ZQN Koru lounge access

[Virgin Bart]

Hi Bart,
We'll maintain the level of honesty and humility by admitting that human error found this falling off their priority list.
Of course we apologise for this, and acknowledge that you shouldn't have to be following up website copy prior to your travels.

Though I will point out, and this is in no way deflecting fault, but the website does say - "Note: While every effort is made to maintain the accuracy of these details, access to the listed lounges cannot be guaranteed due to changes made by our partners or the third parties operating the lounges."

The Lounge website info has now been updated.

Truly sorry for the amount of time and energy, a simple question and follow through ended up taking.

Thanks VFF, I appreciate the honesty. I look forward to the flight.

 

[Major]

I have looked at the Velocity site and could not see that Gold members had access to the Koru Lounge at ZQN when travelling in Y.

https://www.virginaustralia.com/au/en/experience/at-the-airport/international-lounge-access/

Can anyone shed some light please ?

 

[TomVexille]

I have looked at the Velocity site and could not see that Gold members had access to the Koru Lounge at ZQN when travelling in Y.

https://www.virginaustralia.com/au/en/experience/at-the-airport/international-lounge-access/

Can anyone shed some light please ?

It appears under the NZ tab, and under the VA tab if you have WP selected, but not under VA if you select SG. It's a very odd inconsistency

 

[Major]

This lounge is a combined domestic/international effort and is before immigration and security on the 1st floor.

Access for VA Gold is not a problem