6 * Pommery Brut Royal Champagne NV $22.50 / bottle QF wines

[Dr Ralph]

I too just got the email, but the order is in transit and on the truck according to the little truck picture.

Surely they haven't forgot to cancel the deliveries even though they cancelled the orders?

And why wait until Tuesday afternoon to contact people?

 

[Dr Ralph]

Mine now show an Estimated Delivery Date of 1/11/19.
Very interesting.

1/11. That's a long time from now. You live on Norfolk Island or somewhere remote?

 

[DC3]

Received cancellation email.
Rang up and argued about it.
Their offer is we can reorder for a price of $51 which will be available to everyone in a few weeks.
They admit it is their error but they aren't accepting any responsibility..
Absolutely appalling customer relations.
I have been offered 2000 QFF points but I haven't agreed to cancel my orders yet.
I will definitely be exploring my legal options at least in relation to the box I ordered with my membership.

Mine now show an Estimated Delivery Date of 1/11/19.
Very interesting.

This all seems somewhat contradictory. Am I the only one who can't work this out?

 

[get me outta here]

I phoned them up around lunchtime and said as this is my first order I can’t understand what’s happening. And, if they’re going to cancel part of the order I want them to cancel the whole order. He said he would get back to me tomorrow so I asked him to get back to me ASAP today. He rang back an hour or so later and told me that the order would be fulfilled and he knew I would be very happy. I’d already seen tracking numbers by then.

So, the email came about 6 hours after the tracking numbers.

Surely they haven't forgot to cancel the deliveries even though they cancelled the orders?

And why wait until Tuesday afternoon to contact people?

 

[moa999]

I too just got the email, but the order is in transit and on the truck according to the little truck picture.

With Fastaway like esseeeayeenn or AusPost ?

 

[get me outta here]

Fastway with delivery on Thursday.

With Fastaway like esseeeayeenn or AusPost ?

 

[Cruiser Elite]

And why wait until Tuesday afternoon to contact people?

Yep I rcvd email 77hrs post making purchase

 

[esseeeayeenn]

1/11. That's a long time from now. You live on Norfolk Island or somewhere remote?

Somewhere remote.
Perth.

 

[esseeeayeenn]

Surely they haven't forgot to cancel the deliveries even though they cancelled the orders?

And why wait until Tuesday afternoon to contact people?

But they didn't cancel the orders.
They emailed us asking if we wanted to cancel or order at the "correct" price of about $51.
They seem to have left the orders in the system waiting for our response by COB tomorrow.
And my guess is that the system has continued processing them.

 

[Dr Ralph]

But they didn't cancel the orders.
They emailed us asking if we wanted to cancel or order at the "correct" price of about $51.
They seem to have left the orders in the system waiting for our response by COB tomorrow.
And my guess is that the system has continued processing them.

So I should send an email now cancelling the order? That way I get the product, a refund and keep the points?

 

[JohnM]

This thread is a good read for peeps like me who didn't get aboard the ordering frenzy .

Waiting on the next installment with bated breath .

 

[SleepyPolarBear]

Everyone just receive that SMS that the delivery is coming tomorrow?

 

[moa999]

Everyone just receive that SMS that the delivery is coming tomorrow?

Yep. From AusPost. But only for 1 of the 2 items. Other Still showing as info received only.
Edit. 12 min later - second text for Item 2

 

[get me outta here]

Are you in SYD? It seems to be leaving from SYD so would be faster delivery.

Everyone just receive that SMS that the delivery is coming tomorrow?

 

[Dr Ralph]

Everyone just receive that SMS that the delivery is coming tomorrow?

Nope.

 

[deka2]

My SMS just arrived
This is getting weird

 

[SleepyPolarBear]

Are you in SYD? It seems to be leaving from SYD so would be faster delivery.

Yep in Syd

 

[DC3]

So, this has just come through, minutes ago:
Edit: Estimated Thursday delivery, to Brisbane

 

[mini2]

Reminds me of a similar episode involving pricing error, AusPost and David Jones. Gotta stare at the tracking like hawk and redirect when necessary

 

[Steady]

My QF email arrived at 12.29

I just got an email from AP telling me my order is on its way with delivery on 30th.

tracking shows:

Shipping information received by Australia Post. Tue 22 Oct • 3:08pm

It's on its way
Most recent update
Item processed at facility
SYDNEY NSW
Tue 22 Oct • 8.30pm