QF flight search engine even dodgier? Please no!

juddles · May 15, 2017

It has always irritated me that when searching the QF site for flights it would list a fare as in a given class even though substantial portions may be in a lower class. But this is the first time I have noticed when the ENTIRE flight is in a lesser cabin. Is this a new glitch?

RooFlyer · May 15, 2017

Oh, I don't know that I'd describe it as a 'glitch'. That implies that its unintentional

.

lovetravellingoz · May 15, 2017

juddles said:
It has always irritated me that when searching the QF site for flights it would list a fare as in a given class even though substantial portions may be in a lower class. But this is the first time I have noticed when the ENTIRE flight is in a lesser cabin. Is this a new glitch?

You mean new Qantas Enhancement

juddles · May 15, 2017

lovetravellingoz said:
You mean new Qantas Enhancement

I am a Qantas supporter - which is why such ridiculous things as this search "error" makes me cringe. Surely something like this must even be as far as illegal, given it is CLEARLY likely to catch out the consumer, selling them a product they clearly did not intend nor understand they were purchasing?

AustraliaPoochie · May 16, 2017

I see it as them taking as much money as they can suck from you, but giving you an inferior service.
You pay for premY and they give you flexY, or you pay for J on Au - NZ flight with a connection ADL - Au east coast - NZ and they put part of my journey as "(your flight from xyz to xx_ will be in economy)", it does irk me.
Don't think its a glitch.
I will try to pick alternatives if I see something like that appear.
But if no alternatives, and I have to be at a certain place, then have to take that fare and class if I have to go to a certain place.

kermatu · May 16, 2017

May or may not be a glitch - either way, I'm sure they won't be in a rush to fix. I'm with the OP - it's irritating to have the bulk of the sectors on a flight search come up as a different class of travel. How hard would it be to have an option to only show flights that are in your selected class of travel? Then give you a warning/option to choose others if desired.

mviy · May 16, 2017

I find looking for awards annoying. No I don't want an award with flights in Y, but QF insists on showing those to me before I can change it to look for the seats I really want.

Limewood · May 17, 2017

They should show all seats available up front, its so dam annoying click this click that.

Spongbob · May 17, 2017

Maybe it is a new concept of "PE saver" fare: the pax pays for PE when it is not available, so the airline is "saved" from having to provide a PE seat?

docjames · May 17, 2017

It may also be that you need to purchase that fare level (even though no Y+ seats available) to be able to buy the return leg in Y+.

lovetravellingoz · May 17, 2017

docjames said:
It may also be that you need to purchase that fare level (even though no Y+ seats available) to be able to buy the return leg in Y+.

Well I guess that would make enormous sense to the Qantas Management Team, but not to anyone else.

Mattg · May 17, 2017

I came across this today as well:

It prices as a First class award at 152,000 points.

Guvner · May 17, 2017

Mattg said:
I came across this today as well:

View attachment 97661

It prices as a First class award at 152,000 points.

How can that be, there's no seats in Business....!?!

RooFlyer · May 17, 2017

D'oh! that's why they are selling First Class seats.

Mattg · May 17, 2017

Guvner said:
How can that be, there's no seats in Business....!?!

I have no clue. It clearly shows as "Business" on the payment page (even though it charges you the first class price).

leadman · May 17, 2017

I just want them to correct the spelling of the word "bhat" to "baht" when the screen comes up transferring you to the Thai site, mentioning that your transaction will be in "Thai Bhat". Not only simply a sign of respect, but if it is the Thai website it was not written or proof-read by a Thai.

I have put three gentle nudges in, including mentioning it when I'm talking to the 131211 number, still no change after seven months.......

AIRwin · May 17, 2017

leadman said:
I just want them to correct the spelling of the word "bhat" to "baht" when the screen comes up transferring you to the Thai site, mentioning that your transaction will be in "Thai Bhat". Not only simply a sign of respect, but if it is the Thai website it was not written or proof-read by a Thai.

I have put three gentle nudges in, including mentioning it when I'm talking to the 131211 number, still no change after seven months.......

I have submitted an online enquiry (and selected "Website" as the category) for a similar feedback and the required action was subsequently taken:
https://qantas.custhelp.com/app/ask

leadman · May 17, 2017

Thanks, will give it a go, maybe after my next Singha beer.......

docjames · May 17, 2017

lovetravellingoz said:
Well I guess that would make enormous sense to the Qantas Management Team, but not to anyone else.

They don't offer mixed class fares - you can't buy outbound Y and return J (same ticket).

So the fare classes are probably blocked from combining. Same here, but highest Y must be allowed to combine with T/W.

Or something like that.

drron · May 17, 2017

juddles said:
View attachment 97534

It has always irritated me that when searching the QF site for flights it would list a fare as in a given class even though substantial portions may be in a lower class. But this is the first time I have noticed when the ENTIRE flight is in a lesser cabin. Is this a new glitch?

What I don't get as this is a paid fare that they charge PE but put you into Y all the way when there are no Y seats for sale.Isn't this fraud?

QF flight search engine even dodgier? Please no!

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