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Sounds pretty poor, sadly there are many reports on here of bizarrely slow service on QF. Just re the above, how do you know other pax didn’t fund their own tickets? Most on AFF (myself included) like that meal orders are taken in order of status - of course allowing advance meal selection...

Hi all I’m just seeking some advice if this is correct per the fare rules. I have a same-day domestic return flight (MEL-BNE) Outbound - is Red e-deal Inbound - is Business Sale I want to move the outbound to a flight earlier, fully understanding the $99 fee plus fare difference. However...

September QF29 MEL-HKG J9C9D9I7 request for 2xU declined

Well 3 days in not much progress. Still no reply to my email to reward ticketing address. The original flights that were lost were temporarily added back as “waitlisted”. They’ve now dropped off on Wednesday and new options on MH the day before are in there as waitlisted. My points have been...

Update: This morning I can see in the Qantas App that the flights have been added back in and are “Waitlisted” so I’m happy they are looking into it so quick! No reply to my email as yet.

I have just being pinged by this issue. Although, I think it is more MH’s fault than QF. This afternoon I changed the date of a single flight in my OWA J booking. Paid taxes. Sent to ticketing. Within about 4 hours MH had cancelled the flights - the completely unchanged flights. I’ve sent an...

Based on that graphic above, you can buy a Y class fare and it’s still non-refundable unless you pay the Flex surcharge?

Yep, I assumed it would be a nightmare or some T&C I hadn’t understood. But as you say, they very quickly and without drama apologised and gave me the equivalent value in rewards points. I’m actually amazed at how simple it was, they saw the transactions, could see it was an error and just fixed...

I get that it was a code error in the update. But what I don’t get is how searching for memory that doesn’t exist = shut down whole world. I mean, can’t we design computers to deal with a minor fault like an adult, rather than throwing the toys out of the cot and given us the BSOD?

The big problem is, for the popular ones, they really work - products they mention sell out, they’re making hundreds of thousands. It’s madness and if you’re a kid, why work when you can just do that.

Went to woolies today to redeem the free products and do a big shop for the 10% off under the Extra subscription. Got to the end of the process, clicked what at the time I thought was “Apply 10%” but looking back I think it only had the “okay” option, but I’m sure it was talking about the 10%...

Look at how JQ is treating its customers today. Why would you want to support it?

I’m not impacted but this makes me so frustrated. Not being inept is within an airline’s control. Other airlines were able to recover pretty quickly. Hopefully there’s class action to recover costs for effected pax.

Received this too. I wonder if SQ has noticed a drop since they went from 2:1 to 3:1. Essentially this makes 75,000 points with other airlines worth 65,000 for SQ for a few weeks. Not sure it’s worth it. My usual SQ redemption (AUS-Asia in O) is 93,500 points, so would still be 235,500 Amex...

No of course not. But my point is, whatever the computer comes up with, if it’s high = correct. Irrespective if the calculation or combination of fares used was incorrect. I have definitely seen people buy J class fares, that are very high for the route, that I cannot find the published fare on...

I’ve been using FT and AFF for about 10+ years, i’ve NEVER heard anyone receive a call from an airline saying they published an error fare that was too high and here is the refund. Too cheap = error Too high = you accepted the fare, therefore its correct Consumers should be free to rely on...

Black to become invitation only. Points to be awarded/spent based on hotel category which means no more arbitrage opportunities by earning in cheap places and redeeming at pricey places. Pretty much, most will be worse-off I think. Unless you currently earn and redeem at QT Hotels and are...

Next Hotel Melbourne Curio Collection by Hilton Booked: Next Queen Room Received: Executive Club King One Bedroom Suite Received pack of Koko Black chocolate coated almonds in the room. Breakfast was in the lounge. I was in a hurry and most of the hot options were fully depleted and/or looking...

isn’t the real problem airline checkin staff making their own determination?

It’s interesting that when the amount of refund is tiny, we believe Qantas, but when it’s generous, we think Qantas made a mistake. Qantas has trained us well.