How does Accor treat you as an Elite guest?

[oz_mark]

Well I thought I’d go back and check

I’ll let you be the judge on whether this is reasonable: the package as displayed on the ALL App before making a booking:


Given “champagne or sparking wine” can only possibly mean “sparking wine” - I think that’s what the advertised offer should say up front. No hotel is going to give $80-90 bottles of Champagne when they can get away with a $20 bottles of fizz.

They shouldn't really be changing it like that.

And I am sure they could get champagne cheaper than that (although in some cases, you might be better off with an Aust sparkling!)

 

[RooFlyer]

Well I thought I’d go back and check

I’ll let you be the judge on whether this is reasonable: the package as displayed on the ALL App before making a booking:

View attachment 436953

And this is what it says in the email confirmation terms received after booking:

View attachment 436954

Given “champagne or sparking wine” can only possibly mean “sparking wine” - I think that’s what the advertised offer should say up front. No hotel is going to give $80-90 bottles of Champagne when they can get away with a $20 bottles of fizz.

Champagne with a capital C can only mean the genuine stuff. They have no wriggle room at all & must deliver or give refund.

 

[Flyfrequently]

Well I thought I’d go back and check

I’ll let you be the judge on whether this is reasonable: the package as displayed on the ALL App before making a booking:

View attachment 436953

And this is what it says in the email confirmation terms received after booking:

View attachment 436954

Given “champagne or sparking wine” can only possibly mean “sparking wine” - I think that’s what the advertised offer should say up front. No hotel is going to give $80-90 bottles of Champagne when they can get away with a $20 bottles of fizz.

Google tells me this @muppet

Not sure what it is worth to you but I would certainly call and seek clarification.
I would certainly be ticked off to get a bottle of Yellowglen or worse........

 

[muppet]

In fairness to the hotel, I didn’t actually raise the issue of being given sparking vs Champagne, I only raised it here for people’s views. It was at least Chandon Blanc de Blanc. However, when I raised the lack of “in room gift” I was told I only booked bed and breakfast rate so ….

 

[DC3]

In fairness to the hotel, I didn’t actually raise the issue of being given sparking vs Champagne

And in fairness, you shouldn’t have to raise it. Seems odd that you were not provided with champers as per the offer.