Article: Qantas to Launch ‘Find My Credit’ Website

[Port Power]

People may well be aware of their credit but everything - including airfares and accomodation - have become more expensive. Those people with mortgages particularly may not have the financial capacity to afford the additional costs.

A nicer solution would be to GIVE THEM BACK THEIR MONEY!!! Even with a (small) processing fee from QF this would be welcome to many people. Thos who want to book another trip can do so, no more $800m that they have to look after.

The idea of refunding credits will appeal to the consumer, but Qantas doesn't actually have $800m to give away. A couple of seats per aircraft is easy to give away.

 

[Franky]

This guy is a flog, the sooner he goes the better.

Why do we need to rely on investigative journalism from Joe Aston in the AFR to highlight the hopelessness of Joyce's reign?

Way to mug off $800m from your customers in flight credits, and return $500m of this to shareholders via buybacks. All while delivering a pis$ poor service, go to ground to avoid scrutiny, then bleat at your customers and media pointing at "look at how we've improved for the last two months" whilst not accepting any blame or responsibility for the prior 6 months of absolutely despicable service.

What an absolute gem of a man. Illegally sacking workers just isn't enough for this corporate clown.

And he is fawned over by financially illiterate journalists who marvel at his complete bulls&*t and avoids any real scrutiny.

When the going gets tough he hands the exploding cigar to his underlings to deliver the bad news.

Been on a qantas plane recently? Chances are it's very old and someone is going to have to foot the capex bill into the billions when he rides out on his gold plated horse and massive payoff.

Flying on one now, only left 30m late after the A330 had to be towed from the gate and subbed. Not one announcement from the crew at the gate, just eternally looking down the race to see what was happening. 200 odd people totally ignored…. Sometimes, bad news is far better than no news.

 

[AIRwin]

A couple of seats per aircraft is easy to give away.

Not really a giveaway since it's already been paid for?

 

[RooFlyer]

This guy is a flog, the sooner he goes the better.

Why do we need to rely on investigative journalism from Joe Aston in the AFR to highlight the hopelessness of Joyce's reign?

Way to mug off $800m from your customers in flight credits, and return $500m of this to shareholders via buybacks. All while delivering a pis$ poor service, go to ground to avoid scrutiny, then bleat at your customers and media pointing at "look at how we've improved for the last two months" whilst not accepting any blame or responsibility for the prior 6 months of absolutely despicable service.

What an absolute gem of a man. Illegally sacking workers just isn't enough for this corporate clown.

And he is fawned over by financially illiterate journalists who marvel at his complete bulls&*t and avoids any real scrutiny.

When the going gets tough he hands the exploding cigar to his underlings to deliver the bad news.

Been on a qantas plane recently? Chances are it's very old and someone is going to have to foot the capex bill into the billions when he rides out on his gold plated horse and massive payoff.

Tell it like it is, @HankScorpio

The idea of refunding credits will appeal to the consumer, but Qantas doesn't actually have $800m to give away.

As its not really their money, one would hope its lying around somewhere.

 

[Port Power]

Not really a giveaway since it's already been paid for?

Yes, but you know what I meant. QF isn't paying out money when flight credits are used. They are paying out actual money if refunding flight credits.

 

[jpp42]

The idea of refunding credits will appeal to the consumer, but Qantas doesn't actually have $800m to give away

Well, they had at least $500m that they recently spent on stock buy-backs, so... they make their decisions based on "Wall St" (Bridge St?) expectations, not what's best for the customer.

 

[Binnie]

I'm surprised that there is still so many unused credits, given travel has been restriction free for over 12 months now; and most credits had a used by date on 31-12-22, so common sense would have been to use them asap.

Lynda, I know of a few cases where one has passed, and a couple are no longer able to travel. Another friend used their long service to go on a 3 mth trip, which was cancelled due to covid, and now they don't have the time off work to go again.
If these credits could be used by other people, I'm sure the people I know would gladly pass them on.

 

[eminere]

Instead of building this largely useless page, Id prefer QF fix their web site so one can make changes to multi-city and OWAs themselves, would benefit more people.

AMEN!

