complaints & resolution

18 of the most ridiculous, but real, travel complaints ever | News.com.au News.com has compiled a list of humorous complaints received by Novotel, Thomas Cook, wotif and other travel providers. My favorite is number 14: "Why are there no kangaroos hopping around Sydney city? I'm most...

Hello I am after some advice and opinions. In the past I have used the same person at Flight Centre to book holidays for me. He would beat any quote I had but only after me doing the shopping around. So I decided to give them a miss for a while. Unfortunately though I had a death in my...

I recently completed my first USDM *A redemption and flew all J to KEF SYD-BKK(TG)-IST-OSL(TK)-KEF(SK). We had 4 legs to get there and when checking into our first (TG) flight in SYD were advised that we could check our luggage all the way through but may wish to collect it and re-check halfway...

LAN chile failed to deliver my bags, but claim they should arrive late tonight or early tomorrow. As a OneWorld Emerald I asked what compensation I should get. He said nothing for the first 24 hours. I find that hard to believe. Can anyone clarify? Their site says: For international flights...

Yes I know you are all laughing at the title. We flew ScootBiz SYD SIN in May - flight was due to leave SYD at 1255 but did not depart until 1730. First it was the late arrival of the aircraft, then when it finally arrived - it went technical. An annoucement was made that the departure time...

Hi all I was hoping to get people's thoughts on the experience SWMBO and I had last week in the Skycity resort in Darwin and if we would be right to expect some form of refund/compensation. We stayed there for 7 nights. On Thursday night, there was an unseasonal downpour. At around 10.30pm the...

I flew on QF 653 last night from MEL -> PER via KGI. The deviation to KGI was due to a medical emergency over the Great Australian Bight. The pilot called for a medical doctor to assist with an ill passenger. Two doctors kindly offered and very soon after that we were diverted to KGI...

Firstly, a little background: Back on 15 March I was scheduled to fly QF127 SYD-HKG in F (FASA :)). After a pleasant F lounge breakfast, our departure was delayed... then delayed again... then delayed again... etc... until the flight was eventually cancelled completely at around 5pm. As you'd...

Part curiosity, part frustration ... I recently found myself on a severely delayed flight out of Sydney one evening. Was due out 9pmish to MEL and due to weather the flight and many others were cancelled. Due to the scale of the problem i was not offered a hotel because by the time the lounge...

Hi VFF As a Platinum, i recently sent an online complaint after my checked bag did not arrive at destination for the 4th time in 4 months. Platinum desk rang back and apologised, we had a good 20 minute chat about baggage and other issues. She then threw a curve ball comment at me: 'So, are...

I am wondering wether anyone has come across something like an Airline Ombudsman? i am having a world of issues at the moment with Qatar Airways where they will refuse to communicate with me regarding a DVT I got whilst travelling on a long haul. Very hard to get anywhere when no one will...

So i complained to Virgin online after my bags failed to make it to destination for the 4th time in 4 months (all domestic legs, some in J). Platinum line rang on Monday - she was very apologetic, and then after 10 minutes of chatting asked 'so are you requesting compensation?' I wasn't ready...

As a treat to myself, I booked into the Formule 1 for a relaxing time. When I arrived at the hotel, there was an envelope addressed to me. The contents basically read: - We are overbooked due to a football event. - We apologise. - We have arranged alternative accommodation for you at our...

Thought I would start a thread on compensation Reason: I don't have much knowledge on how much is the normal compensation value when stuff happens (eg IFE not working, seat not working, flight heavily delayed) , and I doubt this would be common knowledge I believe that the airline must have...

Daughter and partner was on flight nrt-ool on Jetstar this morning in business. Due to fog&rain after being in holding pattern for 20 minutes it was diverted to bne. I thought they would refuel and then take off and complete flight, however Jerstars plan was to put passengers on buses to...

Thought I'd share this article I came across on the BBC travel website. The EU has put out a free App which you can download outlining your rights for compensation or reimbusement if your flights to and from the EU are delayed or cancelled, or Baggage lost etc. This means you can easily access...

In our enthusiasm to take part in the AFF Christmas do, we booked QF8 and JQ35 to get the MEL with a Flounge interlude in SYD. A while ago, JQ35 was cancelled, and pax like me were suggested onto other JQ dom flights. Quelle Horreur darlings. Some sweet talking (very hard for me, I much prefer...

Interested to see how many people here have made a complaint to QF and never had a reply, or received one but not happy. I made a complaint to them over 2 months ago, have heard nothing from them since. Poll is not public, so feel free to be honest. ;)

red roo I'm about to embark on my next tour of Asia and will be making use of my hard earned frequent flyer points to book intra Asia awards on cx. the majority of these journeys will originate in Thailand or china. problem is, while awards can be booked on line, you are required to present...

Was booked on QF today flying full Y fare DPO - MEL - BNE - CNS and we were 1.5 hours late taking off from DPO due to the inbound aircraft going U/S in MEL. Missed the connection out of MEL so got put onto JQ to CNS:( and got the usual collect bags and recheck them in, screaming kids, no IFE...