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I wanted to use my travel credit and book J class on the way to AKL and Y class back to SYD so I called Amex and they booked this for me over the phone

Sorry this has happened to you, I hope it can be fixed. Seems like this is happening way too often and it’s just not good enough. Not everyone can get through to Hobart so the rest of us are left to deal with overseas staff who just don’t have the knowledge or experience!

I’m only gold and I called right on 8am Sydney time. The first time someone from AA picked up and I politely told them thank you but I’ll try again.

Horrendous experience with overseas call centres, I found Fiji was the worst and would just hang up. Over four days and countless phone calls, the situation only got worse. Miraculously got through to Hobart and I almost cried I was so happy. Diane sorted out my tricky issue within 40mins and a...