100,000 qantas or altitude points bonus with new westpac black card

[cove]

My son is out so I will ask him tomorrow RF. I think he worked off the Points Hack site.

 

[Lawrage]

So, they tell about the bonus points in the initial 'you've been accepted' e-mail?

Cards arrived yesterday. No mention of points in the approval email and no points mentioned in the package that arrived. Cant say many of the bonus offers mention the points in the emails / welcome letters so I wouldnt worry about it.

 

[LadyC]

Cards arrived yesterday. No mention of points in the approval email and no points mentioned in the package that arrived. Cant say many of the bonus offers mention the points in the emails / welcome letters so I wouldnt worry about it.

Same here. Just waiting for the PIN to arrive now.

 

[cove]

My son googled Westpac Altitude Black 100,000 Qantas points for the referral site and applied on that.

 

[Lemon_Party]

Locked in. I'd been focusing on VA this year for the SQ redemptions, but its hard to turn down 100,000 points.

 

[RooFlyer]

Thanks for the comments re the card and points. I'm not too worried, but before I start pouring spend onto the card ( to mangle some metaphors) I'll be checking that it'll be worth while . Else it gets an early retirement.

 

[cove]

Mastercove has his approved so WBC was very quick.

 

[yld200]

After going in branch and updating my application, It's been conditionally approved. Have to go into branch now to show payslips.

 

[Madz]

Got mine conditionally approved earlier this week, had to send payslips and got an email today saying it was approved and in the mail. Hoping to use the 100k to upgrade to Business for my next flight to JFK.

 

[RooFlyer]

Ho hum.

After the text I got saying I was approved, and I should now await an e-mail or letter, I got a call from the branch on Friday saying that the card was there and I could pick it up; I just needed to bring in pay slips etc ... proof of income.

I said I had no problems in doing that, but I had already sent those via e-mail after a call and request from the cc processing centre. Got transferred to branch manager; he said he'd investigate.

Call back, saying yes, no probs, just bring in Drivers License for ID. Later got another call from some-one else at the branch, saying the same thing. She also said that they would hold the card for three months.

Next, I got a welcome e-mail overnight giving T&Cs, fees etc saying that the card would be destroyed after 20 days if not collected.

No biggie, but is it that hard to have these facts straight?

Still no mention at all of bonus points - you'd think they'd be emphasise that aspect (if it was still applicable).

I just gave them a call on the number provided. After the usual wait, some-one answered and immediately apologized and said sorry, can I call back in 5 minutes as her system is down.

Now I remember why I left Westpac a number of years ago!

 

[Scarlett]

At least you can apply RooFlyer: first application came up with an error saying that the website had a temporary error and couldn't accept the application.
Next I'm having problems where my birthdate changes every time I click or tab through the fields. But finally decided to submit anyway, even though I can't get birthdate correct.
Got application SMS and submitted and immediately told that I cannot apply for the card.

Guess I'll give it one last go and then just call and ask WTF is going on.

I'm already unimpressed with WPAC and I'm not even a customer of theirs yet...

 

[RooFlyer]

At least you can apply RooFlyer: first application came up with an error saying that the website had a temporary error and couldn't accept the application.
Next I'm having problems where my birthdate changes every time I click or tab through the fields. But finally decided to submit anyway, even though I can't get birthdate correct.
Got application SMS and submitted and immediately told that I cannot apply for the card.

Guess I'll give it one last go and then just call and ask WTF is going on.

I'm already unimpressed with WPAC and I'm not even a customer of theirs yet...

I got that error the first couple of times I tried using IE; I then changed to Chrome and I could do the application.

I changed all my personal and business banking from CBA to Westpac a number of years ago. I think I held out with the three saveloys with for a year, only because I couldn't face the embarrassment of going back to CBA. At one time or another, they stuffed up every single account and card and I had three successful claims against them via the Financial Ombudsman (one of which they contested and I did rather well out of as a result as they told some porkies along the way, by omission).

Happy to say CBA welcomed me back with a better deal than I was on before

<<That's interesting, the AFF spell checker doesn't recognize "saveloy" :shock: >>

 

[glasszon]

Looks like they have removed all restrictions about holding Westpac CC in the last 12 months according to the new T&C:

1. Special promotion: Get 100,000 bonus Qantas or Altitude Points. The bonus points promotion is available to customers who apply and are approved for a new Westpac Altitude Black card between 17 October 2016 and 5 January 2017, pay the $395 annual fee and spend the minimum amount of $5000 on eligible purchases within 90 days from card approval on one or more transactions. Eligible purchases do not include fees, cash, cash equivalent transactions, BPAY, refunds and balance transfers debited from the card account. In order to be eligible, the account must be open and not in arrears at the time of crediting points. The bonus points depend on your choice of Rewards Program. The bonus Qantas or Altitude Points will be credited to your points balance in two increments - 50,000 and then 50,000 - within 60 days after the eligible spend criteria being met. Switches, upgrades, customers accessing employee benefits or packages are ineligible. This promotion is not available in conjunction with any other offer.

 

[RooFlyer]

Ho hum continued.

I pick up the cards at my local branch today. There were only the cards and the bit of paper they come stuck to initially. No T&Cs, no nothing else.

I ask the person if they could confirm whether the cards qualify for the bonus, given it was only applicable to the first 5,000 approved applications. She made a call and the person at the other end was clueless; said that none of their promos are number limited, only time. Unaware of any 100,000 point promotion and could only say "refer to the web site" . I wasn't going to accept & activate the cards if they weren't bonus linked but I reluctantly activated them as it was obvious I wasn't going to get anywhere at the branch (country town).

So, this afternoon I call up to inquire.

