Yet another Qantas DISASTER!!

[justinbrett]

Are you sure this isn’t a scam somehow involving your online TA?

I would imagine if QF ban you they don’t request you cancel the booking - they just cancel it.

This sounds as dodgy as all hell.

 

[jeza]

Isn't Matthew Fleming not Andrew Head of Aviation and Corporate Security?

 

[justinbrett]

I’m re-reading this thread and confused about what was done by QF and what was done by your TA. If booked through a TA, QF don’t really deal with the pax direct.

This is really looking like a dodgy TA to me.

Edit : They have horrible reviews and seems they’ve done this kind of thing before. Select World Travel is rated "Poor" with 2.4 / 5 on Trustpilot

 

[encryptededdy]

Woah yeah, I'm re-reading this thread and I'm wondering when OP refers to the "agent" whether they mean a Qantas Call Center agent (which is what I had assumed initially), or if they mean "Select World Travel".

Qantas wouldn't have been the ones handling your date change, it would've been OP's travel agent unless they took control of the ticket (which doesn't sound like it happened). If so, it's most likely the travel agent (Select World Travel) that priced the ticket incorrectly.

Apparently the original agent repriced the fare as a ‘one way’ meaning she was intending to cancel the outbound legs when this was never even discussed. It was a simple date change on the return flight.

If the agent mentioned here is Select World Travel, then it really sounds like it's their fault the booking was not priced and ticketed correctly, not Qantas.

I do agree, however, that if you're not familiar with how airline ticketing works then the fact that the new tickets showed up under MMB / the Qantas App as "Confirmed" could've given you a false sense that it's ticketed properly.

 

[justinbrett]

The alarm bells started when I read this:

After hours and hours of backwards and forwards they finally agreed to charge us the original amount (which they took payment for 2 months prior) and pay the balance on their ‘charge card’ to finally reissue the ticket.

Qantas aren’t charging themselves. This was most certainly the TA. And suddenly the booking is no longer profitable for them so wanted to force a cancellation.

I’d be reporting them to the police.

 

[Princess Fiona]

It was just booked on Skyscanner with an OTA that ended up being ‘select world travel’ based on the Gold Coast. 081 ticket with QF codeshares MEL-DXB, MAD-DXB and DXB-MEL, and an EK flight number DXB-CDG.

I think they were shocked/surprised why Qantas would call them directly and instruct them to cancel a ticket on the morning of departure without the passengers authority or approval.

I can’t help but feel this is all very retaliatory on their part when the errors were entirely of their doing. If we make a mistake, we are responsible and accountable and I see no reason why the reverse also shouldn’t apply

I’m just wondering why you called QF to change the dates/ routing on the tickets when it was booked by a TA?

Normally airlines don’t touch any ticket that’s booked by a TA until travel has commenced.

It’s all very odd that QF agreed to do anything with it in the first place.
The TA is responsible for any changes you wish to make prior to departure.

 

[Cheatah]

Qantas telling EK to cancel EK bookings? Not sure why EK would even bother listening, and this gets into Qantas interfering in contracts which has nothing to do them. I doubt their legal team would approve of this happening (or prehaps they've outsourced them to the lowest bidder too?)

Regardless, the fact that this whole story is at least plausible shows how far QF has fallen.

 

[Princess Fiona]

The alarm bells started when I read this:



Qantas aren’t charging themselves. This was most certainly the TA. And suddenly the booking is no longer profitable for them so wanted to force a cancellation.

I’d be reporting them to the police.

Yes I agree.


Maybe QF got involved if the OP started calling QF directly close to departure.
But it’s all just very strange.

 

[JohnK]

It's sad to keep reading these types of stories.

 

[justinbrett]

Regardless, the fact that this whole story is at least plausible shows how far QF has fallen.

With the latest details I don’t think its plausible at all. There’s just too many red flags.

Moral of the story - don’t use these small online TAs. Stick to the majors or ones you know you can trust.

 

[Princess Fiona]

It's sad to keep reading these types of stories.

Have you read all the subsequent posts ?
This was booked through Skyscanner with an OTA.
The title might need abbreviating.

 

[JohnK]

Have you read all the subsequent posts ?
This was booked through Skyscanner with an OTA.
The title might need abbreviating.

Yes I have @Princess Fiona. It's still concerning how someone such as Select World Travel is in operation.

What they are doing is extortion. No other explanation.

 

[Princess Fiona]

Yes I have @Princess Fiona. It's still concerning how someone such as Select World Travel is in operation.

What they are doing is extortion. No other explanation.

My apology I misinterpreted your post as being critical of QF themselves not the OTA

 

[justinbrett]

The ban might have been real - but towards the OTA, not OP.

 

[jakeseven7]

Why were you banned from Qantas? They usually do that to abusive customers?

Yes that’s right… mmmm

 

[JohnK]

My apology I misinterpreted your post as being critical of QF themselves not the OTA

That's OK after last night I have my own battle with Qantas. Golf clubs missing and I have head back out to airport to file missing bag report as they don't accept it over the phone or website.

 

[MelMel]

I can’t imagine that the head of ‘Aviation and Corporate Security’ would email an individual passenger. And yes, it’s Matthew Fleming not Andrew

 

[Anna]

I am just plain appalled. What kind of coughshow does Alan Joyce think he is running?

Update: I'm much less appalled now that it appears the ban on the OP may have been imposed previously by QF.

 

[Princess Fiona]

I am just plain appalled. What kind of coughshow does Alan Joyce think he is running?

This appears to be nothing do with QF.
The fare was booked through Skyscanner via an OTA.

We didn’t find out this info until several posts in.

 

[Anna]

This appears to be nothing do with QF.
The fare was booked through Skyscanner via an OTA.

We didn’t find out this info until several posts in.

I'm mainly appalled by the ban though. It sounds heavy-handed in the extreme