Qantas Says COVID Credits Are Refundable

[AFF Editor]

Qantas Says COVID Credits Are Refundable is an article written by the AFF editorial team:

Qantas Says COVID Credits Are Refundable

If you still have a Qantas flight credit for a cancelled booking that was affected by COVID-19 travel restrictions, the airline says you can request a refund.

www.australianfrequentflyer.com.au

You can leave a comment or discuss this topic below.

 

[JWILLS]

A number of people would have passed away during this period and would have credits can Qantas explain what they are doing to track next of kin - one way trace transaction made and credit!

 

[GaryLG]

So aside from the fact that the checker didn't recognise my voucher number, is the refund option not available for Jetstar credits?

 

[CaptJCool]

So aside from the fact that the checker didn't recognise my voucher number, is the refund option not available for Jetstar credits?

Well the two options are given

 

[Himeno]

So they'll refund the missing $ from my cancelled trip?

In 2021, I booked a trip to AKL (CBR-MEL-AKL, return) when the NZ travel bubble was open. (In part because I had to book something before end July 2021 to roll my status over another year)
Sydney got Delta Covid and exported it across half the country and NZ popped the bubble, so the flights got cancelled.
Qantas never gave me any options about what to do about the cancellation. Just kept saying "the flight has been cancelled".

I finally got a response from Qantas about it mid last year when I was looking at a booking for the then still needed status rollover 2022/23 booking. They replied too late to turn the cancelled ticket into a credit to apply to my trip last year, so I went with a refund.

The cancelled trip was a points+pay booking worth $434.95 and 61480 points.
I got the points back without a problem. However, they only refunded $237.68. I'm still missing $197.27.

 

[GaryLG]

Well the two options are given

View attachment 334719

Yes I know but if you choose Jetstar none of the options are refund related.

 

[CaptJCool]

Given what’s written there
I’ll chase up my parents “disappearing” credits too

From both Qantas and Jetstar

Ideally at their age it ought be refunds as they are unlikely to fly again anytime

 

[JackMiles]

Just got off a call in regards to a booking made in early 2020. Although I got put on hold a couple of times for fairly long times, it all went smoothly enough...until the very end when the rep said okay, we're all set, but since you want the refund to go to a different card to the one you paid for the original ticket with, you need to send us an email with a letter from your old bank saying you no longer bank with them, plus a letter or statement from your new bank (even though I'm asking for the refund to go to a QANTAS card!), plus basically every last detail of the original booking (incl flight details and ticket number - lucky I archive all booking confirmations).
In short, a very troublesome process that seems certainly designed to make the process difficult. Just when I thought I was in the midst of a good-news story about QF, woah, PLOT TWIST! They are still horrible!

 

[CaptJCool]

Well since THEY ALREADY KNOW they’re going to have EXPIRED credit card issues (being over 3 years ago)

What did they EXPECT???

 

[tinkybelle]

unfortunately it is a shallow promise
I called up about a booking made with viva holiday in November 2020 for a flight in jan 2021. so within the refund period
covid hit no flights have been trying to get the money back ever since called the premium line today and they said anything booked directly wth qantas they can think about it but anything b booked via a third party is not valid for refund'/. the bad thing is you have to book at a higher fare than the one originally paid for,.

 

[Mistress]

So what I have found so far is that the search does not work on the original PNR booking... but it does work on the travel pass number. Funnily the two outstanding we have, we asked for those to be refunded back in March and has not happened!!! Can't wait for WP better half to make the ph call to QF. thankfully all the bookings are made with QF direct, but still this is bloody painful!. We had around 50 of these credits to start with!! I was diligent and kept all my paperwork!

 

[SteppedOnADuck]

I'm ropeable about this declaration. I bought flights at extortionate QANTAS prices because I had credits that had to be used before they expired. If they had been refundable I could have saved over $1000 and dealt with a more competent airline. Already sworn off them for the future but bs statements like this just twist the knife.

 

[CaptJCool]

Yes my sentiments too

They did NOT ADJUST their pricing policy to reflect the Lack of capacity

Instead they sold higher priced fares which would not otherwise have been purchased in pre-Covid times. (Similar situation ahead of major sporting or other events where supporters just must be there by a particular time on a specific date so flights become a sellout at the INFLATED pricing)

We did the family reunion paying double the previous normal !
Plus a couple of outrageous flexi fares (which on the flip side I used one to upgrade to J)

So I stopped flying for awhile

Ultimately now relatively close to LTG my aim is to cross that success gate then vote with my wallet and shift my business to BFOD and sample other airlines offering better prices

 

[JackMiles]

Well since THEY ALREADY KNOW they’re going to have EXPIRED credit card issues (being over 3 years ago)

What did they EXPECT???

Oh, for sure. I mean, I get that there are legitimate concerns that they need to address, for example in respect to someone trying to fraudulently get someone else's refund directed to their own account (we deal with an analogous scenario at my work so I really do get it), but this is overkill.

 

[carlzp83]

FWIW- I had a QANTAS PASS that was from a QANTAS Cancelled flight. Flight was meant to be August 2021, I booked in April 2021, they cancelled the flight and turned it in to a QANTAS PASS in July 2021. I have just been on the phone with the 1300 number they quote in the article. I was on the phone for over an hour. I am entitled to a full refund, however to complicate the matters, the credit card I used to book with has since been closed. I was transferred to another department, who had to give me a new booking reference number and take my new payment details (no form or letter needed). I should receive a confirmation email with the refund details and the actual refund within a week - I shall come back and update if all that actually happens!!

 

[MelbourneBoy]

Yes I know but if you choose Jetstar none of the options are refund related.

I've got a recently expired Jetstar credit.

Is there now an option to transfer the jetstar credit to a Qantas credit? Has anyone had this completed?

 

[encryptededdy]

the bad thing is you have to book at a higher fare than the one originally paid for

in theory anyway this shouldn't be the case for a credit generated in Jan 2021. You should be able to use those credits multiple times. The rules re. higher or equal fare only apply to credits issued after September 2021.

 

[rigram]

Not applicable for Jetstar

 

[MelbourneBoy]

Today's announcement is only for Qantas credits - I understand.

Separately, however, has anyone had any luck extending or changing their Jetstar voucher?

 

[AIRwin]

Separately, however, has anyone had any luck extending or changing their Jetstar voucher?

It has also been extended?

https://www.jetstar.com/au/en/travel-alerts#Update:%20credit%20vouchers