How does Accor treat you as an Elite guest?

[oz_mark]

Well I thought I’d go back and check

I’ll let you be the judge on whether this is reasonable: the package as displayed on the ALL App before making a booking:


Given “champagne or sparking wine” can only possibly mean “sparking wine” - I think that’s what the advertised offer should say up front. No hotel is going to give $80-90 bottles of Champagne when they can get away with a $20 bottles of fizz.

They shouldn't really be changing it like that.

And I am sure they could get champagne cheaper than that (although in some cases, you might be better off with an Aust sparkling!)

 

[RooFlyer]

Well I thought I’d go back and check

I’ll let you be the judge on whether this is reasonable: the package as displayed on the ALL App before making a booking:

View attachment 436953

And this is what it says in the email confirmation terms received after booking:

View attachment 436954

Given “champagne or sparking wine” can only possibly mean “sparking wine” - I think that’s what the advertised offer should say up front. No hotel is going to give $80-90 bottles of Champagne when they can get away with a $20 bottles of fizz.

Champagne with a capital C can only mean the genuine stuff. They have no wriggle room at all & must deliver or give refund.

 

[Flyfrequently]

Well I thought I’d go back and check

I’ll let you be the judge on whether this is reasonable: the package as displayed on the ALL App before making a booking:

View attachment 436953

And this is what it says in the email confirmation terms received after booking:

View attachment 436954

Given “champagne or sparking wine” can only possibly mean “sparking wine” - I think that’s what the advertised offer should say up front. No hotel is going to give $80-90 bottles of Champagne when they can get away with a $20 bottles of fizz.

Google tells me this @muppet

Not sure what it is worth to you but I would certainly call and seek clarification.
I would certainly be ticked off to get a bottle of Yellowglen or worse........

 

[muppet]

In fairness to the hotel, I didn’t actually raise the issue of being given sparking vs Champagne, I only raised it here for people’s views. It was at least Chandon Blanc de Blanc. However, when I raised the lack of “in room gift” I was told I only booked bed and breakfast rate so ….

 

[DC3]

In fairness to the hotel, I didn’t actually raise the issue of being given sparking vs Champagne

And in fairness, you shouldn’t have to raise it. Seems odd that you were not provided with champers as per the offer.

 

[elanshin]

Property: Sofitel Guangzhou Sunrich
Status: Platinum (ALL Plus China, no Accor Plus)
Room booked: Superior King
Room upgraded/type: Yes to luxury King (bigger corner room highest tier before suites 60sqm).
Rate: 1 night at A$102, one at A$196 (discount voucher on Chinese side)
Free internet: yes (fast but chinese so VPN needed).
Free Breakfast: yes - extensive. I had to do a 1 minute walking tour for my partner to see everything.
Early check in/late out: available on request (no need for checkout dor my stay)
Welcome drink: on app AND given a voucher.
Welcome gift: fruits, sparkling water

Lounge is also one of the nicer lounges ive been in. Ill post some photos later when i edit them as I can't direct upload.

For the price i paid and the free benefits - this is extremely good value. The only downside is the hotel isn't close to PT. Most of thr time i don't mind that as I'll just Didi around but during peak traffic PT is preferable.

 

[ksthommo]

Property: Pullman Reef Hotel Casino
Status: Accor Plus Platinum
Room booked: Deluxe Room, 1 King Size Bed, Pool views with Spa
Room upgraded/type: Hit the Jackpot, Presidential Suite
Rate: Accor Plus free night (with paid upgrade to Deluxe Pool Views), Saturday Night.
Free internet: Yes
Free Breakfast: Yes
Early check in/late out: Asked for late checkout, offered 12pm
Welcome drink: Yes 1 voucher for normal beers, wine, spirits, didn't notice the platinum vouchers with the room key envelope until check out. Gave them to a gentleman in the lift on check out.
Welcome gift: No Welcome Gift except the upgrade, will take that.

 

[gaz0303]

Property: Pullman Cape Town City Centre
Status: Accor Plus Gold
Room booked: Classic room
Room upgraded/type: Superior room
Rate: bfod
Free internet: Yes
Free Breakfast: no
Early check in/late out: Asked for late checkout, 12pm, not an issue
Welcome drink: Yes 1 voucher, got what I requested
Welcome gift: bottle of wine, biltong, macarons and nuts

Hotel was fine and can’t complain about room or service, but the cbd isn’t the place to stay in Cape Town. While we found nice restaurants within walking distance (and felt safe in the area), Newlands or the waterfront are the places to be. Uber from hotel to waterfront was $6-8 hotel has a shuttle.

 

[Flyfrequently]

Property: Sofitel Saigon Plaza
Status: Accor+ Platinum
Room booked: Superior Room
Room upgraded/type: Yes, Superior Club Room
Rate: Accor+ member rate - $221/night
Free internet: Yes
Free Breakfast: Yes
Early check in/late out: Requested ahead of arrival and again at check in and was given till 4pm.
Welcome drink: Yes - via app voucher. 4 vouchers for 2 adults and 2 children.
Welcome gift: 3 beers in an ice box, some snacks and some chocolate truffles on sticks - well presented pack.
Recommended: Its a pretty nice hotel. We had dinner in the Koto restaurant which was excellent but pretty expensive by Vietnam standards (cheaper than Aus still). Accor+ gives 20% off food. Breakfast was reasonably busy but a huge range of options and mostly very high quality of food. Didn't try executive lounge as no under 12s allowed. I stuck my head in for the evening drinks [6-8pm] around 6:30 and no free tables, completely packed. Good beers, wine & coughtail selection plus option for each guest to choose 2 items from a menu that ranged from small snacks to small mains. Outside of that service the food offerings were very minimal - handful of small biscuits or cakes.
Rooms aren't the largest but probably fine if you don't have 2 small kids, a cot and 3 cases.
Shower was excellent with amazing pressure and great water temp.
Staff had done a fantastic job preparing a room for us - wigwam style teepee in the corner with a padded blanket and pillow which our 3 year old slept in, teddy bears and toys for the kids, a kids bathroom amenities kit etc. It both looked amazing and was pretty practical as it kept the kids entertained for a while.
Last year I stayed at the Hotel des Arts on a work trip and the rooms were larger and more opulent. The breakfast was similar, and the location is arguably better as there's more drinking and dining options in the immediate vicinity, whereas you need a 5-10 minute walk from the Sofitel to be surrounded by options.
The Hotel des Arts has a better rooftop bar with better views, but the pool is better and more useable at the Sofitel.
Travelling with kids I'd definitely pick the Sofitel, but otherwise I'd pick the Hotel des Arts if pricing was similar. That said, both are great options in Saigon.

On our way into Vietnam we had 2 nights at a non accor hotel, also district 1. Le Than Ton Signature by MVillage - huge rooms, reasonable breakfast, well located next to Japan Town and excellent staff - we were messaged via whatsapp frequently from before arrival asking if they could help with transfers (very reasonable) to if we needed housekeeping, if the stay was going OK and did we need anything etc and was just a level of service I've not had before at a hotel - it was actually the standout from a service perspective on the trip and was the only non 5 star hotel. Recommended if you are looking for a cheaper option in Saigon.

After re reading your post @Lemon_Party and tossing up between Sofitel and Hotel D'Artes have gone with Sofitel for a few nights in July, primarily as it was ~ $200 less.
Booked fully flexible so will keep an eye on prices.