QF check in system down 10:30 am 1 July

[nickykim]

Anybody heading off today? QF check in was down nationally when I checked in to Virgin this morning. You might want to allow more time.

 

[bigjobs]

yep, I have a mate and his spouse sitting on a plane in BNE waiting to get to SYD for their flight to DFW.

I'd love for Qantas to be made fully aware of his 'Australian Spirit' at the moment.

 

[zachary.august]

yep, I have a mate and his spouse sitting on a plane in BNE waiting to get to SYD for their flight to DFW.

I'd love for Qantas to be made fully aware of his 'Australian Spirit' at the moment.

I to am affected by this outage. It has been resolved now. I don't understand how you can blame Qantas right now. I guess haters are going to hate

 

[bigjobs]

more like cynics gonna cynic ...

 

[elbarto]

According to a QF post on twitter, it was a global issue with Altea. Which, if true, isn't Qantas fault. But of course, it's all too easy to blame Qantas when really it's Amadeus' fault.

 

[opusman]

I blame the carbon tax!

 

[samh004]

Was affected briefly when I wanted to checkin for a flight tomorrow




 

[whatmeworry]

According to a QF post on twitter, it was a global issue with Altea. Which, if true, isn't Qantas fault. But of course, it's all too easy to blame Qantas when really it's Amadeus' fault.

Probably something to do with the leap second that happened over this weekend.

 

[mannej]

They did mention on the project last night that it did affect a number of airlines. Not just the roo

 

[777]

Amadeus went down apparently so not just QF.

 

[chrisb]

According to a QF post on twitter, it was a global issue with Altea. Which, if true, isn't Qantas fault. But of course, it's all too easy to blame Qantas when really it's Amadeus' fault.

Why can't we blame qantas? They choose not to implement backup systems to allow their quick check and baggage systems to work while isolated from the global systems.

This isn't the first time it's happened.

 

[TheInsider]

Why can't we blame qantas? They choose not to implement backup systems to allow their quick check and baggage systems to work while isolated from the global systems.

This isn't the first time it's happened.

And how would this back-up system be implememted?

 

[mannej]

This isn't the first time it's happened.

You can say the same for Virgin can you not?

 

[chrisb]

And how would this back-up system be implememted?

Clearly I don't understand the whole workings,but why can't a local server take a bookings snapshot for all flights in the next 6 hours, and update it hourly or even live via pushed changes and use that in the event of a meltdown. Sure, there would be flight and seat changes and other issues but I can't see it being worse than simply shutting down the whole computer system and doing it with paper.

 

[chrisb]

You can say the same for Virgin can you not?

When I said 'blame qantas' I meant all businesses that choose not to implement backup systems. They choose to take that risk and wear the cost. In this case that cost also gets pushed onto delayed customers.

 

[SeatBackForward]

When I said 'blame qantas' I meant all businesses that choose not to implement backup systems. They choose to take that risk and wear the cost. In this case that cost also gets pushed onto delayed customers.

Agreed, I remember being in a restaurant once, their comptuer ordering/table management system went down. In an instant they reverted back to the old notepad and pencils and their staff didnt seem to miss a beat, and if it werent for me sitting near the kitchen, I wouldn't have noticed any change in the service they were providing, although there was a bit of confusion at the time it went down, but quickly sorted out.

I thought to myself, now there's a business that understands whts critical for its functioning and had a solid backup plan.

 

[markis10]

Clearly I don't understand the whole workings,but why can't a local server take a bookings snapshot for all flights in the next 6 hours, and update it hourly or even live via pushed changes and use that in the event of a meltdown. Sure, there would be flight and seat changes and other issues but I can't see it being worse than simply shutting down the whole computer system and doing it with paper.

Your only looking at it from a pax booking point of view, there is seat assignment based on preselected preferences, freight loadings, catering requirements, fuel requirements and aircraft final manifests and load sheets, flight planning requests, enroute weather, airfield status etc etc I would suggest doing a manual backup was easier than putting in place a second completely independent system which would cost $400M + minimum, QF can also relay on the providers SLAs as well for recompense.

Significant changes to aircraft loads often occur in the departure phase also complicating things.

 

[oz_mark]

I thought to myself, now there's a business that understands whts critical for its functioning and had a solid backup plan.

Qantas has a backup system- it involves doing things manually, which has the downside of being slow.

Even if there were some magic backup system that has all the information, someone would have to make the call to switch to that system. Then when the main system comes back, you would need to switch back. That could be worse than just doing the manual thing till the systems come back.

 

[richie9x]

If the reports are correct that the Altea outage was due to it not handling leap seconds correctly then that does seem surprising. Although they are unusual, leap seconds do occur roughly every 18 - 24 months. I can't recall prior instances of airlines being effected by them.

Certainly for a system as complex and as important as Altea I would expect they would have accommodated leap seconds and designed them into the system.

I do know some bank's computer systems have special code to handle leap seconds. They have specific test cases to test the scenario.

 

[nickykim]

Gee and I just wanted to let you know to make sure you weren't cutting your check in fine.