username-tba
Newbie
- Joined
- Jan 6, 2013
- Posts
- 1
Disrespectful treatment by Qantas staff at the Adelaide Qantas Club
I am adding my experience to the many others who have been denied access to the QANTAS Club. On the morning of the 22nd November, my office administrator suggested that I should go to the QANTAS Club in Adelaide, showing my JetStar boarding pass, and my (by then recently expired) Gold Card to have breakfast and carry out some computer work. My office administrator also informed me that although I was currently only at Silver Card status, monies had been paid on receiving an email offering "2 years for the price of one" QANTAS Club membership, so that I could qualify to be a QANTAS Club member regardless of 'card' status.
I have always had difficulty in using any QANTAS Club entitlement, even as a Gold Card bearer, because I travel casually and I believe that a "Club" status should be a certain level of decorum, behaviour, and dress code standard. While easily conforming to decorum and behaviour, I did not believe that I was up to dress standard to enter the QANTAS Club (and this doesn't mean I wore soiled clothes and shoes, but rather I that wore smart casual attire with closed casual footwear but not to a level that I considered to be "Club" status, i.e., a suit and tie). However, at the urging of my office administrator and other colleagues who proffered that my expectation of dress code was too high, from July this year I began frequenting the QANTAS Club and did so often accompanied by my office administrator. To my surprise I found it peopled with what I call "riffraff", i.e., working class people who walked into the Club in work boots, high-visibility reflective clothing, thongs-and-board-shorts (as though they have walked straight off the beach) and other types of low-level attire. One time, for instance, in reference to behaviour, I saw and commented to a colleague, on one young male individual who that taken off his thongs and relaxedly lounged on a padded sofa with one leg draped over the arm rest and his other bare foot on the seat. This is not what I expect(ed) of a "Club" setting.
I am unashamedly an intellectual elitist, and as a post WWII immigrant to this country I have spent decades educating myself, mixing with educated and sophisticated academics, intellectuals, and politicians, and have avoided the people who are football followers, BBQ attendees, and represent the 'salt of the earth' Australian population. I will add that although I have this attitude, I have every right to be here, even as an intellectual elitist amidst a sea of riffraff, in that I have contributed more to Society and the Australian quality of life than the vast majority of Australia people - in 40 years, philanthropically, I have contributed some $7 million to the knowledge and welfare of this country, and will not tolerate what is often levelled at me in response to my attitude: 'if you don't like the country, then leave it'. Yes, I don't like many of attributes of the people of this country, similar to the conclusions of many learned people of this country, but I have a right to be here, more than most, and I have a right to criticise the mediocrity that largely make up its population (as many other learned people of this country have done). And this letter of criticism is directed to what the QANTAS Club has become. This QANTAS Club denied access to a member of Australian Society who is not riffraff.
At about 10:15 on 22nd November at the Adelaide Airport QANTAS Club the following took place:
I approached the QANTAS Club desk (a woman was at the counter); following the advice of my office administrator, I handed over my JetStar boarding pass, and my (expired) Gold Card to gain access.
I was denied access.
When I asked for my Gold Card back, it was denied and essentially confiscated, with the statement that it was expired and that it didn't belong to me, - I consider this to be an affront.
A supervisor was called in and upon hearing the story asked for proof that I was a Silver Card bearer (such as the card itself), or proof that I was a paid member (he asked for a receipt) - now this is ridiculous - I have an expired Gold Card, QANTAS actually had not sent me a replacement Silver Card, and for the second matter why would I carry at all times a receipt of the paid membership?
QANTAS should have had on its computer database that I was a paid 'Club' member
QANTAS should have had on its computer database that I holding a Silver Card
I walked out insulted, and sent a text to my office administrator as to the unfolding of events to keep a record of those events.
I have been a QANTAS Frequent Flyer member since the 1980s, and with that action in Adelaide, coupled by the action of QANTAS senior personnel grounding all planes in recent times over an industrial dispute (an event that dismayed me), QANTAS lost a loyal customer. To me, now, QANTAS is just another carrier as mediocre and low standard as the rest.
I will continue to draw benefits of accruing points when I travel by the QANTAS carrier, as is my right, but I will not be making QANTAS my firm’s preferred carrier as it has been up to now, and I will not be frequenting the QANTAS Club - it is below my standard. And further, to consolidate my attitude, I do not want QANTAS to send me any cards in future.
A colleague of mine in reading this text, asked: "what do you expect QANTAS to do here?…… they won't care".
This is what I expect: a microsecond of shame on the part of those within QANTAS when they read this text to see that the company has failed, and a microsecond of shame on the part of the staff at the Adelaide counter when they see their level of mediocrity and narrow vision [QANTAS staff, in dealing with thousands upon thousands of travelling people, actually should be trained to see a level of broad laterality in the population and not react in a narrow minded manner as did the staff at Adelaide.]
