6 * Pommery Brut Royal Champagne NV $22.50 / bottle QF wines

[Steady]

Thanks for posting about this. Can I ask whether your order was huge, as some others are of the belief that their Pommery is on the way?

It was 1 x 6 pack + a single bottle to make it up to the $150

 

[I love to travel]

I wonder whether Qantas wine club members orders are being honoured and non members not?

 

[Dr Ralph]

Dear Steady,

Due to a pricing error on the Qantas Wine website at the weekend, we are unable to honour your order for Pommery Champagne at the price shown. The error was discovered on Saturday morning and we rectified it immediately.

The correct price for Pommery Brut Royal Champagne NV is $66.99; however, it is about to go on sale later this week for $51.99, and we would like to offer it to you at this discounted price. Please let us know whether you would like to proceed with the purchase at $51.99 per bottle, or whether you would prefer us to cancel your order and fully refund your payment.

Please contact us either via return email or by calling our Service Centre on 1800 505 004 by close of business Wednesday October 23 2019. If we haven't heard from you by then, we will cancel your order and refund your payment in full.

We apologise for any inconvenience

Yours sincerely,

The Qantas Wine Team

Seems selective. My order of 1 case was shipped today. If it makes any difference I didn't use one of the discount codes from AFF. Instead I had a unique discount code a friend gave me.

 

[Steady]

I wonder whether Qantas wine club members orders are being honoured and non members not?

I'm a Qantas wine premium member and my order is not being honoured

 

[Dr Ralph]

I wonder whether Qantas wine club members orders are being honoured and non members not?

I'm not a member.

 

[Dr Ralph]

Now I've just got the same email as @Steady! But online it says shipped.

 

[sietes]

I wonder if the use of a discount code and/or order history are impacting on whether the order is fulfilled?

 

[get me outta here]

They clearly did not "rectify it immediately", and anyhow that does not mean that somehow that statement justifies that we should not get our order, or that any price differential is our fault. Then, at the same time they withdraw the money anyway. Bloody cheek.

Dear Steady,

Due to a pricing error on the Qantas Wine website at the weekend, we are unable to honour your order for Pommery Champagne at the price shown. The error was discovered on Saturday morning and we rectified it immediately.

The correct price for Pommery Brut Royal Champagne NV is $66.99; however, it is about to go on sale later this week for $51.99, and we would like to offer it to you at this discounted price. Please let us know whether you would like to proceed with the purchase at $51.99 per bottle, or whether you would prefer us to cancel your order and fully refund your payment.

Please contact us either via return email or by calling our Service Centre on 1800 505 004 by close of business Wednesday October 23 2019. If we haven't heard from you by then, we will cancel your order and refund your payment in full.

We apologise for any inconvenience

Yours sincerely,

The Qantas Wine Team

 

[Dr Ralph]

I wonder if the use of a discount code and/or order history are impacting on whether the order is fulfilled?

So far no one's order has been fulfilled.

'Shipped' showing doesn't mean much as I have indicated already.

 

[esseeeayeenn]

I wonder whether Qantas wine club members orders are being honoured and non members not?

I only joined as part of my first order.
I suspect it may be first come first served.
I think I ordered earlier than most on Friday night because I saw this thread as soon as it was created.

 

[esseeeayeenn]

I haven't received such an email as yet.
If they try it with my first order I will be arguing the toss.
My first order included membership which they delivered.
So as far as I am concerned we have a contract which they have accepted by performance.
So the time for them to cancel it in accordance with their terms and conditions has passed.

 

[I love to travel]

Is there a way to check the status of your order if you are not a member?

 

[get me outta here]

I am not a member and I just look up 'wine' in my QF membership.

 

[get me outta here]

Well, my order now says 'shipped', so I guess the email saying it's cancelled will come soon.

 

[muppet]

Now I've just got the same email as @Steady! But online it says shipped.

does your order have consignment numbers listed?

 

[M@rcoPolo]

Mine also listed as Shipped - 1 case Placed on 19 October 2019 at 12AM

 

[Dr Ralph]

does your order have consignment numbers listed?

Y.

I have tracking number linked to Fastway courier. Although nothing yet showing if I check the link.

 

[muppet]

Y.

My order has consignment numbers. Seems unusual to allocate a shipping consignment number with no intention to ship.

I’m not a premium member but I do order every few months.

 

[esseeeayeenn]

Received cancellation email.
Rang up and argued about it.
Their offer is we can reorder for a price of $51 which will be available to everyone in a few weeks.
They admit it is their error but they aren't accepting any responsibility..
Absolutely appalling customer relations.
I have been offered 2000 QFF points but I haven't agreed to cancel my orders yet.
I will definitely be exploring my legal options at least in relation to the box I ordered with my membership.

 

[get me outta here]

I take it back I have 2 consignment numbers. I ordered a box of Pommery and a box of something else, total $179.00

Well, my order now says 'shipped', so I guess the email saying it's cancelled will come soon.