Outstanding Qantas Service

[lovestotravel]

To a degree, yes of course!

But it would be nice to know what the extra mile was ?

Topping up the glass ? Personal greeting etc etc

I had outstanding service at a restaurant the other night....

Adding more detail as to why always helps, in my case, corkage was waived, and we received 4 x free wine's as our meals took longer than normal due to 2 x groups of 20 people ordering just before us, so the kitchen was slammed!

 

[amaroo]

At the start of this thread, I was all in with the hang on a minute, you paid for that!

After reading & thinking, I've swung back - what is wrong with thanking one, group or a company for a job well done.

What a disgraceful, horrible place it would be when all we do is talk about the negatives.

 

[Foreigner]

I have just arrived in LAX off QF11 from SYD in F class on the A380. When everything you would wish for when travelling goes right its worth saying so.

I could not fault the Qantas staff in the F lounge in SYD and on the plane they went the extra mile to make the journey memorable.

Food was top class as were the wines and IFE.

Chance for a shower in Admirals club before connecting to SLC.

Well done Qantas!

Qantas appears to have exceeded OPs expectations and a WOW factor seems to have been created in his mind. To be fair to lovestotravel, he's just asking OP to elaborate on the 'extra mile' ... Perhaps a trip report could truly explain it.

 

[TonyHancock]

I'm a grumpy middle aged man, and clearly don't know exactly the level of service the OP received. From his brief description he seemed to get the level of service that a seat in F should provide.

Praising outstanding customer service should be something we do. I guess my concern is that if we praise regular customer service, something we should be receiving at the very least, we are in danger of accepting mediocrity as the best.

 

[infinity]

Qantas appears to have exceeded OPs expectations and a WOW factor seems to have been created in his mind. To be fair to lovestotravel, he's just asking OP to elaborate on the 'extra mile' ... Perhaps a trip report could truly explain it.

It is rewarding reading the feelings that have been evoked by this thread.

Hopefully I can help those to see from where I came in writing the thread.

Yes in most of life's experiences people are motivated to complain, yet rarely have the energy to praise.

Airline travel is a classic example of such behaviour

I travel long haul F class many times a year, USA now, QF to JNB next month, then BKK in April and Middle and Europe in July on Etihad.

Have travelled on AA, Cathay and many others in F Class

I also travel in J and sometimes Y

I expect a professional and full service delivery for what I pay for in any class, whether its travel, a professional service of just something simple

I also do Meals on Wheels once a week and ensure that for an unpaid service I try to excel to those that receive the food

Everyone has the right to receive outstanding service!

As to the flight SYD/LAX/SLC, the little things that you don't have to ask for started from Check In and all the way to my final destination, the curtesies, the smiles, the go the extra mile things.

There's no need to list them here as they are personal to me and my experience.

Hopefully that helps the AFFers that can share in the experiences and services that QF do and dont deliver!

 

[dfcatch]

It's called positive reinforcement.

And it's a good thing.

If the OP considers that it was worthy of praise then so be it.

I'm on QF11 in F in two weeks, and I hope to have a positively reportable experience as well.

If not - QF will hear about it.

If it exceeds my expectations, or deserves positive reinforcement, QF will hear about it too.

 

[Jkyn]

It is rewarding reading the feelings that have been evoked by this thread.

Hopefully I can help those to see from where I came in writing the thread.

As to the flight SYD/LAX/SLC, the little things that you don't have to ask for started from Check In and all the way to my final destination, the curtesies, the smiles, the go the extra mile things.

There's no need to list them here as they are personal to me and my experience.

Hopefully that helps the AFFers that can share in the experiences and services that QF do and dont deliver!

I couldn't agree more infinity and I certainly appreciate you sharing all too easy to focus on sharing the not so good.

JK


Sent from my iPad using AustFreqFly app

 

[Berlin]

Well, I fully understand here the OP is coming from- I am very impressed with QF each time I end up in F as well (actually, one time recently there was a strangely junior and inexperienced guy serving me but hey, everyone has to learn it at some point!). Especially if you're not traveling First class all the time and use your points to treat yourself to an upgrade as I tend to do. Compared to some of the usual Y domestic experiences with the same airline (not all, but some- old cranky dragons anyone?), the service in F can feel like an astonishing revelation.

 

[ozimax]

I have just arrived in LAX off QF11 from SYD in F class on the A380.

