Qantas Flight cancellation- J Classic Reward [Rebooked in Economy]

[RooFlyer]

Another example of a passenger being screwed by incompetent call centre. How long do we give Vanessa Hudson to clean up this carp??

 

[DC3]

Thanks for all of your advice folks. Managed to get through to a supervisor this morning and I'm now all sorted. Back in J on AA via Sydney.

What a relief. Finally able to talk to the right person.

 

[tgt01]

What a relief. Finally able to talk to the right person.

Indeed!

 

[Horatio]

I haven't started a new thread as my situation looks similar enough to the OP.

My wife and I booked CR J flights for today, CBR-MEL-CHC, during a DSC promo. The CBR-MEL leg was fine, but on landing we had a text to say MEL-CHC (QF169, 18.40) was cancelled.

We were re-booked in Air NZ economy with a similar arrival time. We had to take this, given non-refundable onward flights tomorrow morning. And we heard that there were only 7 seats on NZ214, so fully appreciate we were in a better spot than quite a few other poor bu**gers. We at least got the offer.

But it's still a pain. And there was noone to speak with at the makeshift service desk (given the time and the number of people impacted) about possible recompense.

So my question is, what do people think is appropriate to ask QF for (especially if you've had a comparable experience). I'm thinking:

1. ORC for MEL-CHC. Most preferred to help retain WP. (or)

2. Refund of difference between J and Y points cost. QF has emailed to say it will do this, but I don't want this at the expense of ORC SCs. (or)

3. Full refund of points (41.5k). (and/or)

4. Some other form of (additional) compensation.

One bit of compensation is still being allowed in the F Lounge. The Jetsetter coughtail is very tasty.

Grateful for any advice/experiences that will assist. I hope that's enough detail. Were boarding for CHC soon, then tomorrow a couple of internal flights, so I may not respond for a day or so to any calls for more info.

But thanks in anticipation,
Horatio

 

[elanshin]

I haven't started a new thread as my situation looks similar enough to the OP.

My wife and I booked CR J flights for today, CBR-MEL-CHC, during a DSC promo. The CBR-MEL leg was fine, but on landing we had a text to say MEL-CHC (QF169, 18.40) was cancelled.

We were re-booked in Air NZ economy with a similar arrival time. We had to take this, given non-refundable onward flights tomorrow morning. And we heard that there were only 7 seats on NZ214, so fully appreciate we were in a better spot than quite a few other poor bu**gers. We at least got the offer.

But it's still a pain. And there was noone to speak with at the makeshift service desk (given the time and the number of people impacted) about possible recompense.

So my question is, what do people think is appropriate to ask QF for (especially if you've had a comparable experience). I'm thinking:

1. ORC for MEL-CHC. Most preferred to help retain WP. (or)

2. Refund of difference between J and Y points cost. QF has emailed to say it will do this, but I don't want this at the expense of ORC SCs. (or)

3. Full refund of points (41.5k). (and/or)

4. Some other form of (additional) compensation.

One bit of compensation is still being allowed in the F Lounge. The Jetsetter coughtail is very tasty.

Grateful for any advice/experiences that will assist. I hope that's enough detail. Were boarding for CHC soon, then tomorrow a couple of internal flights, so I may not respond for a day or so to any calls for more info.

But thanks in anticipation,
Horatio

Are you still there? You can ask the F lounge to help you out as well if there are alternative flight options.

Otherwise in terms of your original question.

You can get both DSC ORC for the J as well as a points refund to Y. However it might take a bit of back and forth.

If you do take the ANZ flight don't forget to put down a star A or velocity FF to double dip (perfectly fine to do and you'll get full points).

You can ask for some sort of goodwill compensation, but currently QF isn't obliged to give anything. You won't get full refund on points though.

 

[Horatio]

Thanks very much, @elanshin. You've caught me in a very crowded aerobridge!

No options for an alternative flight, but that's due to other commitments.

But thanks for confirming about the ORC and reasonable points refund. I'd be OK with that.

And I'll try with Aegean as well. I know the fare classes for TT earning can be restrictive, but it's worth a go for sure!

Thanks again, much appreciated. Signing off now as we've boarded.

Cheers,
Horatio