medhead
Suspended
- Joined
- Feb 13, 2008
- Posts
- 19,074
I'm going to continue this closed thread http://www.australianfrequentflyer....at-priority-phone-service-velocity-36628.html
What priority phone service indeed! This could almost fit in the website is rubbish thread, except it is a phone call.
Just tonight I've discovered that I need to change an award flight on SQ, for 4 pax. Just need to move by 1 day, the required 4 seats are available on that day. But lets lock them in. So I call Virgin Australia, key in the member number - get the permanent message about difficulties so I press 3 for Gold. Follow through the voice prompts to change an international booking. Then I get advised that the priority phone line is closed. It is only open on business days until 10:30pm.
A few more voice prompts and I get to the normal call centre. Explain I wish to change a booking, they pull up the booing. I'm then told, "Your velocity Gold I'll have to transfer you to the priority line." I explain that the priority line is closed and I'm happy for them to change the booking. The phone agent then tells me they're not trained to deal with velocity award bookings.
Of course. Why didn't I realise?
Ok don't want un trained person messing with an award - end call. Meanwhile, I need to change flights that depend on the all so rare 4x award seats.
Utter Joke.
What priority phone service indeed! This could almost fit in the website is rubbish thread, except it is a phone call.
Just tonight I've discovered that I need to change an award flight on SQ, for 4 pax. Just need to move by 1 day, the required 4 seats are available on that day. But lets lock them in. So I call Virgin Australia, key in the member number - get the permanent message about difficulties so I press 3 for Gold. Follow through the voice prompts to change an international booking. Then I get advised that the priority phone line is closed. It is only open on business days until 10:30pm.
A few more voice prompts and I get to the normal call centre. Explain I wish to change a booking, they pull up the booing. I'm then told, "Your velocity Gold I'll have to transfer you to the priority line." I explain that the priority line is closed and I'm happy for them to change the booking. The phone agent then tells me they're not trained to deal with velocity award bookings.
Of course. Why didn't I realise?Ok don't want un trained person messing with an award - end call. Meanwhile, I need to change flights that depend on the all so rare 4x award seats.
Utter Joke.
