Virgin joins AIA, 50% cashback on flights 2X per year

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Does anyone know what internal and external dispute resolution options I have if I have a dispute with aia vitality with regard to the virgin flight option ?
 
Does anyone know what internal and external dispute resolution options I have if I have a dispute with aia vitality with regard to the virgin flight option ?
I don’t sorry - out of interest, what’s the nature of the dispute - is there anything the rest of us should be aware of?

I have my first 50% off flight claim currently outstanding.
 
I don’t sorry - out of interest, what’s the nature of the dispute - is there anything the rest of us should be aware of?

I have my first 50% off flight claim currently outstanding.
I waited to book the flight until I actually achieve platinum so I could get the 50 % rebate . I booked on the same day after I achieved platinum . They claim I booked while I was still gold and only provided a 30 % rebate . This response was after waiting for days for a response .
 
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