Article: Qantas to Launch ‘Find My Credit’ Website

[AFF Editor]

Qantas to Launch ‘Find My Credit’ Website is an article written by AFF editorial staff:

Qantas to Launch 'Find My Credit' Portal

Qantas will launch a new 'Find My Credit' website dedicated to helping customers find and redeem their forgotten Qantas flight credits.

www.australianfrequentflyer.com.au

You can leave a comment or discuss this topic below.

 

[RooFlyer]

From the article:

Mr Joyce said the airline is taking to encourage customers to use up their credits.

“We’ve seen a significant use of credits over the last two years, and we’re making it easier for people to use them,” he said.

Oh, FFS.

 

[Scr77]

“We are sending you now an email every month to remind you you have a credit.”

But we need a website to find the credit?

 

[Greg555]

Joyce has that uncanny knack of making people dislike him more and more......

The sooner he's gone, the better.

 

[Port Power]

QF needs to change the rules back to being able to use credits differently to the original booking. If they seriously want to have people use their credits, make it easier by enabling partial use.

 

[jpp42]

QF needs to change the rules back to being able to use credits differently to the original booking. If they seriously want to have people use their credits, make it easier by enabling partial use.

My credits all got changed to a travelpass which did allow partial use which was definitely a positive step. However I did find it difficult to redeem as without the one single email that was sent when this occurred, there was no way to find it - which I suppose is the justification for this "enhancement." In my case, the email had been sent to my travelling partner even though she was not the booking contact... sigh.

 

[Linnet]

Qantas to Launch ‘Find My Credit’ Website is an article written by AFF editorial staff:

Qantas to Launch 'Find My Credit' Portal

Qantas will launch a new 'Find My Credit' website dedicated to helping customers find and redeem their forgotten Qantas flight credits.

www.australianfrequentflyer.com.au

You can leave a comment or discuss this topic below.

Well, there's some creative customer service for you: when you've done your own work/research to find out how much we owe you, then we might let you fly with us again?

 

[Greg555]

My credits all got changed to a travelpass which did allow partial use which was definitely a positive step. However I did find it difficult to redeem as without the one single email that was sent when this occurred, there was no way to find it - which I suppose is the justification for this "enhancement." In my case, the email had been sent to my travelling partner even though she was not the booking contact... sigh.

Qantas incompetence...it keeps giving and giving.

 

[Rich]

How about a simple "find my e-ticket number" as well?

 

[kangarooflyer88]

Qantas seems to have lost the memo that it's unfashionable to run an April fool's day news release on any other day than April 1!

Post automatically merged: Mar 6, 2023

“We are sending you now an email every month to remind you you have a credit.”

But we need a website to find the credit?

The real question no one is asking is which will a typical Qantas customer find quicker, their luggage or their credit?

Post automatically merged: Mar 6, 2023

Joyce has that uncanny knack of making people dislike him more and more......

The sooner he's gone, the better.

I've said it before and I'll say it again, name just one thing wrong with Uncle Alan and the current QF management. Cannot be done! For all the whining and complaining on AFF and elsewhere I have yet to meet a single member who can point to just one failing of QF, not one!

 

[Greg555]

Qantas seems to have lost the memo that it's unfashionable to run an April fool's day news release on any other day than April 1!

Post automatically merged: Mar 6, 2023

The real question no one is asking is which will a typical Qantas customer find quicker, their luggage or their credit?

Post automatically merged: Mar 6, 2023

I've said it before and I'll say it again, name just one thing wrong with Uncle Alan and the current QF management. Cannot be done! For all the whining and complaining on AFF and elsewhere I have yet to meet a single member who can point to just one failing of QF, not one!

Bwahahahahaha....!
Good one, parody par excellence.

 

[Lynda2475]

I'm surprised that there is still so many unused credits, given travel has been restriction free for over 12 months now; and most credits had a used by date on 31-12-22, so common sense would have been to use them asap.

 

[RooFlyer]

I'm surprised that there is still so many unused credits, given travel has been restriction free for over 12 months now; and most credits had a used by date on 31-12-22, so common sense would have been to use them asap.

Yes, but with all the changes to credit style, plus people changing their own flights or having Qantas change them for them , it would be easy to lose track. I suspect until the ACCC stepped in, that didn't worry Qantas management terribly much.

Virgin Travel Bank - its there, its obvious, can check balance any time & you get invited to use a credit every time you book. OR if you are entitled to a refund - well, mine got back to me overnight.

