10,000 bonus points per 20 transactions

[holo]

Having just printed the screenshot, unless people crop the one I posted on here they wont be able to use it as it is very obviously from my computer...

that is unless someone has already claimed that it is their computer...:-|

doesn't really matter if other people have screenshots or not. Amex can't dispute it was on the website, afterall I, and many others used it to sign up. You have proof which we all benefit from

Good work !!

 

[Rambo]

Re: 25.99%!!!

My card has no mention of a change in interest rate.

I find it interesting that these CC rates are drifting upward whilst all other bank rates are on the way down.

Also funny how when ever a interest rate rise by the Reserve Bank is passed on to the c/card rate but when the Reserve Bank reduces rates c/card rates do seem to reduce.

 

[oz_mark]

We may see something this "generous" in the future as the promo was not designed to be open to all. If only the targetted people had participated then the giveaway would not have been so bad for Amex and they could have easily weeded out abusive activity - and by that I do not mean people buying their coffees on Amex.

I still believe that the big problem Amex struck with this promo came from the lack of control in sign-ups, allowing non targetted people to sign up, and allowing sign ups on multiple promotions. If nothing else, I would expect that they will ensure that this does not occur again.

 

[simongr]

No reasonable person can really expect that they were ever going to get points from all 3 promo's. Even if the fine print does not say you cannot.

The promos were branded differently with different code references - myrewards etc.

Companies are normally very clear that you cant use certain promos in conjunction with others - this did not mention that at all.

I am endeavouring to be reasonable - but am happy not to be if I have to.

 

[beardoc]

I am endeavouring to be reasonable - but am happy not to be if I have to.

I am in the same situation. I signed up for all three, and cancelled all but MYREWARD. I have screen shots of the 5T/5K offer on the website (in PDF) and I don't expect multiple promotions crediting but I DO expect 5K/5T to credit. If it doesn't I will follow it up with Amex.

 

[Kazi]

Yes Amex does have the power to sign people up to a specific promotion and not ask you if you feel they made the right decision. I think you will find that the recent Amex BP promotion people were automatically signed up for the promotion by Amex and if you did not receive the postcard there is no way you could sign up.

Now answer this, does not apply even though you had EXPRESSLY REQUESTED to be cancelled from that promotion?

I guess NOT.

In no way can they force you to be in a promotion which is OPTIONAL. Hence, they can't possible sign you up for an optional promotion after you had expressly asked to be de-registered from that promotion.

You get my point now?

 

[vet]

The Ombudsman reports systemic problems and/or potential breaches of laws administered by ASIC, wrote ASIC's Misconduct & Breach Reporting Stakeholder Services. I'm also sure Amex will not want to explain to HQ what went wrong if, perchance, it is named in Parliament too or faces enquiries relevant to its licence.

ASIC seems to prefer that Amex resolves disputes via, firstly Amex's internal service and then thru the BFSO and/or Courts/Tribunals. Amex may be wise to be reasonable. Thus far it has poc'd multiple entrants and cancelled points it deemed through the very dangerous self-help remedy, were 'fraud or abuse' (and personally I believe the term fraud or abuse means abuse of a fraudulent nature, which is nigh on impossible to prove: just ask Citibank about 'magic money tree' schemes in the 80s which still have not passed a committal hearing despite over 100 witnesses - only the broker is 'inside' due to a guilty plea).

It may also see it could also have trouble if Consumer Affairs, Consumer Credit Legal Service and Choice and others find, under different Acts, Amex cannot simply change terms, with-hold bonuses, cancel points, offset valid points against alleged 'fraud or abuse or multi-promo' points and the like. Self-help is a dangerous remedy, if only because Courts think they should not be bypassed: eg OJ Simpson took back his own property, and is doing time.

Accordingly one might suspect Amex is being nice'ish to those who could open a Pandora's box. In my case, I've been asked by a regulator what I would like.

Amex should start awarding bonus points now so the angst, suspicion and fears they are, by inaction, creating will disappear.

They've removed the multiple entrants, fixed the computers, assigned personnel to the promo, and they've confirmed their views on coffees etc being legitimate. The clearly legitimate purchases should have bonuses given now, and leave disputed bonuses for the BFSO, ASIC et al later (rather than causing loss and damage by withholding genuine points).

I can't see any real reason why they cannot, now, lift the suspicions that their 8-10 week delay is creating.

 

[simongr]

Thus far it has poc'd multiple entrants and cancelled points it deemed through the very dangerous self-help remedy, were 'fraud or abuse' (and personally I believe the term fraud or abuse means abuse of a fraudulent nature, which is nigh on impossible to prove:

Actually I think the poc points removal were not related to abuse or fraud (if they were then I have other issues with being accused of fraud and not being told that) but related to multiple promos posting points.

Amex should start awarding bonus points now so the angst, suspicion and fears they are, by inaction, creating will disappear.

