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- Jun 27, 2007
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It would depend on what a customer deems to be appropriate. Some may think not, I may or may not think the procedures are adequate. Unfortunately without ID being presented (for some services) I can not assist some customers. I am bound by the regulations of my employer.
I do not work for a bank but as an example if I did, and a customer wanted to open an account but was not prepared to provide adequate ID, I would be bound not to open an account.
These standards are appropriate: Information Privacy Principles| Office of the Australian Information Commissioner - OAIC
I understand about opening a bank account and the legal requirements, same as buying a mobile phone etc but if there is no legal requirement to provide information you're not getting it (nor I guess, am I getting the product).