14yo PAX denied SYD-MEL using Oz PP as ID - needed School ID

[Hvr]

<snip> In was counted as a not submitted assignment. Well, not exactly uni standards, because she wasn't allowed to write her name on it a day later and submit it with the usual 20% or 40 % late submission penalty, that universities apply. Anyway, better stop there or I'll want to hunt down that teacher, again.

Hopefully your child learnt a lesson about doing the job completely. I find your attitude about wanting to "hunt down that teacher, again" disappointing. Sounds like you've done it before.

They have a hard job and suffering abuse at the hands of parents who don't like their reasonable standards is unacceptable. Yet it is often the first action of parents who don't want their child to learn and adhere to classroom standards of work and behaviour.

It is good that children learn that mistakes, even apparently minor ones have consequences. It prepares them for life. Sadly it would seem that your lesson for your children is that might is right and that children shouldn't be held responsible for their mistakes.

 

[medhead]

Hopefully your child learnt a lesson about doing the job completely. I find your attitude about wanting to "hunt down that teacher, again" disappointing. Sounds like you've done it before.

They have a hard job and suffering abuse at the hands of parents who don't like their reasonable standards is unacceptable. Yet it is often the first action of parents who don't want their child to learn and adhere to classroom standards of work and behaviour.

It is good that children learn that mistakes, even apparently minor ones have consequences. It prepares them for life. Sadly it would seem that your lesson for your children is that might is right and that children shouldn't be held responsible for their mistakes.

Firstly the again refers to want to hunt them down about this one situation again. As in I was previously unhappy about the situation and recounting it now makes me unhappy again.

Secondly. You seem to be missing the considerable difference between "wanting" and "doing". A complete failure on your part and I will not be lectured by you

Thirdly, it is not a reasonable standard at all. The teacher was being a complete idiot. Year 7 is not university. They didn't want to accept the full university standard of submitting late with a penalty deducted from the mark. No, instead it was zero. Not reasonable.

Fourthly. Both of my parents were teachers. My best friend parent is a teacher, a couple of other friends have teachers as parents. My mother has siblings who are teachers. I won't be lectured by you about how teaching is hard. I've lived it. There is nothing you can tell me. So get off your high horse.

My children certainly knows a lot more about making false assumptions than you seem to display.

 

[Moody]

So what was it about year 7 you attribute to their maturity (as opposed to them just being a year older)?

In Year 6 you usually have one classroom and one teacher and beyond getting up and dressed there is not much preparation (provided you have done your homework).

In Year 7 there is a timetable and many classrooms and teachers, and parents also tend to switch off and let their children have more autonomy (barring the helicopter parents and tiger mothers).

Basically if you can survive the demands of high school then catching a plane should be a doddle.

 

[JessicaTam]

So what was it about year 7 you attribute to their maturity (as opposed to them just being a year older)?

Do you mean year 8? Year 7 being the last year of primary school.

 

[kelvedon]

Do you mean year 8? Year 7 being the last year of primary school.

In NSW year 6 is the last year of primary school.

 

[JessicaTam]

In NSW year 6 is the last year of primary school.

Ok, thanks.

 

[amaroo]

In NSW year 6 is the last year of primary school.

The same in QLD - from next year.

 

[TomVexille]

Doesn't JQ thrive on negative publicity?

It's almost as if they instruct their stuff to find situations they can embarass themselves.

I think they operate under the "all publicity is good publicity" policy.

 

[dudekramer]

Re: The totally off-topic thread

I have just been through a similar experience with Qantas, where they would charge an additional $40 each way for an unaccompanied child to have an attendant 'look after them' but interestingly, they also indicated that we could not use Frequent Flyer points to purchase a ticket for an unaccompanied child. Virgin did not have the same restrictions.

 

[blackcat20]

In NSW year 6 is the last year of primary school.

And Victoria

 

[coriander]

My kids have had student photo ID since primary school - two, in fact: one the school photo ID and the other a Victorian Public Transport Student Concession Card which they have to carry with their myki public transport pass. Secondary school started at year 7.

