23 million points from Agoda?

[Denali]

Surely enough for a Virgin Galactic 'flight' redemption??

One way maybe but the return will hurt.

 

[TomVexille]

Surely enough for a Virgin Galactic 'flight' redemption??

They seem to have removed that option from the redemptions page

 

[FreddyFattler]

I reported mine straight away and got a 1500 good will bonus

It your fault!!! they would never have known had you not told them!!

 

[daveozsydney]

It your fault!!! they would never have known had you not told them!!

Absolutely gutted! We had close to 253 million points which are now gone! Is this a world record for frequent flyer points earned and lost within a day?
So the dreams of first class travel for life and a few return trips to space are now shattered and no compensation from Virgin.
Had an award booking cancelled for the weekend without consent and still don't have the actual Agoda points earned either. Has anyone had the expected Agoda points credited?

 

[pblackie]

Absolutely gutted! We had close to 253 million points which are now gone! Is this a world record for frequent flyer points earned and lost within a day?
So the dreams of first class travel for life and a few return trips to space are now shattered and no compensation from Virgin.
Had an award booking cancelled for the weekend without consent and still don't have the actual Agoda points earned either. Has anyone had the expected Agoda points credited?

View attachment 33034

I've just had an email about 3 agoda bookings telling me they aren't eligible (the booking refs are all the same and are not the ones I put through on the claim) all were booked through the Velocity website. Wish they would get their S**t together

 

[Joel Wills]

just got my real amount credited only 342+257bonus +1500GW bonus I think i preferred the original credit.... maybe next time....

 

[mannej]

Absolutely gutted! We had close to 253 million points which are now gone! Is this a world record for frequent flyer points earned and lost within a day?
So the dreams of first class travel for life and a few return trips to space are now shattered and no compensation from Virgin.
Had an award booking cancelled for the weekend without consent and still don't have the actual Agoda points earned either. Has anyone had the expected Agoda points credited?

View attachment 33034

Compensation? This is the same frequent flyer program who comped everyone to gold and passed it off as a joke.

 

[TomVexille]

Compensation? This is the same frequent flyer program who comped everyone to gold and passed it off as a joke.

I remember that.

 

[bcworld]

Compensation? This is the same frequent flyer program who comped everyone to gold and passed it off as a joke.

Well they passed it off as an error actually, which it was. Would you expect them to actually comp everyone gold?

 

[mannej]

Well they passed it off as an error actually, which it was. Would you expect them to actually comp everyone gold?

No - they passed it off as a Friday the 13th joke. I am not advocating the comping of everyone to Gold, but the use of tact when dealing with errors such as this.
It was amatuer hour with how they dealt with it.

 

[jneufeld]

A communications error

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[TD="align: left"]Hi jneufeld[/TD]
[TD="align: right"]Velocity Membership Number: xx_xx_xx_X[/TD]
[/TR]
[TR]
[TD="colspan: 2, align: left"]Oops! You've received our previous email titled "You've turned gold" by mistake, please disregard the free upgrade communication as unfortunately you do not qualify for that upgrade.
We also note that you have elected to opt out of Velocity Communications. Please accept our sincere apologies for sending these emails to you without your consent. Unfortunately the email was extended to our entire database by mistake.
We apologise for any inconvenience caused.
Warm regards,
The Velocity Team
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[mannej]

Oops is not an appropriate way to communicate the error. It was a joke attempt at recovering the situation.

I still maintain it was amateur hour.

 

[JohnK]

Compensation? This is the same frequent flyer program who comped everyone to gold and passed it off as a joke.

LOL! I had forgotten about that one.

To be fair though is this mistake with Velocity or Agoda?