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100% agreed. We need stronger regulations. The US has recently introduced much stricter regulations for refund/compensation after delays and cancellations. It includes that refunds must be processed within 7 business days for credit card purchases. We should follow their approach to make the...

Legally that’s not how it works. The refund obligation arises when you actually sit in economy rather than business for the flight, unless you decide to cancel now. Aircraft change and passenger cancellation happens regularly before flight departure, so while VA has told you you have been...

Just recently qualified for Platinum - would be good head start to my retention requirements. Too bad I would be away for half of July and have already booked in my June trips, otherwise would have much more to gain lol.

Is that not worse than giving them some value? Like the airplane’s mortgage is fully paid off so no negative cash flow so they beef up the asset and “valuation” of the company?

The agent is not wrong. Since you wanted to change the point of arrival, that's not a form of changes that's allowed by VA under the rewards seat fare policy. It would be procedurally correct to have to cancel the whole booking and make a new one. It would be "technically" possible to reuse the...

Choice costs $15-$25 more than Lite and have mostly the same cancellation/change policy until day of flight - its not a flexible fare by any measure. You can't be seriously suggesing you'd take the Lite savings yet immediately spend $500 on a lounge membership? As I've calculated, if don't...

Gave AGL online chat a go to see if I can sort out the points not being credited to my account issue and CS was adamant that they couldn't do anything until 45 days has passed though can confirm that i was being signed up to the Velocity offer. I tried to get the CS to at least check the details...

It’s not mentioned anywhere on the forum it seems so I thought I’d ask: is it possible to phone and get confirmed on a golden triangle flight up to 2 hours before, then head the the airport and request to be bumped up even more? Seems like there is no restriction to how far ahead you can...

hmmm no sign of my points yet despite having already received my first electricity bill and more than 28 days (39 days since sign up and 34 since supply) since AGL actually supplied my address. My mates bonus (he signed up a few days after me) have arrived though which gets me a bit worried.

It’s the problem but it’s not going away. VA can’t change people’s habit overnight so they have to be practical and do what they can in speeding up the boarding process.

Except the bottleneck is that people need to put their stuff away and get seats to clear the aisle not the number of lanes or scanners. VA does restrict the front half of regular economy to FF or charge you a fee. Plus business and economy X already uses the priority lane. That does mean the...

My hot take is that if you don't fly enough to earn VA Gold then you don't fly enough to make a membership worthwhile. You need 500 SC to qualify and 400 to retain VA Gold, and the shortest domestic routes gives a minimum of 15 SC for a choice fare. That translates to at most 34 sectors to...

Pretty well enforced priority boarding from a few flights I took this month. The staff even stopped non-status pax trying to use the priority lane and sent him back to the back of the general lane.

Hainan often offers round trip J to various cities in China from MEL/SYD via HAK for ~2k AUD. +100 AUD for the visa if you need one its still very attractive for a mileage run that will yield close to 400 SC.

It’s not a surprise. UA’s load factor on flights to AU/NZ are low according to this source: United Struggles to Fill All Those Seats Down Under – Cranky Flier There’s a bit of a capacity war going on in this market, possibly because China demand is still weak so those long haul wide-bodies have...

That’s not possible I’m afraid. VA stopped displaying its code on EY flight since QR became a partner. It’s no longer possible to pay cash to fly EY via AUH using a VA ticket stock, one way or round trip.

Why would anyone be successful? It’s pretty clear those bookings aren’t eligible for the bonus.

The ACCC doesn’t care though. Feel free to write to the transport minister Katherine King or her New Zealand counterparts if you think Australia’s airlines shouldn’t be owned by foreigners but this is absolutely not within ACCC’s jurisdiction. The way this is raised is amateur or unprofessional...

Canberra airport submission - I was surprised to see this. Did they not read ACCC’s draft determinations carefully? CBR is just restating things they’ve already said without responding to ACCC’s reason in allowing a 5 year authorization period. Jumpjet airlines limited - what is this? Are we...

Not necessarily as you've mentioned exactly: And the ACCC has addressed that point specifically in 4.66 (emphasis mine) The ACCC took a look at VA's book, decided the margin VA gets from reselling NZ tickets would be substantially less than if it were to operate its own metal on this route in...