 

[Mattg]

I've said it before and I'll say it again, name just one thing wrong with Uncle Alan and the current QF management. Cannot be done! For all the whining and complaining on AFF and elsewhere I have yet to meet a single member who can point to just one failing of QF, not one!

I genuinely cannot tell whether this is meant as a joke.

 

[dxwell]

Is there a body language expert on this forum. Looks to me like the two people to Joyce's right are hanging their heads in shame?

 

[11sjw]

Can he set up another challenge to find a suitable location for another Australian based call centre? I'm sure the travelling public would appreciate that.

 

[laffer]

I have a flight credit. It is going to expire. The restrictions on its use and capacity restraints on travel for me (let alone the cost of flying QF) have not worked out. It is alot of money down the drain. I have for some time actively avoided QF and that future will now intensify. The notion that in order to use the credit I had to spend the same (when is that likely to occur) or more was just ridiculous.

 

[Easy Tiger]

I genuinely cannot tell whether this is meant as a joke.

Me 3.

 

[AIRwin]

I genuinely cannot tell whether this is meant as a joke.

Not a joke without the emoji in the previous 2 paragraphs?

 

[mrsterryn]

Similar to a previous poster my credits came back to my email in my husband's name .
Anyhoo I spent all mine last year with some assistance from the call centre (being an elderly person ).

 

[kangarooflyer88]

I genuinely cannot tell whether this is meant as a joke.

To clarify, everyone I have spoken to on AFF or elsewhere who travels QF regularly has never managed to say just one thing bad about the airline. Usually they come in the dozens, but never a singular one by itself!

As I tell people who fly Air Canada, United or all the other airlines and quip about how their airline is worse than some other airline I tell them, the grass ain't greener on the other side, it's simply a different tinge of yellow!

Can he set up another challenge to find a suitable location for another Australian based call centre? I'm sure the travelling public would appreciate that.

If we were to use Joyceisms for this it would seem that customer service is not "match fit" for the Australian travelling public anymore. Therefore we will set up a support escalation team who reports directly to Uncle Alan on support related issues. There will even be a fancy complaint box website you can use to post your customer services issues so that they are immediately received into the circular file. It will be modelled after some of the most well known Australian programs out there like robo-debt and Centrelink.

-RooFlyer88

 

[CaptJCool]

I'm surprised that there is still so many unused credits, given travel has been restriction free for over 12 months now; and most credits had a used by date on 31-12-22, so common sense would have been to use them asap.

My mother had this problem when Jetstar cancelled flights from Perth to adelaide

so she spent $545 buying 2 tics
then mr McGowan slammed shut the border so she cancelled the tics

but these tics were not restriction free and expired at 12 months

so I did some mock bookings

holy cows

my Mum was a sitting duck

first you had to find an two airfares greater than $545 and after that, Not before, they deducted $99 x 2 = $198

but the effective credit was ONLY 545 - 198 = $347
requiring her to to pay another $253 just to use the rest of the leftover credit.

THATS $798 to rebook
FFS

especially when there were 2 airfares that could be purchased in July 2022 for $320
but you could not spend your money on them

so if you didn’t use the credit you would still pay out $545 + $320 = $765

thus saving you a princely $33

what Other business can treat it’s supposed customers with this amount of Refusal ?

I read the Fin review Aston article. Anyone remember who was in charge BJ? (Before Joyce)

 

[CaptJCool]

The idea of refunding credits will appeal to the consumer, but Qantas doesn't actually have $800m to give away. A couple of seats per aircraft is easy to give away.

Well they actually hold about $8 billion of Revenue received in advance
thats about $4.1billion of actual cash (and $800 million of travel credits)




the share buyback in 2023 alone will be $900 million
they say 32% of shares were bought back between 2015-19

 

[glennp]

Still trying to access the "FInd a Competent Mindpearl Call Centre" website, but have been getting the following error messages for almost three years: 400 Bad Request; 404 Not Found; 406 Not Acceptable; 417 Expectation Failed; 426 Upgrade Required; 429 Too Many Requests; 444 No Response; and 503 Service Unavailable.

 

[laffer]

The privileged seat that Qantas and its management are afforded is disgraceful. Actively avoid flying them now especially after my own flight credit issue. I would have gladly given away a small portion of it in order to book something but no Qantas said I had to pay more on top to use it. Disgraceful.