2013 Centurion Benefits

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sparoz said:
I finally picked up the win the the post office today, and I now understand what you meant after reading the "Thank You" letter. It is clearly marketing, but they are trying to pass it off as a gift. So, it is a bit disappointing, but I surely would still enjoy the drop. They could have just leave it as marketing and everyone would have been happy.
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Thank you. Enjoy the drop. ;)
 
Quick question I dropped the Cent 3 years ago & went to platinum with the "you'll never be offered it again etc etc ringing in my ears"

Anyway they rang up today to offer it to me again lol

Are there any new benefits, I travel a bit more now and I am tempted but the hotel upgrades etc were the same with Cent & plat as far as I remember

Is the insurance still good and does it cover the whole family? or has it been enhanced, they said I'll get the pack next week but its hard to find info on the net

Cheers
 
Insurance is still very good IMHO.

My question to you :) ... are they asking you to pay the sign-up $5K fee?
 
ok thanks. I'm no where near that with my plat charge!
Probably like $50000 a year!
 
The Insurance is indeed good - and it covers Primary Cardholder, ALL Supp Cardholders, their Spouses and dependent children.

Cover is for ALL travel regardless of paid / pts / source of pts etc - one of the few true bonuses still attached to Cent IMHO - add a free night at a top hotel - MP Diamond / Hilton Diamond - then you really gotta seach for truly tangible benefits - again IMHO - have I missed anything guys?
 
Cruiser Elite said:
The Insurance is indeed good - and it covers Primary Cardholder, ALL Supp Cardholders, their Spouses and dependent children.

Cover is for ALL travel regardless of paid / pts / source of pts etc - one of the few true bonuses still attached to Cent IMHO - add a free night at a top hotel - MP Diamond / Hilton Diamond - then you really gotta seach for truly tangible benefits - again IMHO - have I missed anything guys?
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Well at least they haven't enhanced the insurance which is good.

Do they still give you an extra card for business and a Cent for your spouse?
 
Pukka said:
Well at least they haven't enhanced the insurance which is good.

Do they still give you an extra card for business and a Cent for your spouse?
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Yes, though I use my a/c card for recurring personal bills.
 
Pukka said:
Well at least they haven't enhanced the insurance which is good.

Do they still give you an extra card for business and a Cent for your spouse?
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Spouse has her own cards / own pts earning pursuits.

I have 2 staff and a neice who are Supp holders. NFI about a business card - pre enhancements I regularly put 6 figure sums of business expenditure through card in my name each month and never EVER queried - total spend now down to 2 or 3K month.

AMEX are still in process of implementing CC payment for commercial FOREX - it has been such a long gestation period - if it does occur and is worthwhile then will prolly retain Cent - if not I can see it ending up in dust bin.
 
Pukka said:
Quick question I dropped the Cent 3 years ago & went to platinum with the "you'll never be offered it again etc etc ringing in my ears"

Anyway they rang up today to offer it to me again lol

Are there any new benefits, I travel a bit more now and I am tempted but the hotel upgrades etc were the same with Cent & plat as far as I remember

Is the insurance still good and does it cover the whole family? or has it been enhanced, they said I'll get the pack next week but its hard to find info on the net

Cheers
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No more Westfield parking. However, the MP Diamond proof to be very useful when I book for my parents tickets this year. Hotel status proof to be good especially HH and PC. I was staying at Crown Plaza Coogee for a conference recently and changed my booking to a suite two nights before and got a call to say don't bother because I was already down for an upgrade.

I never got to utilise the free nights but they run regularly and in enough cities. Latest offer, is one complimentary night for each paid night at Banya Tree and Angsana - I haven't yet read the fine print though.

Insurance is comprehensive like it used to be. Concierge had been great for me for the past couple of years since I found a good one, but I had a lot of issue with Travel. However, after the complaint to my RM and Travel they gave me a consultant who seems to be on the ball and was actually able to give me advise on different hotels and other members experiences (I was asked by a previous consultant to look at Tripadvisor for feedback).

So for me, the concierge alone was worth the $, but since the point change I have at least lost 250k points which is 3 business class seats to Asia. I am still evaluating to keep the card or not, but recent stays in various hotels I seem to get very good treatment from the status and for me it is probably enough for me to keep the card for another year.

I guess the most significant change in the program since was the MP Diamond and HH Diamond status.
 
sparoz said:
...but I had a lot of issue with Travel. However, after the complaint to my RM and Travel they gave me a consultant who seems to be on the ball and was actually able to give me advise on different hotels and other members experiences (I was asked by a previous consultant to look at Tripadvisor for feedback)
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Since being given an RM a year or so ago, my Travel help has deteriorated. Like you, I also complained to the RM. I asked whether I could go back to speaking with the previous consultant in the Travel team instead of her (the RM's) travel person and she said that I could not. She said it was either have an RM and the associated travel person or else use the Travel team but not both at the same time.

So I just want to check...did they give you a consultant from the Travel team while still allowing you to continue with the RM?
 
