Outstanding Qantas Service

[infinity]

I have just arrived in LAX off QF11 from SYD in F class on the A380. When everything you would wish for when travelling goes right its worth saying so.

I could not fault the Qantas staff in the F lounge in SYD and on the plane they went the extra mile to make the journey memorable.

Food was top class as were the wines and IFE.

Chance for a shower in Admirals club before connecting to SLC.

Well done Qantas!

 

[Oneworldplus2]

Last month, l did 5 J trips domestically (Transcon).
Everything went right and staff were outstanding. Big thumbs up QF. Well done!

I was so impressed l sent a e-mail to customer care congratulating QF staff on those flights. Got a phone call yesterday afternoon (from QF) thanking me.

 

[infinity]

Last month, l did 5 J trips domestically (Transcon).
Everything went right and staff were outstanding. Big thumbs up QF. Well done!

I was so impressed l sent a e-mail to customer care congratulating QF staff on those flights. Got a phone call yesterday afternoon (from QF) thanking me.

Was literally just sending such an email to Customer Care!

 

[maninblack]

I have just arrived in LAX off QF11 from SYD in F class on the A380. When everything you would wish for when travelling goes right its worth saying so.

I could not fault the Qantas staff in the F lounge in SYD and on the plane they went the extra mile to make the journey memorable.

Food was top class as were the wines and IFE.

Chance for a shower in Admirals club before connecting to SLC.

Well done Qantas!

You post this like you are surprised. Excellent service in F is the the rule not the exception.

At around $20,000 return and after decades of experience at this caper you should expect nothing less.

 

[D747]

You post this like you are surprised. Excellent service in F is the the rule not the exception.

At around $20,000 return and after decades of experience at this caper you should expect nothing less.

When everything goes perfectly in the workplace, or indeed in any part of life, it is truely worth celebrating. Nice job infinity. :-|

 

[infinity]

You post this like you are surprised. Excellent service in F is the the rule not the exception.

At around $20,000 return and after decades of experience at this caper you should expect nothing less.

Agreed, but when its free on points, it tastes/feels even better!!

 

[TonyHancock]

You post this like you are surprised. Excellent service in F is the the rule not the exception.

At around $20,000 return and after decades of experience at this caper you should expect nothing less.

Could not agree more with this sentiment.

 

[Foreigner]

Agreed, but when its free on points, it tastes/feels even better!!

Free points? You spent those points so there was value in them. They weren't gifted, were they?

 

[Simo]

Great to see a positive thread about QF.

We all have good stories about QF.

But gee some of us have absolute shockers as well.

 

[cove]

Mrscove remains a Qantas first pick when we travel. I think they are pretty good at what they do and we use QF quite often.

 

[lovestotravel]

I was "almost" thinking that this was Qantas doing something out of the ordinary and something special...

Instead, it was getting what you had paid for!

Where is the outstanding service ?

 

[Reggie]

I flew ISA - BNE yesterday in WHY and was very surprised with the service. After takeoff the CSM approached me (well down the back of the bus) with manifest in hand, I pretended to not see her coming and hped she would keep going, as the only time I have heard from the CSM during WHY flights in the past 2 years if for bad news about baggage or connecting flight problems. Anyway "Janice" was looking for me, great I thought whats happened now.

Anyway it couldn't be further from the truth. Janice had come down to welcome me to the flight, thank me for flying QF. We had a chat about this being the first time I had experienced this in over two years. Janice said she did this for all her CSM flights. Whilst we were talking, the J FA came all the way down the back to offer me a paper.


This made me feel very special and loved by Qantas (well at least one QF FA).

Can someone PM me the QF email for customer care, as I hate the online forms? (also the QF FFer email as well if you have it?

 

[11sjw]

I was "almost" thinking that this was Qantas doing something out of the ordinary and something special...

Instead, it was getting what you had paid for!

Where is the outstanding service ?

But if an individual walks away from the experience feeling positive why not compliment the person(s)/company that generated that feeling?

I had a great experience at my local ANZ branch recently and sent feedback in. Yet it could be argued that the teller did nothing more than their job. What is the problem with complimenting someone on doing their job well. We're ready to bash QANTAS at the drop of a hat yet compliments should not be generated. I don't get this attitude.

 

[anat0l]

You post this like you are surprised. Excellent service in F is the the rule not the exception.

At around $20,000 return and after decades of experience at this caper you should expect nothing less.

With a perfectionist attitude like that and an obviously decent educational background, I expect that your command of grammar and punctuation should be flawless. (Obviously, my expectations are far too high).



I suppose if one should really clutch at straws, then the OP should've used a more moderate term compared to "outstanding" that would be fit for the purposes. If "excellent" service is the "standard" expected at the F level, then how do you classify service at the "standard" level at F? "Satisfactory"?

I suppose the contention lies with the word "outstanding", implying that the service offered was above and beyond that expected according to the OP. Of course, if the OP had never flown F before then this is a bit difficult to judge. From the OP it just seems it was an excellent flight in the First Class cabin.

At worst I see this as praise if praise is due (good service should be commended as much as bad service should be criticised), with perhaps a poor choice of words (or loose semantics) by the OP.

 

[maninblack]

With a perfectionist attitude like that and an obviously decent educational background, I expect that your command of grammar and punctuation should be flawless. (Obviously, my expectations are far too high).

Unfortunately English is not my first language so sometimes it is difficult for me to express myself in your pitifully inadequate tongue. Nevertheless life is the constant quest for learning. But I digress. Please see this video which will tell you a little more about me.
Dos Equis - The Most Interesting Man In The World - YouTube
Stay thirsty my friends!

 

[medhead]

It is certainly worthwhile offering feedback when someone does their job well, even if it is there job to do that. Why? Because it highlights those who are doing their job against those who don't. Simple.

OT I thought English was one of the more varied languages going around.


Sent from the Throne (80% chance) using Aust Freq Fly app

 

[lovestotravel]

But if an individual walks away from the experience feeling positive why not compliment the person(s)/company that generated that feeling?

I had a great experience at my local ANZ branch recently and sent feedback in. Yet it could be argued that the teller did nothing more than their job. What is the problem with complimenting someone on doing their job well. We're ready to bash QANTAS at the drop of a hat yet compliments should not be generated. I don't get this attitude.

Spend $12k roughly on a flight then you expect quality service.

I am still waiting for the "outstanding" Qantas Service to be explained to me ?

I am very curious as to Where/what Qantas did to go above and beyond what you expect in First class ?

 

[11sjw]

Spend $12k roughly on a flight then you expect quality service.

I am still waiting for the "outstanding" Qantas Service to be explained to me ?

I am very curious as to Where/what Qantas did to go above and beyond what you expect in First class ?

Do you not think you can have cough (insert any derogatory term here), average and outstanding levels of service in any class of flying?

If the OP thinks they had outstanding service why have he/she got to explain it to you? Even if he/she did you would probably maintain the line you're maintaining now so it would be a waste of their time.

 

[lovestotravel]

If the OP thinks they had outstanding service why have he/she got to explain it to you? Even if he/she did you would probably maintain the line you're maintaining now so it would be a waste of their time.

I can only laugh, twice, actually

 

[oz_mark]

If the OP has got off the plane, and thought 'that was a good flight', and felt good about it, isn't that what matters?