Global CrowdStrike IT outage impacting airports and more

[jb747]

And people still want a cashless society.

Most people have no money anyway…

 

[AIRwin]

Most people have no money anyway…

Wallet Wizard!

 

[UP4014]

Payday today and the bank stopped working.

Oh well time to raid the piggy bank for the weekend.

 

[wandering_fred]

The Jetstar Friday Frenzy website sort of appears to work
Until you ask it to find flights on one of the sale combinations
It simply returns to the home page
Maybe they will reoffer later with something from PER as Mrs WF needs the ~. A cheap return would be useful.
Though I suspect the Flex fares are not discounted only the base fares with no add-ons
Oh the amount of planning required for useful wandering
Fred

 

[Pushka]

I have never purchased domestic travel insurance and I never intend to.

I consider it junk insurance.

I've only done it once. And had to claim! I don't now because it's much easier to book cancellable hotels and flights etc. 30 years ago it was pay up in advance. I had to have emergency back surgery.

 

[ThatMrBlake]

First domestic Jetstar up in the air now with JQ849 from Hamilton island taking off 20 mins ago.

 

[AIRwin]

This is what I got when I tried to search for flights

View attachment 398431

It's working for me now

 

[TheRealTMA]

Simple fix. For EVERY bad machine, unencrypt , boot into safe mode, delete CrowdStrike.sys, reboot.

 

[AstroBBoy]

I was (still am) in Sydney at the moment and was trying to get home to Hobart.
After a few hours Jetstar announced our flight was cancelled and they could not help with rebooking for tomorrow and that was that. Had to find my own accomodation, made a new booking (with Virgin) and am disgusted with how the whole thing was handled.
I have been loyal to Qantas and Jetstar for a LONG time but this has tipped me over the edge and I'm changing to Virgin from now on.

 

[muppet]

JQ not covering expenses for cancellations.

I think that's a bit mean. Considering other airlines are flying, I'm not sure it's black and white that it's an issue outside of the airlines control.

I’m not impacted but this makes me so frustrated.

Not being inept is within an airline’s control. Other airlines were able to recover pretty quickly.

Hopefully there’s class action to recover costs for effected pax.

 

[antycbr]

After a few hours Jetstar announced our flight was cancelled and they could not help with rebooking for tomorrow and that was that.

They would not be able to rebook you while their reservation system is down. So that part is understandable from my perspective.

 

[muppet]

The Jetstar Friday Frenzy website sort of appears to work
Until you ask it to find flights on one of the sale combinations
It simply returns to the home page
Maybe they will reoffer later with something from PER as Mrs WF needs the ~. A cheap return would be useful.
Though I suspect the Flex fares are not discounted only the base fares with no add-ons
Oh the amount of planning required for useful wandering
Fred

Look at how JQ is treating its customers today. Why would you want to support it?

 

[Saab34]

First domestic Jetstar up in the air now with JQ849 from Hamilton island taking off 20 mins ago.

According to one X post after a 4 hour manual checkin/boarding attempt they got it away.

You can see how such a lengthy manual process just isn’t practical at the big ports that have a flight leaving every 10 mins.

 

[moa999]

Simple fix. For EVERY bad machine, unencrypt , boot into safe mode, delete CrowdStrike.sys, reboot.

Many IT policies will prevent that.

 

[Harrison_133]

The rolling delays for JQ continue, with flights now pushed to 2200. Their latest update recommends that people who are not already at the airport do not travel to the airport.

You can see how such a lengthy manual process just isn’t practical at the big ports that have a flight leaving every 10 mins.

Yep. I was travelling VA MEL-LST when they were affected by the big Sabre outage 2 or 3 years ago. They had to manually check-in each flight one at a time. It was a painful process, but we did eventually arrive in LST at 2am. Most other flights were canned.

 

[33kft]

Oh boy, this one strikes close to home. I've variously sold, competed as a vendor and competed as an integrator with CrowdStrike, a few of these at the same time, and I have also seen an incident where we've had a very unfortunate situation with our own endpoint product right in the middle of COVID, so I feel them right now (although ours only impacted a small handful of customers and only impacted one function of the product).

I count a lot of CS people as close friends. I would just say a few things:

• Endpoint Detection and Response is a very difficult place to be. When all is well you're the greatest, you're in real time stopping people from running brand new malware that they just go ahead and double click in emails or download from websites, and you prevent 99.99% of the ransomware attacks that could have been.
• You also install your software (that just like any other software, is faulty in some way or other) on lots, like tens of thousands of end devices with different hardware and drivers and etc sometimes geographically disbursed across all sorts of distances.
• You then commit to the delivery of ongoing, real-time threat intelligence updates that allow this software to block whatever the latest malware campaign is, often before someone clicks it. A static EDR product is not even slightly useful, it needs to change and update constantly, to the point that most likely every time you execute a program, it is querying a central source of reputation to decide if it will even let you run it.
• When something goes wrong, it always goes wrong in the most remote places with the most esoteric of fixes required because your software is so focused on anti-tamper mechanisms that you actively block any attempt to change it, including when it has fundamentally broken the endpoint it is on.

The impact was so large because until today they were so effective. Clearly, they were a bit arrogant. They flew too close to the sun in terms of what they deployed, when, and how it was tested both in their lab and outside their lab when they distributed it. I have long marveled at the incredible agility of their updates whilst we were on the other side of the fence, extremely conservative with long annoying update rollout processes that used to drive IT teams mad. They would be less mad today.

Looking back it would just not have been possible to have caused this damage on our platform, but is was on CrowdStrike's. I hope they survive this, but one thing is for sure, they'll be greatly diminished in the eyes of the market based on one technical misstep and a lack of compensating controls to avoid the impact.

 

[calmelb]

The rolling delays for JQ continue, with flights now pushed to 2200. Their latest update recommends that people who are not already at the airport do not travel to the airport.

Seems like they've cancelled all flights from now until 0200 Saturday

"As a result of the outage, all Jetstar Airways flights have been cancelled until 2am local time Saturday 20 July."

https://www.jetstar.com/au/en/travel-alerts#Global%20software%20issue%20impacting%20flights

 

[Forg]

“And in breaking news … all Boeing aircraft built since 2015 run CrowdStrike as their primary flight control operating system”

 

[moa999]

“And in breaking news … all Boeing aircraft built since 2015 run CrowdStrike as their primary flight control operating system”

I doubt that... But all airline that fly Boeing running some derivative if CrowdStrike in a part of their operation....

 

[dairyfloss]

$CRWD - the US$80bn company almost no-one had heard about until today.

Let’s check that number again after the street opens up overnight