way?

when picking up the order, I spoke with the customer service manager and explained I only made the order for the offer. I even wrote that in the 'special instructions' field when placing it. She assured me that the points will still be given because as a customer, it isn't my fault if items aren't in stock. They could have cancelled the entire order and refunded the amount, There is nothing in the T & C about this situation, hence why a chargeback may be necessary.

 

[p--and--t]

Out of interest Dr Ralph, how do you ensure that items are in stock when placing the order?

Is there a way?

When I selected click and collect, the website showed me what was in stock and what wasn't for that particular store I was going to collect from.

I only selected in stock items for that store and where I was in doubt (particular eggs type) I marked substitution permitted. I got everything I ordered and all the points, two weeks running.

 

[chodo]

there wasn't that option!

first time and last time doing groceries online

even when they offer 4500 points for trying it!

 

[Capricornus]

I received the offer to spend $60 online and receive 4500 Woolies points. The order came to $64 but some of the items weren't in stock so they refunded me $10 and the total was brought below $60. I didn't receive any Woolworths points because of this. I only made the online order for the bonus points. Anybody had any similar experiences to this?

Happened several times even on orders that show all items in stock, because the store that fullfills the order may sell out of the items by the time the order is fullfilled. Web chat with a rewards team has always resolved that for me and points were manually credited.

 

[blackcat20]

Just because its in stock when you order doesn't mean it'll be in stock when they pack your order. Anyone could have bought those items off the shelf by then.

Substitutions are the only way I know of to avoid having your spend reduced. If you dont want the sub then they can refund you in person but in my experience they dont scan your WR card so you dont lose your points.

 

[boomy]

Unlock 3000 bonus points plus 30 days free Delivery when you subscribe to Delivery Unlimited!

Delivery Unlimited covers the costs of delivery and packaging fees on orders over $100 with a monthly or one off yearly payment, rather than paying on every order to help you save.
Once your free 30 day trial is over, you can enjoy as many deliveries as you like for less than $10 a month.

Enjoy 3000 bonus points and 30 days free delivery on orders over $100 (Points will be credited by the 1st July, even if you don't continue beyond the free trial).

 

[Mr_Orange]

Unlock 3000 bonus points plus 30 days free Delivery when you subscribe to Delivery Unlimited!

Delivery Unlimited covers the costs of delivery and packaging fees on orders over $100 with a monthly or one off yearly payment, rather than paying on every order to help you save.
Once your free 30 day trial is over, you can enjoy as many deliveries as you like for less than $10 a month.

Enjoy 3000 bonus points and 30 days free delivery on orders over $100 (Points will be credited by the 1st July, even if you don't continue beyond the free trial).

Same, same.

 

[p--and--t]

Unlock 3000 bonus points plus 30 days free Delivery when you subscribe to Delivery Unlimited!

Delivery Unlimited covers the costs of delivery and packaging fees on orders over $100 with a monthly or one off yearly payment, rather than paying on every order to help you save.
Once your free 30 day trial is over, you can enjoy as many deliveries as you like for less than $10 a month.

Enjoy 3000 bonus points and 30 days free delivery on orders over $100 (Points will be credited by the 1st July, even if you don't continue beyond the free trial).

Similar, but my T&Cs below

*Bonus Points offer Terms and Conditions
When
Promotion runs from 00:01 AEST 09/06/2020 to 23:59 AEST 21/06/2020.
Where
Offer available when you subscribe to Delivery Unlimited through Woolworths online only. Offer is not available in Tasmania.
Who
This offer is personal to you and will be available only on your Woolworths Rewards card.
How it works
Subscribe to Delivery Unlimited during the promotional period to earn 3000 bonus points. Click here to subscribe to Delivery Unlimited. Offer is valid for redemption once during the promotional period. To redeem your offer you will need to ensure your registered Woolworths Rewards card number is linked to your online account.
When will I get my points?
Provided you have signed up to Delivery Unlimited and linked your Rewards card to your online account, your bonus points will be added to your account 10 days after the end of the promotional period.
#Delivery Unlimited Terms & Conditions
Minimum spend of $100 per order required to qualify for Delivery Unlimited benefits. Minimum spend is after all discounts and coupons have been applied. Smoking and tobacco purchases, bag and crate service fees, and any online charitable donations are excluded from the minimum spend. Delivery Unlimited excludes Same Day, Delivery Now, Remote, and Bulk Order deliveries. Seniors Delivery Unlimited is available only to customers aged 60 and over (excluding business customers). Click here for full T&Cs.
#Delivery Unlimited Free trial offer Terms & Conditions
Free trial period starts from the date you sign up for Delivery Unlimited during the promotional period. Subscription fees apply after 30 days and will be automatically applied on day 31 of your subscription unless you cancel your subscription prior to this date. Prices of subscriptions vary depending on the plan selected. Cancel online anytime. For full T&Cs click here. Woolworths reserves the right to withdraw the free trial at any time.

 

[Leigh744]

Similar, but my T&Cs below

*Bonus Points offer Terms and Conditions
When
Promotion runs from 00:01 AEST 09/06/2020 to 23:59 AEST 21/06/2020.
Where
Offer available when you subscribe to Delivery Unlimited through Woolworths online only. Offer is not available in Tasmania.
Who
This offer is personal to you and will be available only on your Woolworths Rewards card.
How it works
Subscribe to Delivery Unlimited during the promotional period to earn 3000 bonus points. Click here to subscribe to Delivery Unlimited. Offer is valid for redemption once during the promotional period. To redeem your offer you will need to ensure your registered Woolworths Rewards card number is linked to your online account.
When will I get my points?
Provided you have signed up to Delivery Unlimited and linked your Rewards card to your online account, your bonus points will be added to your account 10 days after the end of the promotional period.
#Delivery Unlimited Terms & Conditions
Minimum spend of $100 per order required to qualify for Delivery Unlimited benefits. Minimum spend is after all discounts and coupons have been applied. Smoking and tobacco purchases, bag and crate service fees, and any online charitable donations are excluded from the minimum spend. Delivery Unlimited excludes Same Day, Delivery Now, Remote, and Bulk Order deliveries. Seniors Delivery Unlimited is available only to customers aged 60 and over (excluding business customers). Click here for full T&Cs.
#Delivery Unlimited Free trial offer Terms & Conditions
Free trial period starts from the date you sign up for Delivery Unlimited during the promotional period. Subscription fees apply after 30 days and will be automatically applied on day 31 of your subscription unless you cancel your subscription prior to this date. Prices of subscriptions vary depending on the plan selected. Cancel online anytime. For full T&Cs click here. Woolworths reserves the right to withdraw the free trial at any time.

Same offer here but for 4000 bonus points. Doesn't specify at all that you need to make a purchase just subscribe. Will subscribe and make sure I cancel once those points arrive!