 

[Lynda2475]

I didn't have any issues with mine, requested the credit be converted to a Travel Pass with DSCs and used it over 2 trips, no drama. But then again I am diligent with filing financial things.

Instead of building this largely useless page, Id prefer QF fix their web site so one can make changes to multi-city and OWAs themselves, would benefit more people.

 

[jrfsp]

I'm surprised that there is still so many unused credits, given travel has been restriction free for over 12 months now; and most credits had a used by date on 31-12-22, so common sense would have been to use them asap.

I think lots of people forget about them but also people based overseas who dont have the opportunity to use the credits as easily - large trips may no longer be feasible. Free money for QF.

 

[kangarooflyer88]

I'm surprised that there is still so many unused credits, given travel has been restriction free for over 12 months now; and most credits had a used by date on 31-12-22, so common sense would have been to use them asap.

The reason they are unused is likely because Qantas rigged the game in their favour. In particular, they made it difficult to use the credits (i.e. requiring the purchase of a more expensive fare), required travellers to jump through multiple hoops to use the credit (i.e. the "security" features of the new travel credit pass making it difficult for travellers to use the credits without watching a video explaining how they work and potentially calling QF to get their flagged passes fixed) and last but certainly not least the obvious fact that a flight credit doesn't make the traveller whole for their travel expense. For instance, if you booked Sydney to Adelaide back in 2021 for $250 return as a Qantas red e-deal for travel during the lockdown, sure you've now got a $250 credit, but it still won't be enough to cover rebooking the same flight. Then of course there are people who aren't even aware of what QF did their flight. Lockdown came and went, and chances some emails about their cancelled flight going to a credit could easily have gone into the SPAM folder by accident. The fact that Qantas has to put out all these resources tells you how poorly conceived this program is.

-RooFlyer88

 

[Lynda2475]

(i.e. requiring the purchase of a more expensive fare)

That has only reverted recently (at tail end from about Oct 2022), the genuine 2020 and 2021 credits were available as travel passes with no such restrictions; they could be used over multiple booking on any fare.

International borders have been open since Dec 2021.

 

[kangarooflyer88]

Thats only reverted recently (at tail end), the genuine 2020 and 2021 credits were available as travel passes with no such restrictions.

All I'm saying is the ordinary traveller who books a school holiday is not gonna know any of this stuff. These are the people who are chickens running with their heads cut off when QF or JQ cancels a flight on them and tells them to pound sand. Sure you and I know what to do. We know how to recover from those interruptions. But the typical traveller requires substantially more hand holding because quite frankly they haven't invested the brain power into things like ExpertFlyer, frequent flyer programs and the like. They are the most vulnerable, particularly the elderly who decide to travel, and yet they receive no protection whatsoever. I can fend for myself. I'm 35, I have a decent income and frequent flyer balance, if JQ wants to strand me someone I know how to fix that situation. Your grandmum or aunt taking their kids over to Bali for a holiday aren't so lucky. So yeah, I can understand why there are tons of unused travel credits out there.

-RooFlyer88

 

[dmgale1960]

People may well be aware of their credit but everything - including airfares and accomodation - have become more expensive. Those people with mortgages particularly may not have the financial capacity to afford the additional costs.

A nicer solution would be to GIVE THEM BACK THEIR MONEY!!! Even with a (small) processing fee from QF this would be welcome to many people. Thos who want to book another trip can do so, no more $800m that they have to look after.

 

[HankScorpio]

This guy is a flog, the sooner he goes the better.

Why do we need to rely on investigative journalism from Joe Aston in the AFR to highlight the hopelessness of Joyce's reign?

Way to mug off $800m from your customers in flight credits, and return $500m of this to shareholders via buybacks. All while delivering a pis$ poor service, go to ground to avoid scrutiny, then bleat at your customers and media pointing at "look at how we've improved for the last two months" whilst not accepting any blame or responsibility for the prior 6 months of absolutely despicable service.

What an absolute gem of a man. Illegally sacking workers just isn't enough for this corporate clown.

And he is fawned over by financially illiterate journalists who marvel at his complete bulls&*t and avoids any real scrutiny.

When the going gets tough he hands the exploding cigar to his underlings to deliver the bad news.

Been on a qantas plane recently? Chances are it's very old and someone is going to have to foot the capex bill into the billions when he rides out on his gold plated horse and massive payoff.