Homer said:
Since being given an RM a year or so ago, my Travel help has deteriorated. Like you, I also complained to the RM. I asked whether I could go back to speaking with the previous consultant in the Travel team instead of her (the RM's) travel person and she said that I could not. She said it was either have an RM and the associated travel person or else use the Travel team but not both at the same time.

So I just want to check...did they give you a consultant from the Travel team while still allowing you to continue with the RM?
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I never been told the RM has an associated travel person. When my RM first contacted me I asked the question, and she said I can either contact her or the travel team directly and it is up to me. I decided to give Amex another go and contacted my RM for them to suggest some places for a short trip for my wife's birthday and expressed my disappointment with my previous experience with travel and asked her to find me a good consultant. She passed my request to the team and also said she would pass on my concerns to upper management. After a so so experience again, and my wife decided to contact travel herself and ended up with someone worse (she asked for trip suggestions and a few countries were discussed, after four days we ended up with just flight details to one country), I contacted my RM about my concerns.

We ended up making the searching and booking ourselves as they have taken too long, but decided to go with the original consultant for another trip in October. I found out later the RM asked Travel to cc all emails to her, but of course that got dropped off by the consultant. I have managed to make some bookings with the first consultant for October and have her organised the transfers, but have left the stopovers accommodation in SIN until we get back from the trip.

I was contacted by a different consultant in late March just before Easter that she's taken over from the original consultant as she has left. I asked her to get me some rates for the Crowne Plaza (and feedback) and a specific Suite in Four Seasons that we have just stayed in on the way over, and the Four Seasons on the way back. I also asked her to check if the transfers has been booked as I "thought" I have not received confirmation and it is not showing up on the hotels online website. I decided to contact the hotel myself to see if it is booked, but later found my itinerary and a confirmation from the previous consultant that it has indeed been confirmed so I emailed her back not to worry about the transfer. To my surprised the hotel contacted me back and told me that the transfer has not been organised! I have given up by that time and decided not to use Travel again, but TWO weeks later, I got an email from the new consultant with the rates I asked for, and she gave me three different rates for the Four Seasons but not the one I requested and only on the way back and not on the way over, and no reply on feedback or rates for Crowne Plaza at Changi. Pretty annoyed with the situation I spoke to the RM again and she said she is going to ask the consultant to reply me asap.

I waited for six days without anything and ring my RM, but was bounced to cards probably because she was engaged. I asked them to put me through to travel and pretty much told whoever answered the phone about all my problem with travel over the years. I was told that someone is going to have a look at my file and call me back. Within 15 minutes a consultant call me back and apologise profusely about my experience and she will be taking over my file but she had no access to the other consultant's email and asked me to forward her the itinerary so she can follow it up for me and I told her I won't be able to do it till later that night. She followed up with an email straight away, but by midday she rang me again and said she's managed to get the itinerary. She also have all the rates ready for me as I previously requested, and gave me the feedback and advised I asked for. Within 15 mins with her on the phone, everything is booked and finalsed and full itinerary adjusted an emailed to me an hour later.

Since then I have spoken to my RM with different requests without problem. So, I am not sure why you can't use your RM and the travel team and I found this really strange. Unless what your RM meant is that you can't send your request through the RM but have her use your normal consultant?
 
My RM works in a team of two: her plus her travel guy. This is separate to the Travel team. She has told me that the RM is essentially a Travel coordinator and with an RM I can still use my preferred contact in the Lifestyle team (who always copies the RM in on any correspondence) but not anybody in the general Travel team unless I no longer want an RM. I'm thinking of dropping the RM for this reason, if I don't drop Centurion first... ;-)
 
Interesting... may be they have different types of RM depending on the type of customer? I have been using more RM for general stuff and a first contact point like my account manager for the business cards.
 
sparoz said:
Interesting... may be they have different types of RM depending on the type of customer? I have been using more RM for general stuff and a first contact point like my account manager for the business cards.
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It's possible but I don't see why they'd segment it that much. My RM can do accounts/cards stuff too, and Lifestyle for that matter, but for some reason she wants me to eschew all help from Travel while she's my RM.
 
Cruiser Elite said:
The Insurance is indeed good - and it covers Primary Cardholder, ALL Supp Cardholders, their Spouses and dependent children.

Cover is for ALL travel regardless of paid / pts / source of pts etc - one of the few true bonuses still attached to Cent IMHO - add a free night at a top hotel - MP Diamond / Hilton Diamond - then you really gotta seach for truly tangible benefits - again IMHO - have I missed anything guys?
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All good stuff, but the real value is the 375000 bonus MR points you can earn - that's worth, at very worst $3750.00.

Some will value Qantas Club for the primary.

Currently, a $100 Hertz voucher for having spent $300.

The irony of the benefits of Centurion, is that if you have the potential to earn all the benefits, you don't need them. A high spend earn millions of points a year - enough to fly premium and stay in suites, so the benefits are all moot.
 
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