No reply to disrespectful manner in which Qantas Club access was denied

[mannej]

If your letter of complaint went to the depth that your first post has gone to here, there is no surprise you haven't received a reply.

There is too much info in there that is not needed which makes it all to easy for the person dealing with the complaint to ditch it before even reading the whole thing.

Keep it concise, or even call QF and you will more then likely get a better response.

Now, I don't remember a 2 for 1 deal that has occurred recently, from memory there was one about 6 months ago maybe (I may be wrong), so I'm not sure about timelines etc. in terms of the receipt issue, QF do ask that you do bring a receipt for when you buy things such as prepaid excess baggage. There are a few holes such as when the QP membership was purchased, and without that info it is hard to tell who is in the wrong here.

To the OP, yes QF may call it the club, but that doesn't stop the majority of people calling it the QP (Qantas Pub) for a reason.

And there is only one DYKWIA on here and his name is TonyHancock.

 

[Hvr]

<redacted>

So they can wind him up even more? Maybe they're too ticked off to even do that?

Re the OP, surely you can't be fair dinkum? What a load of pompous drivel about the failure of Qantas to admit you to the QP. Surely if you're that well educated and had decent staff then a) you would've checked that the payment had gone through or b) your staff member would've done so.

Sounds like your lack of follow through meant you missed out. I imagine the real reason you're waiting so long for a response is because the highly educated staff in the MNL call centre are laughing themselves silly wondering if your complaint is real or more likely trying to work out the real complaint and what possible recompense they could provide.


Sometimes organisations decide that some customers simply aren't worth the bother and hope they move to the competition. I think you may fall into that category. I hope Tiger works out for you. I say this because I reckon you'll soon find something to launch a tirade about Virgin and move on again. Although I hope you post here again about the problem so we can have another good laugh.

 

[straitman]

Let us not let facts get in the way of a (good?) story here.

I deal with Qantas multiple time per week in the processing of Qantas Club memberships. From the moment that payment has been processed the Qantas Club membership is active and the receipt issued. (This is instantaneous by telephone) This being the case the Qantas Club membership should have shown on the boarding pass but if it did not then the details would be available on the computer and the club could have issued a temporary membership card.
This last part only applies IF the payment had been made and processed.

At the time of attempting entry the OP's Qantas Club membership had obviously not been paid and/or processed. That being the case the Qantas Club staff did the correct thing and denied the OP entry into the club.

All the other 'stuff' is irrelevant :!:

 

[JessicaTam]

Let us not let facts get in the way of a (good?) story here.

I deal with Qantas multiple time per week in the processing of Qantas Club memberships. From the moment that payment has been processed the Qantas Club membership is active and the receipt issued. (This is instantaneous by telephone) This being the case the Qantas Club membership should have shown on the boarding pass but if it did not then the details would be available on the computer and the club could have issued a temporary membership card.
This last part only applies IF the payment had been made and processed.

At the time of attempting entry the OP's Qantas Club membership had obviously not been paid and/or processed. That being the case the Qantas Club staff did the correct thing and denied the OP entry into the club.

All the other 'stuff' is irrelevant :!:

Thanks for the facts Bill.

*off to disregard the OP*

 

[SFSC]

OP suspiciously quiet, was this a wind up ?

Well, it's only been 3 hours or so since the first post so I'll keep an open mind for now.

IIRC when a person drops down to PS from SG QF used to comp three months QP membership and offer a paid membership after that without a joining fee. I don't know if this still happens but as others have pointed out it would not show on a JQ boarding pass anyway. So it probably would not have made a difference.

 

[Storyteller]

While still near the desk a quick txt to your Office Administrator to get receipt date, $ value, & # would give the information you needed to push further.

If I am ever travelling soon after renewal dates, my habit has been to get my PA to print out a hard copy of the relevant paperwork for me to carry.

 

[NM]

[Mod Hat]
Folks,

Time to stop attacking the OP and stick to the facts of the topic. Too many personal attacks and off-topic posts here already. Stick to the topic or the posts will be removed. Continued off-topic posts and personal attacks will likely incur and infraction. You have been warned.
[/Mod Hat]

 

[defurax]

Disrespectful treatment by Qantas staff at the Adelaide Qantas Club

Yes, I don't like many of attributes of the people of this country, similar to the conclusions of many learned people of this country, but I have a right to be here, more than most, and I have a right to criticise the mediocrity that largely make up its population (as many other learned people of this country have done).

Apparently DIAC does not share your views: I understand that, if I should seek to become an Australian citizen:
• Australian citizenship is a shared identity, a common bond which unites all Australians while respecting their diversity;• Australian citizenship involves reciprocal rights and responsibilities. The responsibilities of Australian citizenship include obeying Australian laws, including those relating to voting at elections and serving on a jury. If I meet the legal qualifications for becoming an Australian citizen and my application is approved I understand that I would have to pledge my loyalty to Australia and its people.

 

[nlagalle]

Why are people taking this seriously?????

Agreed! Biggest wind up this year!!

I doubt the OP will return, but next time follow these simple steps us riff raff do:

Print out the summary page of your QFF account. Or insist they look it up.

Any correspondence to Qantas, keep it short sweet and to the point, don't turn it into a mills and boon short novel like your opening post.