 

[Mondod]

Re: The totally off-topic thread

What has not been mentioned in any of these threads is that I beleive does not carry unaccompanied minors on any of its flights. I am not aware at what age children are allowed to travel unaccompanied on Jetstar. I see their current policy of accepting school photo ID as a relaxation of their policy. My grandson has travelled unaccompanied with school ID from age 12 years.

Mondod

 

[EmilyHoward]

Re: The totally off-topic thread

I think an earlier post alluded to this but if you were 14+ and not at secondary school surely you must be a bit retarded. But obviously not retarded enough to have booked Virgin. LOL.

EH

 

[S215b]

The Jetstar policy (actually a guide) applies to "children", with no definition of what ages this applies to. If we use airfares as an example (only applies to int'l) then people aged 2-11 are children. As 14 yo's then I don't think they should be considered children. Heck, if they were 2 x 15yo's they could act as a appropriate adults. If they are not children, then the guide should not apply.

 

[timster]

Maybe it'2 for people with slow learning problems that might be 14 and still 8 mentally. They might not go to secondary school and that the reason for the condition.

My guess is that either deathstar are "trying" to make it easier for kids who may not have a passport (but if so, if the kid DOES have a passport then one would expect that would trump everything else for ID), or your suggested reason is correct. As an airline that provides little or no "extra" assistance to anyone, they may not want to be burdened with kids who may be difficult to manage if they don't have the mental age of a high school kid. It would probably be illegal to have such a policy in relation to mentally challenged adults, but maybe they can get away with it for kids ???

 

[ozbeachbabe]

A good majority of schools do provide their students with a photo ID card showing date of birth and what grade/year they're in. If they don't do that they should be able to provide a letter but it's something that should be arranged in advance as there a plenty of other instances where it may be needed. Some schools may have admin staff working during the school holidays who are able to do this.

If you click on the children travelling alone link, the rules clearly state the following. Nowhere does it state that a passport is acceptable.

Jetstar requires that you carry proof that children are currently attending secondary school at check-in.

Accepted Secondary School Identification
Acceptable forms of identification to verify secondary school attendance are:

· School ID card from a secondary school (can be from a previous year and may be expired).
· Letter from the secondary school on a school letterhead confirming attendance and stating the year the child is currently attending. Note: the child must be currently attending secondary school to qualify to travel independently.

There can be some confusion when selecting the passengers type on the JQ homepage it shows children as being 2-11 which could infer that if children are 12 and over that you should select the adult drop down box. Where it falls through the gaps is if the 'child' is 12, 13 or 14 years of age then it's technically possible to complete the booking as an adult with the problem only surfacing at the airport when they front up at checkin.

As well as the adult, child & infant drop down box there should really be another category for children 12-14 travelling alone which may alleviate the problem.

It's possible that had they done OLCI & used the bag drop (ie no contact with a CSA) that they would've travelled. The only time they may be challenged would be if they went to board the aircraft and staff at the gate may have queried them if they looked young.

But then went it comes to jetstar policy, both of my children are at a school where year 7 is high school. They also have much stricter standards than I ever faced, university assignment standards for example. One child got a zero for an assignment because she didn't put her name on it, in year 7. In was counted as a not submitted assignment. Well, not exactly uni standards, because she wasn't allowed to write her name on it a day later and submit it with the usual 20% or 40 % late submission penalty, that universities apply. Anyway, better stop there or I'll want to hunt down that teacher, again.

Funny how school teachers are so inflexible on their own turf yet are serial offenders at airports when the boot is on the other foot and they're not in a their comfort zone ie that of a control freak. I've seen way too many instances of so much so that collectively they win by a country mile as the most difficult bunch of people to deal with.

Whether it's running late & refusing to accept that they've missed the cut-off for baggage acceptance or just being downright obtuse when ID is asked for to put on orange D stickers when travelling on an international flight domestically, which is met with an audible sigh followed by the comment "we're only going to Sydney".

