complaints & resolution

This might have been discussed by members but I'm unable to find the thread... Recent trip to US with wife(QF Gold), mother-in-law and 6-month-old daughter. Purchased premium economy and requested bassinet. Outbound, no problem. Got stranded in LA for 4 days because of you-know-why, accommodated...

A couple of weeks ago we flew DJ Y+ from BNE-SYD. We didn’t pay for it directly - like a lot of DJ’s Y+ pax we were only there because we were connecting to a VA flight out of SYD and, because we happened to be in BNE the day before our flight, I saved some money by booking the tickets out of...

I recently purchased a BNE - NYC econ ticket through V Aust. The first leg of the journey, BNE-SYD was delayed (not only by 'mechanical problems' but we sat on the tarmac while crew sought to find passengers to give up their seats for 2 pilots, one of which had been drinking and clearly wasn't...

Vocal minority leads the charge on airport noise complaints | News.com.au Seriously, why wouldn't these 20 people just move? Surely it would be easier than sitting there making 12,000 complaints, or averaging 600 complaints per person...

Hi all I was wondering if anyone knew whether you could book travel on QF through a travel agent and then phone up QF and use a compensation voucher to "pay" for the travel. Is this possible or do I need to book through QF? On a related topic can two people be on the same booking in...

I booked a Quantas ticket from Ireland to Australia/NZ via the UK and Hong Kong. When in Hong Kong on my way back (4 day stopover) my flight got cancelled due to the volcano and I was told the next flight available for me was 3 weeks later. They also said I was not entitled to anything in...

I've done a bit of googling and not really found an answer. Just wondering if I am entitled to any compensation from BA as my flight has been cancelled and I am sched to now leave on the 20th - if flights start again Monday. I've got a bit of cover thru my CC insurance, but it's limited to...

I have been participating in AFF for a while now, and I don't know whether it's a sign of the times, or a sign of the increasing popularity of AFF, but there does seem to be an increase in the number and type of complaints about air travel experiences. Some are by established members, others by...

On a recent flight SYD-LAX my S-I-L had a J seat which had a carried forward u/s IFE. She was offered up to $100 of her own choice purchases from the inflight duty free and a bottle of champers on deplaning. Fortunately the flight was overnight and she didn't miss the IFE. For the...

Complaints against airlines soaring

On Friday 6 November I was due to fly in a Premium Economy from London to Sydney. After queuing for a nearly an hour in the “Premium” queue I was told that the flight was full and was now closed so I would not be able to board. The supervisor booked me on another airline in premium economy to...

What a joke it is. Jetstar refuse to provide any avenue for formal complaint except for in writing; and even then they refuse to do anything. I sent them a letter back in August at the postal address provided on their website, in relation to a complaint where there is the inconsistency of QF...

FUll article at Virgin family feud close to resolution Dave

Have been hit by the V Australia postponement of MEL-LAX flights. As travelling with 2 small kids only booked (in June) as it was direct flight, now offered re-route via SYD or BNE. Have so far spoken to call centre who cannot deal with complaints and filled in on-line form, with promise of...

Is there somewhere to register airline complaints? I booked a flight with jetstar to perth leaving the end of august back in February, since then I have had a dozen flight changes which means my partner can no longer fly. As a result I wanted to change the second passenger which will cost...

I wrote a little note to DJ customer service about an incident on my flight to Cairns for the FlyerTalk do, where I got dousted with Jim Bean by one of the flight attendants collecting rubish. About a month later, today, I got an e-mail explaining that this is not how they do business and was...

Tiger Airlines starts taking complaints seriously About time....

from news.com.au:

Recently my partner and I missed our flight home from Los Angeles because the flight was rescheduled and we didn't know. The airline rang the travel agent to request our email and phone number but the travel agent only gave our Australian mobile number to the company even though our only point...

From United Airlines pulls the plug on passenger complaints United Airlines is dropping an Indian customer call centre that took compliments or complaints after a flight, telling customers to send a letter or e-mail instead. The America's third-largest airline told workers on Tuesday that it...