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As an update to my situation, it turns out it was a system error and I was supposed to be charged the fee. SIA called me to tell me and wanted me to call back to pay, but the call cut out. I'm not going to wait on hold for ours to pay a fee, so will see if they chase me up again 🤔

We've booked Singapore and Japan for April 2021 too. Fingers crossed 🤞

The Novotel we had booked for Paris did look nice, and the hotel staff have been very responsive but unfortunately can't do anything since our booking is through Expedia. It will depend on the validity of the credit note as to whether we can use it or not. We'll have to wait and see. Hopefully...

YEP I have read that too, their policy is not generous at all and contains a lot of conditions. Contacting a hotel directly for a credit note for that specific hotel seems pretty inflexible, you'd think an Accor credit note would make more sense, although I guess they are hoping people aren't...

I find it odd that in some regions of Europe people can get a refund but in others only a credit note. Must be some sort of consumer law loophole in some European countries. I guess we will wait until our booking gets closer and see what the options are. Plan B is probably to try claim on...

I wonder what his definition of "soon" is?

Hi all We have a hotel in Paris booked through Expedia for late August 2020 - it's the Novotel Paris Les Halles, so an Accor hotel. We've cancelled our trip but this is a non-refundable booking, made through Expedia. Accor's cancellation policy for France is as follows: For hotels in France...

Definitely would be getting frustrated if it was me too. When i emailed before cancelling my flights they told me it could be 20 weeks before i see a refund of the taxes, so i was very surprised to get it within a week....hopefully they start clearing their backlog and the 20 week timeframe...

Cancelled our September redemption Frankfurt to Sydney last Thursday - pressed the cancel button online and agreed to pay the cancellation fee (about $200). Got the points back instantly, and the taxes of approx $350 have already been refunded. No cancellation fee was charged. Maybe I got lucky...

Yes same for me. It showed a fee and I put my credif card details in to pay the fee upon cancellation, and when I cancelled the fee did hit my credit card briefly but then it disappeared from my transaction history. Maybe that's how their system processes things, they have to charge the fee and...

I cancelled online by managing my booking. Cancelled it last Thursday. Got the points back instantly and the refund of 220 euros for the taxes came though to my credit card today. I was advised the taxes refund could take up to 20 weeks so not sure why mine came through so fast 😒

Guess not, it's all been refunded, points and dollars 😁

Are they redemption flights? Mine were in September (Frankfurt to Sydney). Just checked this morning and the refund for the taxes has arrived on my credit card and so far there hasn't been a cancellation fee charged. When I cancelled it did get "charged" as I got a notification from my credit...

All good, cancelled yesterday and managed to rebook for Singapore and Japan in April 2021 (fingers crossed). Probably will have a cancellation fee taken out of our refund, but i got the points back straight away so that's the main thing. Cancellation fee was only about $150ish from memory, but...

Update: Our new flights to Japan (in first class!) are booked using Krisflyer points for next March/April (let's hope things settle down by then). I used the SQ email address ([email protected]) and after a few emails back and forth, the lovely staff booked the new redemption flight...

We've basically come to the conclusion that it's all over. We were going to rebook for 2021 but have now decided to go to Japan in April 2021 instead (fingers crossed we can go!) so just looking into booking that now. We'll revisit Europe when things are well and truly settled down.

Excellent I will keep trying this afternoon and tonight - did you call the Krisflyer number? +61 2 8228 1188?

I bit the bullet and cancelled online, got the points back instantly, but may have to pay a fee. The points were the important bit though so i call it a success :) However, i can't book our new flight online so trying to call, it's impossible to get through i've been on hold for 1.5 hrs and had...

Is there a secret phone number for Singapore Airlines that I don't know about? Been trying to call since early this morning but on hold for 1.5 hours before the line goes silent. I want to change a redemption flight but I need to cancel and rebook I think, I need the points back before I can...

Hi all We have flights to Europe in August/September 2020. Flight out is Qatar J SYD - LHR booked via Qantas as a oneworld classic award. Flight home is SIA Frankfurt - SYD in J booked with Krisflyer points. At this stage it doesn't seem like we will be able to travel, so considering options...