40,000 QFF points for $74?

[gluewell14]

Cancelled last week and received my bill today for $99. Lists the $25 credit on the invoice but as shown....

Not sure if the hassle of contacting them is worth the $25...

 

[samh004]

Also received my bill today, but my first statement with a $16.75CR has helped me to come out on top...

 

[appaz]

Cancelled last week and received my bill today for $99. Lists the $25 credit on the invoice but as shown....View attachment 150771

Not sure if the hassle of contacting them is worth the $25...

Same here x2 both came through @ $99 even though I should have $25 credit....

Let me know how you get on

 

[sudoer]

I have the same $25 credit showing as $0 issue.

I called and spoke to billing about it. Billing acknowledge the line but claimed the $25 credit could only be used towards a service charge i.e. the $80/month which was free for two months. The order confirmation I received says the $25 is credit towards "your bill" and makes no mention of only being applicable to particular charges.




The call was escalated to a resolutions department when I said I'd considering getting the TIO involved. Resolutions reiterated the same thing and said the system will not let them apply a $25 credit as the account is closed.

I can't be bothered going to the TIO for $25 and don't want to draw any more attention to my account. I've accepted the 40k points has now cost me $99 instead of $74

 

[appaz]

I have the same $25 credit showing as $0 issue.

I called and spoke to billing about it. Billing acknowledge the line but claimed the $25 credit could only be used towards a service charge i.e. the $80/month which was free for two months. The order confirmation I received says the $25 is credit towards "your bill" and makes no mention of only being applicable to particular charges.

View attachment 150834


The call was escalated to a resolutions department when I said I'd considering getting the TIO involved. Resolutions reiterated the same thing and said the system will not let them apply a $25 credit as the account is closed.

I can't be bothered going to the TIO for $25 and don't want to draw any more attention to my account. I've accepted the 40k points has now cost me $99 instead of $74

Thanks for the heads up, saves the hassle for the rest of us.

I'll just accept that my 80k points are $198

 

[gluewell14]

Also received my bill today, but my first statement with a $16.75CR has helped me to come out on top...

Guessing you cancelled after the first month then? I should've waited two more days. Oh well

 

[MicoPico]

I received my first bill this morning showing $16.75CR. This means that the $25 credit has been credited correctly. Same for my wife’s account.

 

[dsotm]

Cancelled both phones. I had used one for some calls so the payout was $90 for the phone. Wifey's payout was around $82, so I guess the $25 credit did kick in. Happy with 80,000 points for $172. Got a couple of extra phones to use now too.

 

[Isochronous]

TIO is definitely a good place to go provided you have sufficient legal knowledge or are willing to pay someone to assist for the sake of principle.

 

[Nisho]

Just got my final bill, and it will be $74.00 as advertised. I cancelled my service AFTER the first bill had come through, thus the $25.00 credit was already applied to my account when I called to cancel. Alls well that ends well