Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

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MartinO

Junior Member
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Aug 6, 2013
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Hi everyone,

Please note this is a 'Rumour'! Don't pile in on me like the guy who said JASAs were going offline, look how that turned out to be true! I am just sharing what I have been told by a very reliable source!

My cousin started work at the QF F lounge recently, transferred from Accor hotels. Talking to her at a family get-together on Sunday, she knows I'm interested in these things, she's talking about the cost pressures in the lounge. Fewer staff in the evenings, told to be more strict with guesting, also she said apparently they even changes the razor blades and shave creams to cheaper ones this year some staff told her.

Anyway as part of this 'clamp down' she said she has heard that passengers on the JQ SYD-MEL flights which leave from the International terminals will no longer be allowed into the F lounge, they will ALL have to go to the J lounge.

QF has been examining pax coming into SYD and MEL and discovered how many are on the JQ domestic legs, decided that 'banning' them from F would save quite a bit of money in f&b, also help cut down overcrowding at the restaurant so that 'paying' QF pax and others can get best use of the F lounge. Says the reasoning is that JQ pax are 'low revenue' and QF has decided its more important to keep their 'high revenue' pax happy even if they are just WP on a Y ticket, they count more than JQ.

So from 1 January 2014 she says all JQ SYD-MEL pax who qualify for lounge access will be directed into the J lounge, even if they are WP. That way they still get lounge access so they can't complain but QF gets them out of the F lounge!

As I said this is NOT official but it is what she was told would be happening next year. Maybe the mods here who are 'in' with QF can confirm this.
 
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re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

so why not just kick all the JQ pax out of any QF lounge and be done with it - can't imagine it's going to save all that much...
 
re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

Just what I need, stuck in Queensland for 2 years, finally able to book a Flounge run to impress the gf for Jan 2014 and I'll be in the J lounge instead.

Surely if you're not allowed in the F lounge as WP on JQ the same would also apply to the J lounge domestically, as it's an emerald-only thing. Perhaps they should remove these flights from being booked on the QF website before removing benefits (even if quite frankly, I'm surprised lounge access is given at all).

Appreciate it's a rumour, but an awful one :(
 
re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

Kick in the teeth if that's so. Btw, I think you meant January 1 2014, yes?
 
re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

Talk about complicating the rules even further.
 
re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

I think we can debunk 1st Jan as the effective date on the basis of three months notice being needed!
 
re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

so why not just kick all the JQ pax out of any QF lounge and be done with it - can't imagine it's going to save all that much...

Hah, look at all the complaints about moving MASA to call centre and making Classic Award seats valid for SCs only until 31 December. Imagine how many more people would complain about having NO lounge access despite being WP! At least this way QF can say they DO have lounge access it's just not F lounge.

A lot of companies also have 'lowest fare on the day' rules and send staff JQ for domestic flights so banning all JQ from QF lounges would be QF shooting itself in the foot. There are many companies whose staff have Gold or Platinum status but still have to fly JQ domestic, saying "No lounge for you!" would be a Christmas gift to John Borghetti and Virgin!
 
re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

I think we can debunk 1st Jan as the effective date on the basis of three months notice being needed!

Does QF always give three months notice on changes?
 
re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

Does QF always give three months notice on changes?

Where its something they control as a benefit they are obligated to:

3.2 Qantas will use best efforts to advise Members of material changes to these Terms and Conditions and, where such changes will limit Benefits:
(a) where the Benefit is provided by Qantas, to give Members at least 3 months notice;
(b) where the Benefit is provided by a third party, where possible give Members at least 30 days notice.
 
re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

I think we can debunk 1st Jan as the effective date on the basis of three months notice being needed!

I did wonder about that. Some changes they appear to be able to make outside of that window, what's to say this one can't be like that?

Per 3.2 (b), if JQ is paying QF for the pax using the F lounge, would that not be a benefit provided by a third party?

And no I can't provide specific examples, I just recall various threads where this 3 month rule has been raised but not applied for some reason.
 
re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

Where its something they control as a benefit they are obligated to:

3.2 Qantas will use best efforts to advise Members of material changes to these Terms and Conditions and, where such changes will limit Benefits:
(a) where the Benefit is provided by Qantas, to give Members at least 3 months notice;
(b) where the Benefit is provided by a third party, where possible give Members at least 30 days notice.

But who is providing the benefit? QF or JQ, who perhaps could be termed 'a third party'. Semantics I know, but...

Edit: I see samh004 pulled the trigger before me. :)
 
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re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

I did wonder about that. Some changes they appear to be able to make outside of that window, what's to say this one can't be like that?

And no I can't provide specific examples, I just recall various threads where this 3 month rule has been raised but not applied for some reason.

I think you are recalling the LHR thread, which of course is not relevant as its not QF providing the benefit in the that case, other than there has been no other discussion simply because the three month rule only came into effect in May.
 
re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

But who is providing the benefit? QF or JQ, who perhaps could be termed 'a third party'. Semantics I know, but...

In this case thats very clear, Qantas provide you the benefit of accessing their F lounge when you fly on partners as per their selection.
 
re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

In this case thats very clear, Qantas provide you the benefit of accessing their F lounge when you fly on partners as per their selection.

Not if JQ is paying them for each visit.
 
re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

When JQ first operated, QF lounge access for QP and elite members WAS NOT available before a JQ flight.

It was only after a period of negative feedback and loss of patronage that such lounge access was introduced.
 
re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

Not if JQ is paying them for each visit.

Its still PROVIDED by Qantas, regardless of who pays for it, Jetstar have nothing to do with it at all apart from operating a qualifying flight. Very clear.
 
re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

Will be a shame if true. Is always interesting to hear stories from the other side...
 
re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

This is interesting. Would remove far and away the biggest WP benefit for domestic flyers.

At least it will resolve the question about whether it is worth shooting for WP again.
 
re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lounge

Lets call it the MFLAR "Marginal First Lounge access rumour" :P
 
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