I've never had the privilege of flying first class on any overseas trip. In fact, I've never even flown J!

Glad you enjoyed your trip!

 

[lovestotravel]

I'm a grumpy middle aged man, and clearly don't know exactly the level of service the OP received. From his brief description he seemed to get the level of service that a seat in F should provide.

What was the benchmark for this "outstanding service"

First time in F on QF ?
Never traveled in J before either ?

Again lacking so much detail it's almost pointless

 

[11sjw]

What was the benchmark for this "outstanding service"

First time in F on QF ?
Never traveled in J before either ?

Again lacking so much detail it's almost pointless

and yet here you are.

Gees, this person had a great trip and posted as such. Post No. 25 shows he/she is not coming from a "Never have travelled in Premium Cabins before" position. In fact he/she travels in F several times a year. That should provide some credence to their position.

 

[lovestotravel]

and yet here you are.

Your point being ?

Post No. 25 shows he/she is not coming from a "Never have travelled in Premium Cabins before" position. In fact he/she travels in F several times a year. That should provide some credence to their position.

I missed that post, whoops, that should have been explained in the first post!

 

[Mal]

Outstanding service is rare. Good to see it occur.

I don't travel in f frequently, but when i do i normally find it average. Yes, much better than y but not what i expect from f.

Sent from my GT-I9100 using AustFreqFly

 

[The Rok]

I think its good to show praise where praise is due.

However, what makes this thread stand out is that it is the first time I have seen a thread praising the service of the QF First Cabin Crew, perhaps that is indicative of the level or service being offered, of perhaps regular QF First Fliers take it for granted, either way at the price of a QF First ticket in comparison to most others F tickets I think this level of service should be the rule, not the exception.

Perhaps QF PR Crew should be pointing the Cabin Training Managers in the direction of this thread so that they can identify the level of service that Frequent Fliers EXPECT.

Then this thread would actually have done some good.

 

[lovestotravel]

You will be lucky to have any F service with Qantas in a few years....

 

[TheInsider]

You will be lucky to have any F service with Qantas in a few years....

Well you will on MEL/SYD-SIN-LHR and MEL/SYD-LAX

 

[Red Roo]

Hi everyone,

It is really great to read a thread such as this and I will be passing it on to customer care and the head of cabin crew.

I agree with you that service should be a set standard and Qantas work continually to ensure this happens. But......a compliment for the cabin crew does not go astray and is still very much appreciated.

Red Roo

 

[munitalP]

You will be lucky to have any F service with Qantas in a few years....

after reading this thread and you totally negative attitude to everything the OP has said, I suggest you google wowbagger the infinitely prolonged, I'm sure he may need an assistant.

To the OP, great to hear. Regardless of the number of times you fly premium, regardless of the airline, when the service is exceptional, that's what it is, exceptional. I have experienced it in QF F, SQ J, DJ Y+, NZ J, AA F and the list goes on. You know it's happened, and regardless of how many <insert noun here> ask you to explain, you don't need to as you already have - "outstanding"

munitalP

 

[notzac]

Right, so I've flown long haul F on QF exactly once - I'm probably not qualified to have an opinion, but I've got one all the same.

Yes, a pax flighting in First should absolutely expect first rate service. Heck, someone travelling on an expensive seat of any kind should expect decent service..! That aside, I still think you should compliment service that you've been happy with -- it eventually makes its way back to the person who delivered it, and having been in the service industry and on the receiving end of written compliments before .. it absolutely makes your day. Ain't nothing that proves a job well done as much as a customer writing in to personally say thanks.

 

[flyingfan]

That aside, I still think you should compliment service that you've been happy with...

Hear hear. It's too easy for compliments to get lost in the sea of complaints but there are moments of brilliance from service staff and there's nothing like positive reinforcement.

I have one QF F experience (LHR-MEL on a FASA) and I'd categorise it as good rather than outstanding. I would say experiences are most memorable when they surpass our expectations by so much. I did have expectations of F and they were largely met although I felt the crew were merely professional and effective rather than outstanding (the CSM did make me feel very welcome and special but he didn't stay in F). Had I paid the $18,000 or whatever in cash for the fare I would have been quite disappointed and left thinking, "Is that all there is?" (Of course this is academic because I wouldn't have the $18,000 for the fare to begin with.)