Hi All, please note that Indonesia AirAsia X will cease all routes from September 1.
"Indonesia AirAsia X regrets to inform that your AirAsia flight from Melbourne/Sydney to Denpasar (DPS) on (insert date) at (insert time) Hours has been cancelled due to the suspension of the route effective 1 September 2016.
The route suspension is part of a network restructuring aimed at improving operational efficiencies.
Indonesia AirAsia X would like to offer affected guests the following service recovery options:
1. Move flight to an earlier date before 1 September 2016 without any additional charges, subject to seat availability.
2. Reroute via Kuala Lumpur on AirAsia flights within 14 days before or after the original flight dates, based on seat availability.
3. Credit shell – A deposit equivalent to the value of the confirmed booking which can be used as payment for any AirAsia tickets or products, valid up to 6 months (180 days) from the date of issuance.
4. Full refund equivalent to the value of the confirmed booking and in form of the original payment"
"Indonesia AirAsia X regrets to inform that your AirAsia flight from Melbourne/Sydney to Denpasar (DPS) on (insert date) at (insert time) Hours has been cancelled due to the suspension of the route effective 1 September 2016.
The route suspension is part of a network restructuring aimed at improving operational efficiencies.
Indonesia AirAsia X would like to offer affected guests the following service recovery options:
1. Move flight to an earlier date before 1 September 2016 without any additional charges, subject to seat availability.
2. Reroute via Kuala Lumpur on AirAsia flights within 14 days before or after the original flight dates, based on seat availability.
3. Credit shell – A deposit equivalent to the value of the confirmed booking which can be used as payment for any AirAsia tickets or products, valid up to 6 months (180 days) from the date of issuance.
4. Full refund equivalent to the value of the confirmed booking and in form of the original payment"