I am over old staff

[juddles]

This thread title will probably grab attention and feelings.

Short version is I think the QF system of giving older, unenthusiastic, "secure", staff the rights to certain long haul sectors is hurting them.

Longer version will become apparent as I defend the thread title

 

[Pushka]

And youth does not guarantee great service.

 

[mannej]

With a recent thread of yours, I think you may be in for a battle

Should I get my popcorn Juddles?

 

[Daver6]

@juddles I suggest you fly BA. I just did...in Y. The least enthusiastic QF staff are still doing a better job than what I experienced. Truly, Bloody Awful. They made the mistake of sending me a feedback form too

 

[juddles]

And youth does not guarantee great service.

I agree, but this is not so much an age thing, but a "seniority" thing. In my belief, if these "more senior" (rather than say older) staff behaved like this when they started, one would hope the airline would get rid of them!!

 

[juddles]

......

Should I get my popcorn Juddles?

I heated my popcorn even as I wrote.....

 

[Pushka]

I agree, but this is not so much an age thing, but a "seniority" thing. In my belief, if these "more senior" (rather than say older) staff behaved like this when they started, one would hope the airline would get rid of them!!

Ok. Then title is a tad misleading and if modified I’d agree with you.

 

[Denali]

Are you referencing a particular cabin class?

 

[juddles]

Are you referencing a particular cabin class?

Yes, very specifically J class on trans-pac SYD SCL. The average age of staff in j is about 60, in Y about 30.

 

[juddles]

Ok. Then title is a tad misleading and if modified I’d agree with you.

No. Title is correct. Seniority obviously includes years of service, hence age.

 

[TomVexille]

I agree, but this is not so much an age thing, but a "seniority" thing. In my belief, if these "more senior" (rather than say older) staff behaved like this when they started, one would hope the airline would get rid of them!!

Well seniority is usually used to determine who gets to bid for their routes first

 

[juddles]

Well seniority is usually used to determine who gets to bid for their routes first

But would an airline want staff in their premium cabins who have lost any desire to serve pax?

 

[juddles]

People often complain in Y. Short seat pitch, etc. But in "premium" airlines such as QF, Y pax are barely more than a break-even exercise - it is premium cabins that actually generate profit. But due to labour constraints it seems to me that QF is hamfisted and suffers terrible premium-cabin pax experiences. This is surely bad for the airline, long term.

 

[Denali]

I cant imagine a FA with 10, 15+yrs experience wanting to deal with Y. A easier work life (ie J or F) is the joy of surviving the battle field. Most AFFers dont want to go back and sit in Y, would you want to work back there?

As to them being grumpy and tired - Im sure it happens on some regular routes because one bad apple can affect an entire team.

 

[juddles]

I cant imagine a FA with 10, 15+yrs experience wanting to deal with Y. A easier work life (ie J or F) is the joy of surviving the battle field. Most AFFers dont want to go back and sit in Y, would you want to work back there?

As to them being grumpy and tired - Im sure it happens on some regular routes because one bad apple can affect an entire team.

But that is entirely my point. They have suffered the years. They are jaded. No enthusiasm left. And they thus do the minimum now. No joy or happiness left for the pax.

 

[juddles]

Apart from the CSM, who gets a role to say "hello" to premium pax, I am sure I get worse service in J as a P1 than I get in the other cabins as a no-one.

 

[TomVexille]

But would an airline want staff in their premium cabins who have lost any desire to serve pax?

It's the price we pay to live in countries where employees have rights?

But I get where you're coming from

 

[Ric]

Pop corn in hand. Bum in sofa!!

 

[juddles]

It's the price we pay to live in countries where employees have rights?

But I get where you're coming from

I agree to the whole "rights" thing. I admire that in Australia. But when that morphs into staff being well-below par that grates on me. I spend $7,000 on an airfare and my request inflight for a water is hard - that is so, so wrong.

 

[juddles]

Give the younger staff a chance!