 

[ecg]

Disrespectful treatment by Qantas staff at the Adelaide Qantas Club

I approached the QANTAS Club desk (a woman was at the counter); following the advice of my office administrator, I handed over my JetStar boarding pass, and my (expired) Gold Card to gain access.
I was denied access.
When I asked for my Gold Card back, it was denied and essentially confiscated, with the statement that it was expired and that it didn't belong to me, - I consider this to be an affront.

A supervisor was called in and upon hearing the story asked for proof that I was a Silver Card bearer (such as the card itself), or proof that I was a paid member (he asked for a receipt) - now this is ridiculous - I have an expired Gold Card, QANTAS actually had not sent me a replacement Silver Card, and for the second matter why would I carry at all times a receipt of the paid membership?
QANTAS should have had on its computer database that I was a paid 'Club' member
QANTAS should have had on its computer database that I holding a Silver Card

How is that disrespectful? Let me ask again, how is that disrespectful??
They denied you access based on a Jetstar boarding pass and an expired gold card. That is perfectly reasonable. And then they confiscated the expired gold card which they are well within their rights to do. Oh, did I mention the card was expired? How bout showing them an expired platinum card and demanding access to the first lounge? If you consider that to be an affront, well perhaps you are not the intellectual powerhouse you think you are.

You holding a silver card has absolutely nothing to do with it at all. Silver does not entitle you to lounge access so you stating that fact means didley squat, you might as well mention you are a bronze member or a velocity member or whatever else might float your boat.

If your membership had been paid up and processed then I suspect that yes, your memebership status would have shown up on their computer system. Perhaps you should seek confirmation from your loyal and no doubt 100% reliable office assistant that that in fact was the case. No doubt if it turns out that you were in the wrong you would have the intellectual integrity to write to qantas another longwinded letter explaining that fact. Or I suspect not.

Pleasant travels!

 

[Deleted member]

If you put a fraction of the amount of detail in your profile, maybe we would have a better understanding of who you are what you do and just how much of a DYKWIA you really are
Aside from that, not making sure your (intellectual) i's were dotted and t's crossed BEFORE you flew strikes me a little absurd and frankly a tad arrogant. But then I am am not an intellectual. I survive on my wits as a self employed businessman and take nothing for granted. Least of all QP access with expired membership. .....Oh and welcome aboard. You will find strong empathy for genuine problems on is site......this really is a a good place you know

 

[straitman]

[Mod Hat]
Folks,

Time to stop attacking the OP and stick to the facts of the topic. Too many personal attacks and off-topic posts here already. Stick to the topic or the posts will be removed. Continued off-topic posts and personal attacks will likely incur and infraction. You have been warned.
[/Mod Hat]

It seems that people have not read this post from NM so I have reposted it.

Let us stick to the topic or let it simply die away if that is appropriate :!:

 

[drron]

Gee when I acidently made silver I got a complimentary QP invite,as a life QP member.
maybe OP should have used that invite.

 

[jetlagger]

OMG.. valid points none the less.. I'm still trying to come to terms with the op's approach.. I just must really try to ascertain the reasoning non respondent op in this case...

 

[Sprucegoose]

IWhat people wear has no relation to their intelligence or position in society.

.

Quite so, having kicked around with some salt of the earth mining types I can successfully attest to this.

However in the absence of other information it makes a damn fine starting point though.

 

[opusman]

I read as far as the bit about "decorum, behaviour, and dress code standard" in the QP and fell about laughing!

 

[stewiejp]

Whilst I suspect this is a bit of a wind up, if the OP was flying JQ, surely it was in Business Max, therefore free entry to the QP? I don't believe he/she would be flying with the riff raff up the back of the bus.

Regarding the letter - far too much waffle to be taken seriously. The issues of the OP's income, how much he has contributed to society, his thoughts on Australia and indeed the fact he usually wears a suit is irrelevant. The "quality" of people attending the QP in his opinion may or may not be a subject for a further topic, BUT if I understand the complaint properly, the main issue is the OP being denied access.
I agree the Qantas staff at Adelaide should have been able to check if he is entitled to entry - the membership number would not have changed even if the Gold Card was expired.

I suspect the writer isn't telling us something here. ie he was denied entry because he was not entitled to enter. Simple really.

[content moderated]

 

[nlagalle]

Whilst I suspect this is a bit of a wind up, if the OP was flying JQ, surely it was in Business Max, therefore free entry to the QP? I don't believe he/she would be flying with the riff raff up the back of the bus.

Regarding the letter - far too much waffle to be taken seriously. The issues of the OP's income, how much he has contributed to society, his thoughts on Australia and indeed the fact he usually wears a suit is irrelevant. The "quality" of people attending the QP in his opinion may or may not be a subject for a further topic, BUT if I understand the complaint properly, the main issue is the OP being denied access.
I agree the Qantas staff at Adelaide should have been able to check if he is entitled to entry - the membership number would not have changed even if the Gold Card was expired.

I suspect the writer isn't telling us something here. ie he was denied entry because he was not entitled to enter. Simple really.

[content moderated]

Business Max is only international, with only a couple of tag flights like MEL-SYD.

 

[Ausbt]

I am unashamedly an intellectual elitist, ...amidst a sea of riffraff

I doubt that very much. [moderated content]. If this post is genuine then I believe its truly scary that folk like you can come to this moderately-great country, suck at the teat of our bounty but only contribute bile.

 

[markis10]

Please note there have been posts moderated where attacks against other members have been made directly or other forum rules have been broken, continuation of this will see harsher action taken by the moderation team, by all means attack the content but NOT the person.