They've removed the multiple entrants, fixed the computers, assigned personnel to the promo, and they've confirmed their views on coffees etc being legitimate. The clearly legitimate purchases should have bonuses given now, and leave disputed bonuses for the BFSO, ASIC et al later (rather than causing loss and damage by withholding genuine points).

I can't see any real reason why they cannot, now, lift the suspicions that their 8-10 week delay is creating.

The 8-10 week issue fine with me - they have committed to the right points being posted - we just differ on what the right points are.

 

[lovetravellingoz]

Ican't see any real reason why they cannot, now, lift the suspicions that their 8-10 week delay is creating.

I can.

Example

If they went back to posting daily....Mr Smarty waits till Dec31...

On Dec 30 Mr Smarty transfers out any points he has in his account....and then on Dec 31 he puts through several bills on-line he has kept for this purpose and pays them in $1 increments and then when they post the next day he cleans them out.


While I would like the points now, I have no issue with the Awarding lag.

 

[simongr]

Well [insert name here] called me back at home and asked me to call her back regarding the promo (remember that I said I would fax her tomorrow). I called back somewhat excitedly but could not get hold of her. I was told by the other CSR that I was on 10T/5K due to blah blah blah.

Frankly more annoyed that they wasted my time this afternoon after I had agreed to follow up tomorrow.

I am becoming less happy by the day.

 

[rodgerbranch]

My screenshot is much more generic from the sounds of it, just a lenovo thinkpad running vista with no interesting background or anything.

That said, I have placed the cursor over the time to highlight the date, and there is another tab in internet explorer. Don't think they would be very happy with a bunch of people claiming to have accessed the site at the same date and time while surfing the same webpages, so I won't post the shot here for the time being.

I don’t think you need to post any snapshots... If you get trough then everyone else would have to...

The fact that they had a publicly available website for people to see and signup for the 5K/5T offer is something that applies to ALL or NONE.

So, I think they will come up with other excuses... such as the fact that Corporate/Business card were clearly excluded from the promo from day one

 

[JohnK]

Different situation. For a start there was only one BP promo. Secondly the T+Cs were very specific that only targetted people could register.

From my understanding of the posts in the BP thread there was at least 2 different versions of the BP promotion.

 

[nlagalle]

So, I think they will come up with other excuses... such as the fact that Corporate/Business card were clearly excluded from the promo from day one

The business card was included in the promo - the corporate card was excluded. I have a business card and received points from it.

 

[QF WP]

Well, it's getting to the pointy end of the month, so we have to start planning those last minute tranactions and make sure we don't waste too many transactions, with the monthly rollover.

I'm up to 53 transactions (with 4 from today), so aiming for 60. Think 70 might be a bridge too far

 

[anat0l]

Well, it's getting to the pointy end of the month, so we have to start planning those last minute tranactions and make sure we don't waste too many transactions, with the monthly rollover.

I'm up to 53 transactions (with 4 from today), so aiming for 60. Think 70 might be a bridge too far

If you're joining us for drinks on Wednesday...

...perhaps there will be no problem determining who is going to shout each round!

 

[simongr]

Well, it's getting to the pointy end of the month, so we have to start planning those last minute tranactions and make sure we don't waste too many transactions, with the monthly rollover.

I'm up to 53 transactions (with 4 from today), so aiming for 60. Think 70 might be a bridge too far

79 here :shock:

I expect to maybe hit 85 - especially if I am moved to the 5K/5T promo...

 

[simongr]

OK - fax sent to [insert name of staff here]. Very clear as follows:

Context

Signed up for three promos
No indication of restrictions on promos or the link between them
Paid points under all three promos
5K/5T promo freely available on the web
Points deducted with no information

Request

Go onto 5K/5T
Reinstatement of x,xx_ points that have been deducted within 48 hours or written explanation of why they were deducted

Implied threat

Do this or I report this to Fair Trading in NSW, ACCC, ASIC or APRA as appropriate

I am also questioning the logic of "we have put you on the program you would have been in if you had been targeted". Surely if I was not targeted then I do not fit into a targeted group thus to be dumped into one arbitrary group has no basis in logic?

I expect to get a call this afternoon

 

[holo]

OK - fax sent to [insert name of staff here]. Very clear as follows:



I expect to get a call this afternoon

good for you on the fax. However don't stand by the phone, they are not good at returning calls etc even when they have promised to return calls / get back to you etc.

I am ringing my contact daily now.

 

[simongr]

Noted - though [insert name here] did call me back yesterday afternoon after I had called her mid-morning.

Based on 5K/5T I am already up to 120K points...

 

[holo]

what gets me is that the faq and t&C's say:

For Cardmembers who enrolled in the Promotion prior to 20 September, the original bonus points offer remains unchanged and there is no limit to the amount of bonus points you can earn during the Promotion period as long as your transactions are for legitimate everyday spend*. This was communicated to these Cardmembers via our call centre teams or the enrolment website page.


I signed up on the webpage prior to 20th on the 5/5000, therefore my original bonus points offer is clearly still 5/5000. It is illegal to retrospectively change the t&c's to my disadvantage, especially when I have based my spending behaviour on it.