So this has happened to me now too
@Dr Ralph. I was wondering why my points hadn't landed but I just happened to look at SWMBO account and there's 2 x 10k points there (and converted to QFF). I've taken out several more policies since then being sure that it's my EDR account linked but no further points have arrived.
And here's the interesting thing. The same has happened with a QF home insurance policy. Dunno how/why but the points have landed in wife's account which is no chance of QF Points Club.
All purchases have been made on my phone or laptop, via links from FB, EDR app or my email (for the QF home insurance), and I can't see how wife's EDR or QFF accounts even got involved.
I also don't know why my TI points haven't landed as timely as others. There are two policies (both for 2 day 'trips') where the start date was a week ago but I'll wait till the 30 days are up before doing anything. I have screen shots of the 10k option ticked and it's the last day today so I'll do few more today anyway.