30K QFF points + wine for 20 SCs = good deal?

[SYD]

It is the same for me. The 20 status credits have been added but the wine is still in transit. Hopefully it will be delivered in the next few days.

What was more important?

 

[Lat34]

current delivery delays/ AP staff shortages are soon resolved for those waiting on (happy customer here with both and SCs)

 

[kookaburra75]

My wine was delivered last Friday, and the 20SCs dropped into my account yesterday - so very happy, especially as it has tipped me over to LTG. Now, how much more wine to order/drink to get to LTP?

 

[mbeder]

A query for those that took up the offer. I had not received the SCs after spending 30k+ on 3 6-packs. It turns out that only 2 of the 3 6 packs I ordered had SC bonuses - seems like you had to spend 30K+ points only buying the SC boxes? Seems strange.
In the past, when you buy multiple cases with differing rewards attached to them, you still get the points from each of the individual boxes. I've relooked at the T&Cs for this particular promo and can't see where I have gone wrong...very disappointed! I have requested my query to be escalated and am waiting for a call back. FWIW I'm Platinum and have retained Points Club Plus this year. Thoughts?

 

[sudoer]

I've relooked at the T&Cs for this particular promo and can't see where I have gone wrong

Right here:

You must spend 30,000 points or more on applicable product(s) to be eligible for 20 Status credits.

 

[mbeder]

Right here:

Thanks for sending this - unfortunately it was not clear to me at the time. I'll see if there's any leniency - in hindsight my purchase looks really dumb now (!) - I mean who would take up the offer only part of the way? I didn't really need the wine having bought up big before the EOFY, but may need a bottle tonight to drown my sorrows!

 

[servicerequired]

Well I'm absolutely clear that I have purchased correctly in order to qualify for the Status Credits, 32,500 points spent - one being the QF Four Pillars Centenary Gin, and the other being the 2019 Lambrook Sauv Blanc.

Have I missed something with this promotion?

Can anyone point me in the right direction, do I need to contact QFF? Or QW?

 

[Lat34]

Well I'm absolutely clear that I have purchased correctly in order to qualify for the Status Credits, 32,500 points spent - one being the QF Four Pillars Centenary Gin, and the other being the 2019 Lambrook Sauv Blanc.

Have I missed something with this promotion?

Can anyone point me in the right direction, do I need to contact QFF? Or QW?

My 40k "authorised" points of wine ordered 27 Aug with bonus 20 SCs posted 15 Sep.

When did you place your order?

 

[servicerequired]

My 40k "authorised" points of wine ordered 27 Aug with bonus 20 SCs posted 15 Sep.

When did you place your order?

27th August

 

[ChrisMars]

27th August

I would call Qantas, pick option to talk to qff team. Maybe I got lucky, but always get someone to pick up in the first minute. They should chase that for you.