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JAV - Ilulissat, Greenland

I can’t comment on Antler, but have you tried contacting Samsonite directly? I’ve had to replace various wheels, handles, rubber seals etc over the years and they’ve always been brilliant. Usually they send you the parts at no cost and instructions on how to install them...

I've used all of the ones you listed at one time or another and prefer Tripit Pro too.

On the modern end of the scale the Stuttgart Library is amazing. It has a very boxy, nondescript exterior and foyer: But an absolutely impressive interior:

After reading what others have written and agreeing with most of them, I now sound quite fussy! For the main part I'll look for alternatives if there's no: king bed aircon Not total deal breakers, but preferred: walk in shower reasonable lighting in the room food options in or close by Noise...

A full refund has now be processed back to my credit card. The team did contact me and offer a voucher with 3 years validity plus 1000 points. I chose to take the voucher. As you can see, that worked well 😃. No complaints - it was a good outcome anyway.

That's great to hear. I did manage to get onto someone via chat as the email I sent using the website contact form hasn't seen any action. The agent said they would request a refund on my behalf. Nothing yet, but I'm still hopeful.

Thanks. Not sure why my booking appears differently, but that's definitely not an option. I have looked at the website for the hotel concerned and they say they will provide a full refund (even for non-refundable rates), but the request must come from the third party (i.e. Qantas). Online chat...

Thank you. That's good to know. I'll give it a try! 1584607576 Online chat wasn't available a short while ago, but maybe a temporary glitch. I'll check it out again. Thanks!

I have an overseas Qantas Hotels booking next month which I can't use because I can't get there. It's a non-refundable rate. Does anyone know the process? When I manage the booking it just gives me the option to cancel the hotel (at a 100% loss). There's no option to reschedule, get a credit etc...

Yes, the chat feature is offline. I get a popup message to explain. I'm currently in Australia using an iPhone:

There was a link in the email that took me to the website but it hung. I then went to the My Bookings section and clicked on the Manage link under the relevant PNR. This basically took me back to the payment page so I could process everything again.

I had this on one booking I made yesterday and tried to call, but the wait was very long (as you can imagine). About 2 hours later I received an email saying the flights would be held until midnight. When I clicked on Manage under the booking there was a link to pay. The payment went through...

I've always had excellent service from Auckland and Hobart whenever I call. Whoever is on the end of text and app messaging... not so great :(

I honestly think chat is the worst. My exchange yesterday: Me: Hello, I understand there has been a time change for one of the flights under ref (PRN supplied). I believe CX731 on XX will now depart HKG at 16:25 and arrive in DXB at 20:50. If this is the case can you please acknowledge the...

Dates of birth only need to be captured for North American travel if passengers are under 18.

I can now answer my own question in case anyone is looking for the same information. You have to sign the indemnity saying you will accept the "travel voucher cash" Within a few days we received an email with the voucher number and instructions on how to redeem it. It included a link to the...

Thanks RooFlyer. Appreciate the advice.

On a recent flight from AEP to IGR one of our bags was damaged. A report was lodged at the airport and we heard back from the LATAM team quite quickly. We were offered an amount as compensation in USD cash (as a cheque) or twice as much if we took a LATAM travel voucher. Since the bag can be...