This complaint was faxed to Qantas over a month ago, and I am still waiting for a reply…..
I am adding my experience to the many others who have been denied access to the QANTAS Club. On the morning of the 22nd November, my office administrator suggested that I should go to the QANTAS Club in Adelaide, showing my JetStar boarding pass, and my (by then recently expired) Gold Card to have breakfast and carry out some computer work. My office administrator also informed me that although I was currently only at Silver Card status, monies had been paid on receiving an email offering "2 years for the price of one" QANTAS Club membership, so that I could qualify to be a QANTAS Club member regardless of 'card' status.
I have always had difficulty in using any QANTAS Club entitlement, even as a Gold Card bearer, because I travel casually and I believe that a "Club" status should be a certain level of decorum, behaviour, and dress code standard. While easily conforming to decorum and behaviour, I did not believe that I was up to dress standard to enter the QANTAS Club (and this doesn't mean I wore soiled clothes and shoes, but rather I that wore smart casual attire with closed casual footwear but not to a level that I considered to be "Club" status, i.e., a suit and tie). However, at the urging of my office administrator and other colleagues who proffered that my expectation of dress code was too high, from July this year I began frequenting the QANTAS Club and did so often accompanied by my office administrator. To my surprise I found it peopled with what I call "riffraff", i.e., working class people who walked into the Club in work boots, high-visibility reflective clothing, thongs-and-board-shorts (as though they have walked straight off the beach) and other types of low-level attire. One time, for instance, in reference to behaviour, I saw and commented to a colleague, on one young male individual who that taken off his thongs and relaxedly lounged on a padded sofa with one leg draped over the arm rest and his other bare foot on the seat. This is not what I expect(ed) of a "Club" setting.
I am unashamedly an intellectual elitist, and as a post WWII immigrant to this country I have spent decades educating myself, mixing with educated and sophisticated academics, intellectuals, and politicians, and have avoided the people who are football followers, BBQ attendees, and represent the 'salt of the earth' Australian population. I will add that although I have this attitude, I have every right to be here, even as an intellectual elitist amidst a sea of riffraff, in that I have contributed more to Society and the Australian quality of life than the vast majority of Australia people - in 40 years, philanthropically, I have contributed some $7 million to the knowledge and welfare of this country, and will not tolerate what is often levelled at me in response to my attitude: 'if you don't like the country, then leave it'. Yes, I don't like many of attributes of the people of this country, similar to the conclusions of many learned people of this country, but I have a right to be here, more than most, and I have a right to criticise the mediocrity that largely make up its population (as many other learned people of this country have done). And this letter of criticism is directed to what the QANTAS Club has become. This QANTAS Club denied access to a member of Australian Society who is not riffraff.
At about 10:15 on 22nd November at the Adelaide Airport QANTAS Club the following took place:
I approached the QANTAS Club desk (a woman was at the counter); following the advice of my office administrator, I handed over my JetStar boarding pass, and my (expired) Gold Card to gain access.
I was denied access.
When I asked for my Gold Card back, it was denied and essentially confiscated, with the statement that it was expired and that it didn't belong to me, - I consider this to be an affront.
A supervisor was called in and upon hearing the story asked for proof that I was a Silver Card bearer (such as the card itself), or proof that I was a paid member (he asked for a receipt) - now this is ridiculous - I have an expired Gold Card, QANTAS actually had not sent me a replacement Silver Card, and for the second matter why would I carry at all times a receipt of the paid membership?
QANTAS should have had on its computer database that I was a paid 'Club' member
QANTAS should have had on its computer database that I holding a Silver Card
I walked out insulted, and sent a text to my office administrator as to the unfolding of events to keep a record of those events.
I have been a QANTAS Frequent Flyer member since the 1980s, and with that action in Adelaide, coupled by the action of QANTAS senior personnel grounding all planes in recent times over an industrial dispute (an event that dismayed me), QANTAS lost a loyal customer. To me, now, QANTAS is just another carrier as mediocre and low standard as the rest.
I will continue to draw benefits of accruing points when I travel by the QANTAS carrier, as is my right, but I will not be making QANTAS my firm’s preferred carrier as it has been up to now, and I will not be frequenting the QANTAS Club - it is below my standard. And further, to consolidate my attitude, I do not want QANTAS to send me any cards in future.
A colleague of mine in reading this text, asked: "what do you expect QANTAS to do here?…… they won't care".
This is what I expect: a microsecond of shame on the part of those within QANTAS when they read this text to see that the company has failed, and a microsecond of shame on the part of the staff at the Adelaide counter when they see their level of mediocrity and narrow vision [QANTAS staff, in dealing with thousands upon thousands of travelling people, actually should be trained to see a level of broad laterality in the population and not react in a narrow minded manner as did the staff at Adelaide.]
This complaint was faxed to Qantas over a month ago, and I am still waiting for a reply…..