First stop the number on the card ... after an excruciating ID process, I confirm a few things and she says she can't help with the promo thing. Transfers me to the card specialist.

Card specialist. IDed again. Can't help - I need the Applications Area.

Applications area. IDed again. The guy is aware of the promo and notes that I had to be amongst the first 5,000 people approved. Yes, I know that - that's what I'm trying to find out. He puts me on hold to find out. Comes back and says "the list of successful applicants hasn't been released yet, so I can't help you at this time .... ". Suggests to wait until I have done the spend to see if the points have credited or not. I tell him how ridiculous that proposition is and ask for the call to be escalated. Put me on hold again, and .... miracle!! A list has been found and my name is on it. I get a reference number and you can be sure I'll be making copious notes.

Oh, another issue I pointed out to each area was that I have not received any printed T&Cs at any stage or ANY other info, like a customer # for web banking etc. The last chap suggested I visit the web site for the T&Cs. I'm not sure if that's in line with consumer law, but we'll see how it plays out.

I'm not saying Westpac is any worse than the others in respect of promo processing but overall this experience again confirms that I made the right decision in leaving 'em before. I've never been a cc churner but there is a first time for everything.

Edit ... that's interesting. When I go into internet banking .. I thought my customer # sounded familiar ... its the same one as I had some years ago, and my various 'profiles' in there are still in there and there are about 50 or so "unread messages" ... SO, as far as Westpac was concerned, I was still in there, just waiting to be woken up.

 

[Steady]

Churn RF churn.

WP took way to much money from me when I first started working, it felt good to sign up to their card with the free online account so no annual fee, and then close it less than 2 months later with the free 40K bonus QFF points safety transferred

 

[Cruiser Elite]

RF don't get your knickers in a knot mate - just relax it will all play out in time - you gotta remember you are dealing with banks - many things they do just do not make sense but they do work themselves - actually your posts here remind me so much of Ralphy's hissy fits about Citi!

Couple of data points to follow follow up with this card - to access the 2 x comp QP passes you need enrol here and then you need to make an 'eligible purchase' to trigger them - my pref is a $50 gift voucher - others prefer pts top up - either way Nike (just do it).

Edit: After checking QF site the buying 'top up points' may not be applicable to many:

 

[RooFlyer]

I would have thought you'd be out in a marquee by now, CE Venting about banks is thoroughly therapeutic - and where there is 100,000 points at stake, even more satisfying.

Seriously, anyone who has applied for this card should make sure they have been captured in the promo population before they do the qualifying spend. And if the call agent tells you they don't know - ask for the call to be escalated and get a firm yes or no, with a reference, time of the call and agent's name.

 

[Lawrage]

I would have thought you'd be out in a marquee by now, CE Venting about banks is thoroughly therapeutic - and where there is 100,000 points at stake, even more satisfying.

Seriously, anyone who has applied for this card should make sure they have been captured in the promo population before they do the qualifying spend. And if the call agent tells you they don't know - ask for the call to be escalated and get a firm yes or no, with a reference, time of the call and agent's name.

This may come back to bite me but im going on faith here. Applied pretty much the day it opened so confident im in the 5000.

If anything does go wrong il be sure to hit you up.

 

[I love to travel]

Thanks this is helpful - I got approved yesterday (existing Westpac customer so took two minutes, no need to prove income etc) but will defiantly ring to check like you did, because if its not in writing then it didn't happen!!

Ho hum continued.

I pick up the cards at my local branch today. There were only the cards and the bit of paper they come stuck to initially. No T&Cs, no nothing else.

I ask the person if they could confirm whether the cards qualify for the bonus, given it was only applicable to the first 5,000 approved applications. She made a call and the person at the other end was clueless; said that none of their promos are number limited, only time. Unaware of any 100,000 point promotion and could only say "refer to the web site" . I wasn't going to accept & activate the cards if they weren't bonus linked but I reluctantly activated them as it was obvious I wasn't going to get anywhere at the branch (country town).

So, this afternoon I call up to inquire.

First stop the number on the card ... after an excruciating ID process, I confirm a few things and she says she can't help with the promo thing. Transfers me to the card specialist.

Card specialist. IDed again. Can't help - I need the Applications Area.

Applications area. IDed again. The guy is aware of the promo and notes that I had to be amongst the first 5,000 people approved. Yes, I know that - that's what I'm trying to find out. He puts me on hold to find out. Comes back and says "the list of successful applicants hasn't been released yet, so I can't help you at this time .... ". Suggests to wait until I have done the spend to see if the points have credited or not. I tell him how ridiculous that proposition is and ask for the call to be escalated. Put me on hold again, and .... miracle!! A list has been found and my name is on it. I get a reference number and you can be sure I'll be making copious notes.

Oh, another issue I pointed out to each area was that I have not received any printed T&Cs at any stage or ANY other info, like a customer # for web banking etc. The last chap suggested I visit the web site for the T&Cs. I'm not sure if that's in line with consumer law, but we'll see how it plays out.

I'm not saying Westpac is any worse than the others in respect of promo processing but overall this experience again confirms that I made the right decision in leaving 'em before. I've never been a cc churner but there is a first time for everything.

Edit ... that's interesting. When I go into internet banking .. I thought my customer # sounded familiar ... its the same one as I had some years ago, and my various 'profiles' in there are still in there and there are about 50 or so "unread messages" ... SO, as far as Westpac was concerned, I was still in there, just waiting to be woken up.

 

[MrHyde]

I got approved two days ago. How long does it take to get the notification to pick up the card. Also, seeing that people had trouble finding out if they were on the "list"; what magic words should I use when I call up the call centre to get redirected to the person who knows where the list is and can check if I'm on it?