I don't want to tar all school teachers with the same brush as they're not all like that - but these aren't isolated incidents. I do seem to recall also that one or both of your parents were in the teaching profession so certainly don't mean any disrespect. :shock:

 

[ozbeachbabe]

Here is her FB post

What can I say about Jetstar. Wouldn't let the girls on the flight because Amy only had an Australian passport as photo id and would only take school id. No Melbourne for them today. There were tears and tantrums ( from me). There will be a stern letter to Jetstar on Monday and I won't rest until this atrocity is rectified!

I have heard of JQ transferring young pax across to QF when too young to meet the JQ requirements about travelling independently but I don't know if it was one of those cases where travel was booked via the QF website with one of the flights being on JQ. Not that JQ are obliged to transfer such pax to QF or VA but having tantrums & dummy spits will not endear your friend to airline Customer Service staff so she's probably put a nail in her own coffin there if JQ staff were entertaining thoughts of doing this.

alone, 1 x 14 & 10 months, the other just turned 14

She didn't try the "but she's almost 15 routine"?

My 2 cents - if JQ are going to charge an "adult" fare, then treat them like an adult.

Set up a "student" fare (which can be just $10.00 less than an adult) have a box to tick that states "I have read the conditions, and the student will have student ID with them at check-in and I acknowledge that boarding will be denied, and no refund will be entered into if student ID is not provided."

That still wouldn't prevent these situations happening as there will always be times when a third party has done the booking and either read but not passed on the requirements or simply not read and understood them so the parent/guardian dropping off the child will just give the all care no responsibility line "it's not my fault because I didn't make the booking". Ignorance may be bliss however it won't change the end result.

Sounds like a ridiculous rule. I was travelling with Qantas as a 13/14/15 yo most school holidays un-accompanied and never had an issue

QF & VA rules are totally different as unlike JQ, they do accept unaccompanied minors so you can travel as a UM once you are 5 year of age and older. I think a lot of people confuse JQ's definition of a secondary school student (under 15) travelling independently as some how being an unaccompanied minor which is not the case.

What has not been mentioned in any of these threads is that I beleive does not carry unaccompanied minors on any of its flights. I am not aware at what age children are allowed to travel unaccompanied on Jetstar. I see their current policy of accepting school photo ID as a relaxation of their policy. My grandson has travelled unaccompanied with school ID from age 12 years.
Mondod

Correct JQ don't accept unaccompanied minors the way QF & VA do. Basically if you are under 15, to travel on JQ you have to be attending secondary school & have the appropriate student ID or letter from the school to prove it.

 

[burmans]

There can be some confusion when selecting the passengers type on the JQ homepage it shows children as being 2-11 which could infer that if children are 12 and over that you should select the adult drop down box. Where it falls through the gaps is if the 'child' is 12, 13 or 14 years of age then it's technically possible to complete the booking as an adult with the problem only surfacing at the airport when they front up at checkin.

As well as the adult, child & infant drop down box there should really be another category for children 12-14 travelling alone which may alleviate the problem.

I really dont see the confusion, if they define children as 2-11 then that is a definition in my view. You seem to be looking for reasons to justify their actions. Don't get me wrong, I agree they COULD have a category of 12-14 but for me this is the theoretical part of it, they HAVE defined 2-11 as child and hence any further discussion is moot.

 

[mannej]

I really dont see the confusion, if they define children as 2-11 then that is a definition in my view. You seem to be looking for reasons to justify their actions. Don't get me wrong, I agree they COULD have a category of 12-14 but for me this is the theoretical part of it, they HAVE defined 2-11 as child and hence any further discussion is moot.

Au contraire, OBB has a great deal of experience in dealing with passengers from a number of airlines who have been "misled" by a number of various sources.
It is in your opinion that any further discussion is moot, however considering that JQ do provide the information on their website (and no it isn't hidden) that those children not attending secondary school can not travel unaccompanied, it is NOT a moot point.

 

[MelUser]

What can I say this is jetstar. I note that QF is an option on this route.

I have relatives flying today from Newcastle to Brisbane and in fact booked them on the propeller engined Qantas Link flight just to avoid the Jetstar vagaries which pop up from time to time.

I think if you choose to fly jetstar you should expect the unexpected!