Article: Qantas to Launch ‘Find My Credit’ Website

[servicerequired]

Do we have an update on this? I have so many missing flight credits!

In my line of work, it is often at the last minute (after check-in, within that T24-12 window) where we have to cancel and re-book on an alternative service.

99% of the time it is handled via the website as the call centre is near inaccessible (even as a WP).

So many VALID credits where I get the following error (below) -

 

[RooFlyer]

Do we have an update on this? I have so many missing flight credits!

One flight credit that I had forgotten about popped up at the bottom of 'Manage my Booking' a few weeks ago. Also two travel passes that had been used . One then disappeared, but one remains.

I've been hit with a 'Change Fee' of $99 as it was a Red-e-Deal fare originally (I checked this out thoroughly - its legit, but really annoying, as you have to spend at least the value of the credit, but then start $99 behind )

 

[servicerequired]

Did anything ever become of this announcement?

 

[Daver6]

Did anything ever become of this announcement?

Woah, steady on. It's a little soon between announcement and implementation for QF! It's usually a good 5 years between those two events.

 

[Mattg]

This portal is finally up and running today.

https://www.qantas.com/findmycredit

 

[CaptJCool]

This portal is finally up and running today.

https://www.qantas.com/findmycredit

thanks @Mattg for the prompt

Lo and behold I located a flight credit

@RooFlyer i recall you made mention of some credits "floating" around that were on your 'bookings' listing for a time?

you may wish to check those particular ones out as it would appear re-badged booking refs might be lurking in the background - "invisible"

hardly wish for QF to take the outstanding credits come 31 Dec '23

 

[dylarr]

The tool is only mildly helpful and does stuff that could for the most part already be done on the Qantas website: for example - if you enter a UATP number (TravelPass, Qantas Pass, Qantas Credit) into Find My Credit, as long as the number is correct it will tell you that a credit was found with a big green tick even if the balance has been exhausted. You're better off just using the UATP portal (https://www.qantas.com/quisportal/) to check the balance in this instance, it gives you more accurate information.

For flight credits - a last name/email plus booking reference or ticket number is required and it will tell you if it's valid or not. You could do this using MMB already, plus MMB will tell you the balance which Find My Credit doesn't show.

This won't let you find "lost" credits (i.e. you want to get a list of all outstanding credits under your name) as you need individual booking PNRs/ticket numbers to perform a search. I understand Find My Credit can't just spit out a list of PNRs by name as the PNR/last name is all that is needed to rebook. What would have been great is if Qantas could just e-mail you a list of all flight credits and UATP's under your name/QFF # with a positive balance so you have the list.

The only thing I could see that it does on top of what you could already do on the Qantas website is validate that a flight credit where the booking was made using a travel agent is valid or not if you can supply the Qantas PNR or ticket number.

 

[Jean Prouvaire]

This won't let you find "lost" credits (i.e. you want to get a list of all outstanding credits under your name)

Yeah, I played with it a bit and found it close to useless. I expected a "find all credits under your name (or frequent flyer account)" function. Instead we get something close to "For us to tell you your flight credit details, you need to enter your flight (credit) details." I suppose it will come in useful for some edge cases.

 

[AIRwin]

https://www.qantasnewsroom.com.au/media-releases/is-there-a-qantas-travel-credit-with-your-name-on-it/

 

[Princess Fiona]

A bit OT but does anyone know if you can use a gift voucher and pay the balance with a travel credit?
Can’t do it online it only gives credit card and bank options, wondered if it was possible to do with the call Centre?